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The impact of the quality of manager feedback on new employees

Author

Listed:
  • Pascal Martin

  • Mahrane Hofaidhllaoui

    (ESSCA - ESSCA – École supérieure des sciences commerciales d'Angers = ESSCA Business School)

Abstract

In this study, we examine the leader-member exchange relationship progressively established between managers and newcomers during organizational socialization. We empirically examine the extent that new employees' commitment toward their objectives increases based on the communication of quality feedback from managers. Providing regular, quality feedback allows new employees to understand their current status with relation to achieving their goals, thus reinforcing their commitment. We formulate a central research question and sub-questions in this study to explore and highlight the importance of quality feedback at the heart of this relationship. We process qualitative data from two sources of respondents in two spaced interview times. The results confirm these different interactions. Our study discussion transcends a social, affective, and emotional exchange relationship between new employees and managers. Moreover, we provide insight regarding how these exchange relationships can be developed and supported based on empirical patterns of the existing exchange relationship at the time of organizational socialization.

Suggested Citation

  • Pascal Martin & Mahrane Hofaidhllaoui, 2022. "The impact of the quality of manager feedback on new employees," Post-Print hal-05396170, HAL.
    • Handle: RePEc:hal:journl:hal-05396170
    DOI: 10.3917/rips1.074.0005
    Note: View the original document on HAL open archive server: https://normandie-univ.hal.science/hal-05396170v1
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    References listed on IDEAS

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    1. Ans De Vos & Dirk Buyens & Ren Schalk, 2003. "Psychological contract development during organizational socialization: adaptation to reality and the role of reciprocity," Vlerick Leuven Gent Management School Working Paper Series 2003-14, Vlerick Leuven Gent Management School.
    2. Omar N. Solinger & Woody van Olffen & Robert A. Roe & Joeri Hofmans, 2013. "On Becoming (Un)Committed: A Taxonomy and Test of Newcomer Onboarding Scenarios," Organization Science, INFORMS, vol. 24(6), pages 1640-1661, December.
    3. Seers, Anson, 1989. "Team-member exchange quality: A new construct for role-making research," Organizational Behavior and Human Decision Processes, Elsevier, vol. 43(1), pages 118-135, February.
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