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La prise en compte des temps et des délais dans les mairies : étude de la démarche d'une ville moyenne


  • Caroline Tahar

    () (LEMNA - LEMNA - Laboratoire d'économie et de management de Nantes Atlantique - UN - Université de Nantes)


In front of the disruption of time organization in our modern societies and the impression of lacking time, many town councils have understood that managing time is urgent. Whether they have time policy or not, they try to satisfy the users' need for time. A survey shows the emergence of temporality in municipal services. It brings out that municipal public services use some concepts, methods and tools sprung from management of services industry.

Suggested Citation

  • Caroline Tahar, 2012. "La prise en compte des temps et des délais dans les mairies : étude de la démarche d'une ville moyenne," Working Papers hal-00725522, HAL.
  • Handle: RePEc:hal:wpaper:hal-00725522
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    References listed on IDEAS

    1. Hsiao, Ming-Hsiung, 2009. "Shopping mode choice: Physical store shopping versus e-shopping," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 45(1), pages 86-95, January.
    2. Piyush Kumar & Manohar U. Kalwani & Maqbool Dada, 1997. "The Impact of Waiting Time Guarantees on Customers' Waiting Experiences," Marketing Science, INFORMS, vol. 16(4), pages 295-314.
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    More about this item


    Management control; municipal services; time; delivery and waiting time; Contrôle de gestion; services; mairies; temps; délais;

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