La prise en compte des temps et des délais dans les mairies : étude de la démarche d'une ville moyenne
In front of the disruption of time organization in our modern societies and the impression of lacking time, many town councils have understood that managing time is urgent. Whether they have time policy or not, they try to satisfy the users' need for time. A survey shows the emergence of temporality in municipal services. It brings out that municipal public services use some concepts, methods and tools sprung from management of services industry.
|Date of creation:||27 Aug 2012|
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|Note:||View the original document on HAL open archive server: https://hal.archives-ouvertes.fr/hal-00725522|
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- Hsiao, Ming-Hsiung, 2009. "Shopping mode choice: Physical store shopping versus e-shopping," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 45(1), pages 86-95, January.
- Piyush Kumar & Manohar U. Kalwani & Maqbool Dada, 1997. "The Impact of Waiting Time Guarantees on Customers' Waiting Experiences," Marketing Science, INFORMS, vol. 16(4), pages 295-314.
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