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Decision support for information systems management : applying analytic hierarchy process

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  • Huizingh, Eelko K.R.E.
  • Vrolijk, Hans C.J.

    (Groningen University)

Abstract

Decision-making in the field of information systems has become more complex due to a larger number of alternatives, multiple and sometimes conflicting goals, and an increasingly turbulent environment. In this paper we explore the appropriateness of Analytic Hierarchy Process to support I/S decision making. AHP can be applied if the decision problem includes multiple objectives, conflicting criteria, incommensurable units, and aims at selecting an alternative from a known set of alternatives. An AHP analysis is described by using the project selection decision as an example. The strengths and weaknesses of AHP are investigated based on a set of eight criteria for evaluating I/S decision support methods. This evaluation shows that AHP scores well on most criteria. Given this promising performance, other possible applications of AHP within the I/S function are listed.

Suggested Citation

  • Huizingh, Eelko K.R.E. & Vrolijk, Hans C.J., 1995. "Decision support for information systems management : applying analytic hierarchy process," Research Report 95B26, University of Groningen, Research Institute SOM (Systems, Organisations and Management).
    • Handle: RePEc:gro:rugsom:95b26
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    File URL: http://irs.ub.rug.nl/ppn/14381155X
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    References listed on IDEAS

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    1. Orlikowski, Wanda J. (Wanda Janina), 1993. "CASE tools as organizational change : investigating incremental and radical changes in systems development," Working papers WP 3579-93., Massachusetts Institute of Technology (MIT), Sloan School of Management.
    2. Yoram Wind & Thomas L. Saaty, 1980. "Marketing Applications of the Analytic Hierarchy Process," Management Science, INFORMS, vol. 26(7), pages 641-658, July.
    3. Santhanam, R & Muralidhar, K & Schniederjans, M, 1989. "A zero-one goal programming approach for information system project selection," Omega, Elsevier, vol. 17(6), pages 583-593.
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