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The psychological reassurance effect of mobile tracing apps in Covid-19 Era

Author

Listed:
  • Fidan Kurtaliqi

    (Audencia Business School)

  • Mustafeed Zaman

    (Métis Lab EM Normandie - EM Normandie - École de Management de Normandie = EM Normandie Business School)

  • Romain Sohier

    (Métis Lab EM Normandie - EM Normandie - École de Management de Normandie = EM Normandie Business School)

Abstract

As part of their public health policies, most countries have launched mobile tracing applications (apps) to reduce the spread of the COVID-19 virus and reassure their citizens. To the best of our knowledge, no study has explored the importance of ‘well-being' and ‘trust in the future' in the context of digital contact-tracing apps. This is an important gap, especially given the importance of citizens' acceptance of a mobile tracing app and its role in reassuring citizens. Therefore, we study the French government's tracing app—StopCovid—as experienced by a sample of 832 participants from France. The results establish strong links between perceived value and trust in government, well-being, and trust in the future, which are considered the key features of the reassurance effect in a pandemic context. In addition, a multigroup analysis (MGA) allows us to compare the effect of several moderators on the overall model, such as the users versus nonusers of tracking apps or infected versus noninfected with COVID-19. The study provides practical implications by highlighting how governments should deploy mobile tracing apps to contribute to public health and reassure their citizens during the pandemic.

Suggested Citation

  • Fidan Kurtaliqi & Mustafeed Zaman & Romain Sohier, 2022. "The psychological reassurance effect of mobile tracing apps in Covid-19 Era," Post-Print hal-04219653, HAL.
    • Handle: RePEc:hal:journl:hal-04219653
    DOI: 10.1016/j.chb.2022.107210
    Note: View the original document on HAL open archive server: https://audencia.hal.science/hal-04219653v1
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    References listed on IDEAS

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    1. Frantz Rowe & Ojelanki Ngwenyama & Jean-Loup Richet, 2020. "Contact-tracing apps and alienation in the age of COVID-19," Post-Print hal-02976045, HAL.
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    3. Frantz Rowe & Ojelanki Ngwenyama & Jean-Loup Richet, 2020. "Contact-tracing apps and alienation in the age of COVID-19," European Journal of Information Systems, Taylor & Francis Journals, vol. 29(5), pages 545-562, September.
    4. Hackett, Kristy M. & Kazemi, Mina & Sellen, Daniel W., 2018. "Keeping secrets in the cloud: Mobile phones, data security and privacy within the context of pregnancy and childbirth in Tanzania," Social Science & Medicine, Elsevier, vol. 211(C), pages 190-197.
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