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Went for Cost, Stayed for Quality?: Moving the Back Office to India

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  • Dossani, Rafiq
  • Kenney, Martin

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  • Dossani, Rafiq & Kenney, Martin, 2003. "Went for Cost, Stayed for Quality?: Moving the Back Office to India," UCAIS Berkeley Roundtable on the International Economy, Working Paper Series qt0b7764tt, UCAIS Berkeley Roundtable on the International Economy, UC Berkeley.
  • Handle: RePEc:cdl:ucbrie:qt0b7764tt
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    References listed on IDEAS

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    1. Arora, Ashish & Athreye, Suma, 2002. "The software industry and India's economic development," Information Economics and Policy, Elsevier, vol. 14(2), pages 253-273, June.
    2. Cowhey, Peter, 1998. "FCC benchmarks and the reform of the international telecommunications market," Telecommunications Policy, Elsevier, vol. 22(11), pages 899-911, December.
    3. Robert C. Feenstra, 1998. "Integration of Trade and Disintegration of Production in the Global Economy," Journal of Economic Perspectives, American Economic Association, vol. 12(4), pages 31-50, Fall.
    4. Paul Thompson, 2001. "Ignorant Theory and Knowledgeable Workers: Interrogating the Connections between Knowledge, Skills and Services," Journal of Management Studies, Wiley Blackwell, vol. 38(7), pages 923-942, November.
    5. Cohen, Stephen S & Zysman, John & DeLong, Bradford J, 2000. "Tools for Thought: What is New and Important about the "E-conomy"?," UCAIS Berkeley Roundtable on the International Economy, Working Paper Series qt0c97w1gn, UCAIS Berkeley Roundtable on the International Economy, UC Berkeley.
    6. D'Costa, Anthony P., 2003. "Uneven and Combined Development: Understanding India's Software Exports," World Development, Elsevier, vol. 31(1), pages 211-226, January.
    7. Hammer, Michael & Champy, James, 1993. "Reengineering the corporation: A manifesto for business revolution," Business Horizons, Elsevier, vol. 36(5), pages 90-91.
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    Cited by:

    1. Silvia Massini & Nidthida Perm-Ajchariyawong & Arie Lewin, 2010. "Role of Corporate-Wide Offshoring Strategy on Offshoring Drivers, Risks and Performance," Industry and Innovation, Taylor & Francis Journals, vol. 17(4), pages 337-371.
    2. Martinez-Noya, Andrea & Garcia-Canal, Esteban & Guillen, Mauro F., 2012. "International R&D service outsourcing by technology-intensive firms: Whether and where?," Journal of International Management, Elsevier, vol. 18(1), pages 18-37.
    3. William Milberg, 2007. "WP 2006-5 Pricing and Profits Under Globalized Competition: A Post Keynesian Perspective on U.S. Economic Hegemony," SCEPA working paper series. SCEPA's main areas of research are macroeconomic policy, inequality and poverty, and globalization. 2006-5, Schwartz Center for Economic Policy Analysis (SCEPA), The New School.
    4. Jensen, Peter D. ├śrberg, 2009. "A learning perspective on the offshoring of advanced services," Journal of International Management, Elsevier, vol. 15(2), pages 181-193, June.
    5. Goyal, Ashima, 2005. "New technology and labour Markets: Entrants, outsourcing and matching," MPRA Paper 24620, University Library of Munich, Germany.
    6. William Milberg, 2007. "WP 2007-9 Shifting Sources and Uses of Profits: Sustaining U.S. Financialization with Global Value Chains," SCEPA working paper series. SCEPA's main areas of research are macroeconomic policy, inequality and poverty, and globalization. 2007-9, Schwartz Center for Economic Policy Analysis (SCEPA), The New School.
    7. William Milberg, Melissa Mahoney, Markus Schneider, Rudiger von Arnim, 2007. "WP 2006-4 Dynamic Gains from U.S. Services Offshoring: A Critical View," SCEPA working paper series. SCEPA's main areas of research are macroeconomic policy, inequality and poverty, and globalization. 2006-4, Schwartz Center for Economic Policy Analysis (SCEPA), The New School.
    8. William Milberg, Rudiger von Arnim, 2007. "WP 2006-3 U.S. Offshoring: Implications for Economic Growth and Income Distribution," SCEPA working paper series. SCEPA's main areas of research are macroeconomic policy, inequality and poverty, and globalization. 2006-3, Schwartz Center for Economic Policy Analysis (SCEPA), The New School.

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