Effects of Switching Barriers on Satisfaction, Repurchase Intentions and Attitudinal Loyalty
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References listed on IDEAS
- Tore Nilssen, 1992. "Two Kinds of Consumer Switching Costs," RAND Journal of Economics, The RAND Corporation, vol. 23(4), pages 579-589, Winter.
- Paul Klemperer, 1987. "Markets with Consumer Switching Costs," The Quarterly Journal of Economics, Oxford University Press, vol. 102(2), pages 375-394.
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- Picón, Araceli & Castro, Ignacio & Roldán, José L., 2014. "The relationship between satisfaction and loyalty: A mediator analysis," Journal of Business Research, Elsevier, vol. 67(5), pages 746-751.
- repec:eee:aumajo:v:22:y:2014:i:4:p:296-306 is not listed on IDEAS
- repec:rss:jnljms:v5i5p8 is not listed on IDEAS
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Keywordsswitching barriers; loyalty; satisfaction; repurchase intentions;
NEP fieldsThis paper has been announced in the following NEP Reports:
- NEP-ALL-2003-01-19 (All new papers)
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