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The Impact Of Service Quality On Tourism Industry

Author

Listed:
  • Azam Haghkhah Author_Email:
  • Mehdi Nosratpour

    (bRajamangala University of Technology Srivijaya, Thailand)

  • Alireza Ebrahimpour

    (cThaksin University, Thailand)

  • Professor Abu Bakar Abd Hamid

    (Department of Mathematics, Faculty of Science, Universiti Putra Malaysia and Institute for Mathematical Research, Universiti Putra Malaysia)

Abstract

No abstract is available for this item.

Suggested Citation

  • Azam Haghkhah Author_Email: & Mehdi Nosratpour & Alireza Ebrahimpour & Professor Abu Bakar Abd Hamid, 2011. "The Impact Of Service Quality On Tourism Industry," 2nd International Conference on Business and Economic Research (2nd ICBER 2011) Proceeding 2011-325, Conference Master Resources.
  • Handle: RePEc:cms:2icb11:2011-325
    as

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    File URL: http://www.internationalconference.com.my/proceeding/2ndicber2011_proceeding/325-2nd%20ICBER%202011%20PG%201834-1854%20Service%20Quality.pdf
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    References listed on IDEAS

    as
    1. Greenwell, T. Christopher & Fink, Janet S. & Pastore, Donna L., 2002. "Assessing the Influence of the Physical Sports Facility on Customer Satisfaction within the Context of the Service Experience," Sport Management Review, Elsevier, vol. 5(2), pages 129-148, November.
    2. Bolton, Ruth N & Drew, James H, 1991. " A Multistage Model of Customers' Assessments of Service Quality and Value," Journal of Consumer Research, Oxford University Press, vol. 17(4), pages 375-384, March.
    3. Chelladurai, Packianathan & Chang, Kyungro, 2000. "Targets and Standards of Quality in Sport Services," Sport Management Review, Elsevier, vol. 3(1), pages 1-22, May.
    Full references (including those not matched with items on IDEAS)

    Citations

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    Cited by:

    1. Cristian Valentin HAPENCIUC & Pavel STANCIU & Mihai COSTEA, 2014. "Integration Of The Sap Concept In The Employee Assessment Of Travel Agencies In Suceava County Through Mystery Shopping Type Methods," Revista de turism - studii si cercetari in turism / Journal of tourism - studies and research in tourism, "Stefan cel Mare" University of Suceava, Romania, Faculty of Economics and Public Administration - Economy, Business Administration and Tourism Department., vol. 17(17), pages 22-29, June.

    More about this item

    Keywords

    service quality; tourism; service quality dimensions; and tourists’ revisit;

    JEL classification:

    • M0 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - General

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