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Went for Cost, Stayed for Quality?: Moving the Back Office to India

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  • Dossani, Rafiq
  • Kenney, Martin

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  • Dossani, Rafiq & Kenney, Martin, 2003. "Went for Cost, Stayed for Quality?: Moving the Back Office to India," UCAIS Berkeley Roundtable on the International Economy, Working Paper Series qt0b7764tt, UCAIS Berkeley Roundtable on the International Economy, UC Berkeley.
  • Handle: RePEc:cdl:ucbrie:qt0b7764tt
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    References listed on IDEAS

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    1. Arora, Ashish & Athreye, Suma, 2002. "The software industry and India's economic development," Information Economics and Policy, Elsevier, vol. 14(2), pages 253-273, June.
    2. Robert C. Feenstra, 1998. "Integration of Trade and Disintegration of Production in the Global Economy," Journal of Economic Perspectives, American Economic Association, vol. 12(4), pages 31-50, Fall.
    3. Cowhey, Peter, 1998. "FCC benchmarks and the reform of the international telecommunications market," Telecommunications Policy, Elsevier, vol. 22(11), pages 899-911, December.
    4. Paul Thompson & Chris Warhurst & George Callaghan, 2001. "Ignorant Theory and Knowledgeable Workers: Interrogating the Connections between Knowledge, Skills and Services," Journal of Management Studies, Wiley Blackwell, vol. 38(7), pages 923-942, November.
    5. Cohen, Stephen S & Zysman, John & DeLong, Bradford J, 2000. "Tools for Thought: What is New and Important about the "E-conomy"?," UCAIS Berkeley Roundtable on the International Economy, Working Paper Series qt0c97w1gn, UCAIS Berkeley Roundtable on the International Economy, UC Berkeley.
    6. D'Costa, Anthony P., 2003. "Uneven and Combined Development: Understanding India's Software Exports," World Development, Elsevier, vol. 31(1), pages 211-226, January.
    7. Hammer, Michael & Champy, James, 1993. "Reengineering the corporation: A manifesto for business revolution," Business Horizons, Elsevier, vol. 36(5), pages 90-91.
    8. Robert C. Feenstra, 1998. "Integration of Trade and Disintegration of Production in the Global Economy," Journal of Economic Perspectives, American Economic Association, vol. 12(4), pages 31-50, Fall.
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    Cited by:

    1. Lampert, Curba Morris & Kim, Minyoung, 2019. "Going far to go further: Offshoring, exploration, and R&D performance," Journal of Business Research, Elsevier, vol. 103(C), pages 376-386.
    2. Kingshuk K. Sinha & Andrew H. Van de Ven, 2005. "Designing Work Within and Between Organizations," Organization Science, INFORMS, vol. 16(4), pages 389-408, August.
    3. Silvia Massini & Nidthida Perm-Ajchariyawong & Arie Lewin, 2010. "Role of Corporate-Wide Offshoring Strategy on Offshoring Drivers, Risks and Performance," Industry and Innovation, Taylor & Francis Journals, vol. 17(4), pages 337-371.
    4. Martinez-Noya, Andrea & Garcia-Canal, Esteban & Guillen, Mauro F., 2012. "International R&D service outsourcing by technology-intensive firms: Whether and where?," Journal of International Management, Elsevier, vol. 18(1), pages 18-37.
    5. William Milberg, 2007. "WP 2006-5 Pricing and Profits Under Globalized Competition: A Post Keynesian Perspective on U.S. Economic Hegemony," SCEPA working paper series. 2006-5, Schwartz Center for Economic Policy Analysis (SCEPA), The New School.
    6. Goyal, Ashima, 2005. "New technology and labour Markets: Entrants, outsourcing and matching," MPRA Paper 24620, University Library of Munich, Germany.
    7. Jensen, Peter D. Ørberg, 2009. "A learning perspective on the offshoring of advanced services," Journal of International Management, Elsevier, vol. 15(2), pages 181-193, June.
    8. William Milberg, 2007. "WP 2007-9 Shifting Sources and Uses of Profits: Sustaining U.S. Financialization with Global Value Chains," SCEPA working paper series. 2007-9, Schwartz Center for Economic Policy Analysis (SCEPA), The New School.
    9. William Milberg, Melissa Mahoney, Markus Schneider, Rudiger von Arnim, 2007. "WP 2006-4 Dynamic Gains from U.S. Services Offshoring: A Critical View," SCEPA working paper series. 2006-4, Schwartz Center for Economic Policy Analysis (SCEPA), The New School.
    10. William Milberg, Rudiger von Arnim, 2007. "WP 2006-3 U.S. Offshoring: Implications for Economic Growth and Income Distribution," SCEPA working paper series. 2006-3, Schwartz Center for Economic Policy Analysis (SCEPA), The New School.

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