An Overall Customer Satisfaction score for GB energy suppliers
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- Stephen Littlechild, 2020. "An Overall Customer Satisfaction score for GB energy suppliers," Working Papers EPRG2027, Energy Policy Research Group, Cambridge Judge Business School, University of Cambridge.
References listed on IDEAS
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Cited by:
- Littlechild, S., 2020.
"Online reviews and customer satisfaction: The use of Trustpilot by UK retail energy suppliers and three other sectors,"
Cambridge Working Papers in Economics
2086, Faculty of Economics, University of Cambridge.
- Stephen Littlechild, 2020. "Online reviews and customer satisfaction: The use of Trustpilot by UK retail energy suppliers and three other sectors," Working Papers EPRG2025, Energy Policy Research Group, Cambridge Judge Business School, University of Cambridge.
- Esplin, Ryan & Best, Rohan & Scranton, Jessica & Chai, Andreas, 2022. "Who pays the loyalty tax? The relationship between socioeconomic status and switching in Australia's retail electricity markets," Energy Policy, Elsevier, vol. 164(C).
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More about this item
Keywords
customer satisfaction; customer feedback; retail energy market; Trustpilot;All these keywords.
JEL classification:
- L15 - Industrial Organization - - Market Structure, Firm Strategy, and Market Performance - - - Information and Product Quality
- L51 - Industrial Organization - - Regulation and Industrial Policy - - - Economics of Regulation
- L94 - Industrial Organization - - Industry Studies: Transportation and Utilities - - - Electric Utilities
NEP fields
This paper has been announced in the following NEP Reports:- NEP-ENE-2020-10-26 (Energy Economics)
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