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Went for Cost, Stayed for Quality?: Moving the Back Office to India

Citations

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Cited by:

  1. Schulze-Cleven, Tobias, 2006. "The Politics of an Experimental Society: Creating Labor Market Flexibility in Europe," Institute for Research on Labor and Employment, Working Paper Series qt92x040tt, Institute of Industrial Relations, UC Berkeley.
  2. J. Bradford Jensen & Lori G. Kletzer, 2010. "Measuring Tradable Services and the Task Content of Offshorable Services Jobs," NBER Chapters, in: Labor in the New Economy, pages 309-335, National Bureau of Economic Research, Inc.
  3. J. Bradford Jensen & Lori G. Kletzer, 2005. "Tradable Services: Understanding the Scope and Impact of Services Outsourcing," Working Paper Series WP05-9, Peterson Institute for International Economics.
  4. Kingshuk K. Sinha & Andrew H. Van de Ven, 2005. "Designing Work Within and Between Organizations," Organization Science, INFORMS, vol. 16(4), pages 389-408, August.
  5. Goyal, Ashima, 2007. "Distant labour supply, skills and induced technical change," Information Economics and Policy, Elsevier, vol. 19(2), pages 133-150, June.
  6. Silvia Massini & Nidthida Perm-Ajchariyawong & Arie Lewin, 2010. "Role of Corporate-Wide Offshoring Strategy on Offshoring Drivers, Risks and Performance," Industry and Innovation, Taylor & Francis Journals, vol. 17(4), pages 337-371.
  7. Martinez-Noya, Andrea & Garcia-Canal, Esteban & Guillen, Mauro F., 2012. "International R&D service outsourcing by technology-intensive firms: Whether and where?," Journal of International Management, Elsevier, vol. 18(1), pages 18-37.
  8. William Milberg, 2007. "WP 2006-5 Pricing and Profits Under Globalized Competition: A Post Keynesian Perspective on U.S. Economic Hegemony," SCEPA working paper series. 2006-5, Schwartz Center for Economic Policy Analysis (SCEPA), The New School.
  9. F Ted Tschang, 2011. "A Comparison of the Industrialization Paths for Asian Services Outsourcing Industries, and Implications for Poverty Alleviation," Working Papers id:4537, eSocialSciences.
  10. Lorena M. D’Agostino & Grazia D. Santangelo, 2012. "Do Overseas R&D Laboratories in Emerging Markets Contribute to Home Knowledge Creation?," Management International Review, Springer, vol. 52(2), pages 251-273, April.
  11. Martin Tobal, 2019. "A model of wage and employment effects of service offshoring," Canadian Journal of Economics/Revue canadienne d'économique, John Wiley & Sons, vol. 52(1), pages 303-338, February.
  12. Jensen, Peter D. Ørberg, 2009. "A learning perspective on the offshoring of advanced services," Journal of International Management, Elsevier, vol. 15(2), pages 181-193, June.
  13. Greene, William, 2005. "Growth in Services Outsourcing to India: Propellant or Drain on the U.S. Economy?," Working Papers 15865, United States International Trade Commission, Office of Economics.
  14. Sambharya, Rakesh B. & Kumaraswamy, Arun & Banerjee, Snehamay, 2005. "Information technologies and the future of the multinational enterprise," Journal of International Management, Elsevier, vol. 11(2), pages 143-161, June.
  15. Robert Grzanka, 2007. "Umiędzynarodowienie sektora usług," Gospodarka Narodowa. The Polish Journal of Economics, Warsaw School of Economics, issue 7-8, pages 43-63.
  16. Lampert, Curba Morris & Kim, Minyoung, 2019. "Going far to go further: Offshoring, exploration, and R&D performance," Journal of Business Research, Elsevier, vol. 103(C), pages 376-386.
  17. Alberto Di Minin, 2003. "Regions in the global knowledge economy," Working Papers 200302, Scuola Superiore Sant'Anna of Pisa, Istituto di Management.
  18. Goyal, Ashima, 2005. "New technology and labour Markets: Entrants, outsourcing and matching," MPRA Paper 24620, University Library of Munich, Germany.
  19. Sarosh Kuruvilla & Aruna Ranganathan, 2008. "Economic Development Strategies and Macro-and Micro-Level Human Resource Policies: The Case of India's “Outsourcing†Industry," ILR Review, Cornell University, ILR School, vol. 62(1), pages 39-72, October.
  20. B.Devi Prasad, 2015. "Call Centre as an Emerging Work Space – A Study of its Workers in Indian Context," Working Papers id:7806, eSocialSciences.
  21. William Milberg, 2007. "WP 2007-9 Shifting Sources and Uses of Profits: Sustaining U.S. Financialization with Global Value Chains," SCEPA working paper series. 2007-9, Schwartz Center for Economic Policy Analysis (SCEPA), The New School.
  22. Rosa Grimaldi & Elisa Mattarelli & Andrea Prencipe & Maximilian von Zedtwitz, 2010. "Offshoring of Intangibles: Organizational and Strategic Issues," Industry and Innovation, Taylor & Francis Journals, vol. 17(4), pages 331-336.
  23. F. Ted Tschang, 2011. "A Comparison of the Industrialization Paths for Asian Services Outsourcing Industries, and Implications for Poverty Alleviation," ADBI Working Papers 313, Asian Development Bank Institute.
  24. William Milberg, Melissa Mahoney, Markus Schneider, Rudiger von Arnim, 2007. "WP 2006-4 Dynamic Gains from U.S. Services Offshoring: A Critical View," SCEPA working paper series. 2006-4, Schwartz Center for Economic Policy Analysis (SCEPA), The New School.
  25. Grzanka, Robert, . "Umiędzynarodowienie sektora usług," Gospodarka Narodowa-The Polish Journal of Economics, Szkoła Główna Handlowa w Warszawie / SGH Warsaw School of Economics, vol. 2007(7-8).
  26. William Milberg, Rudiger von Arnim, 2007. "WP 2006-3 U.S. Offshoring: Implications for Economic Growth and Income Distribution," SCEPA working paper series. 2006-3, Schwartz Center for Economic Policy Analysis (SCEPA), The New School.
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