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When Employees Experience Mistreatment by Customers: The Buffering Effect of Supportive Organizational Climate and Implications of Withdrawal Behaviors

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  • Yuquan Li

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  • Yuquan Li, 2022. "When Employees Experience Mistreatment by Customers: The Buffering Effect of Supportive Organizational Climate and Implications of Withdrawal Behaviors," Digital Transformation: The Harmonic Convergence of People, Culture, Process, and Technology in the New Normal,, ToKnowPress.
    • Handle: RePEc:tkp:mklp22:9
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    References listed on IDEAS

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    1. Tepper, Bennett J., 2001. "Health Consequences of Organizational Injustice: Tests of Main and Interactive Effects," Organizational Behavior and Human Decision Processes, Elsevier, vol. 86(2), pages 197-215, November.
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