IDEAS home Printed from https://ideas.repec.org/a/vrs/ecocul/v14y2017i1p50-57n5.html
   My bibliography  Save this article

Factors Influencing Private Customers′ Trust in Internet Banking: Case of Latvia

Author

Listed:
  • Skvarciany Viktorija

    (Vilnius Gediminas Technical University, Vilnius , Lithuania)

Abstract

Banking sector has developed and extended the usage of online services in the past decade. In fact, nowadays, Internet-based banking services dominate over other historically provided alternatives. This article discusses private clients′ trust in Internet banking in Latvia. The model of trust in Internet banking was developed based on four factors, distinguished in the scientific literature. They are provided information, bank’s characteristics, ebanking system and website of a bank. Hence, the goal of the research is to measure the impact of distinguished factors on trust in Internet banking. In order to determine how these attributes affect private customers′ trust, correlation and regression analysis were applied. The results showed that the most vital factor affecting private clients’ trust in Internet banking is e-banking system. What is more, it was found that provided information is a statistically insignificant factor and, hence, it was removed from the model. Respondents, being private customers, limit the breadth of study, thus the results do not reflect companies’ trust in Internet banking.

Suggested Citation

  • Skvarciany Viktorija, 2017. "Factors Influencing Private Customers′ Trust in Internet Banking: Case of Latvia," Economics and Culture, Sciendo, vol. 14(1), pages 50-57, June.
    • Handle: RePEc:vrs:ecocul:v:14:y:2017:i:1:p:50-57:n:5
    DOI: 10.1515/jec-2017-0005
    as

    Download full text from publisher

    File URL: https://doi.org/10.1515/jec-2017-0005
    Download Restriction: no
    File URL: https://libkey.io/10.1515/jec-2017-0005?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. William Breffle & Edward Morey & Jennifer Thacher, 2011. "A Joint Latent-Class Model: Combining Likert-Scale Preference Statements With Choice Data to Harvest Preference Heterogeneity," Environmental & Resource Economics, Springer;European Association of Environmental and Resource Economists, vol. 50(1), pages 83-110, September.
    2. S Sreejesh & Sanjay Mohapatra & M R Anusree, 2014. "Business Research Methods," Springer Books, Springer, edition 127, number 978-3-319-00539-3, December.
    3. Sarwar Uddin Ahmed & Zahidul Islam & Hanif Mahtab & Ikramul Hasan, 2014. "Institutional Investment and Corporate Social Performance: Linkage towards Sustainable Development," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 21(1), pages 1-13, January.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Katarina Kostelić, 2021. "Game Awareness: A Questionnaire," Games, MDPI, vol. 12(4), pages 1-39, December.
    2. Onozaka, Yuko & Saue, Vegar Veseth & Costanigro, Marco, 2018. "The Moderating Effect of Heterogeneous Beliefs on Consumer Preferences for a New Food Technology: The Case of Modified Atmospheric Packaging," 2018 Annual Meeting, August 5-7, Washington, D.C. 274068, Agricultural and Applied Economics Association.
    3. Min Guo & Cui Wang & Xiumin Yin & Liting Nie & Gongchao Wang, 2019. "Symptom clusters and related factors in oesophageal cancer patients 3 months after surgery," Journal of Clinical Nursing, John Wiley & Sons, vol. 28(19-20), pages 3441-3450, October.
    4. Rania Mousa & Peterson K. Ozili, 2022. "A Futuristic View of Using XBRL Technology in Non-Financial Sustainability Reporting: The Case of the FDIC," JRFM, MDPI, vol. 16(1), pages 1-18, December.
    5. Morey, Edward & Thiene, Mara, 2012. "A parsimonious, stacked latent-class methodology for predicting behavioral heterogeneity in terms of life-constraint heterogeneity," Ecological Economics, Elsevier, vol. 74(C), pages 130-144.
    6. Fewell, Jason E. & Bergtold, Jason S. & Williams, Jeffery R., 2016. "Farmers' willingness to contract switchgrass as a cellulosic bioenergy crop in Kansas," Energy Economics, Elsevier, vol. 55(C), pages 292-302.
    7. Begoña A. Farizo & John Joyce & Mario Soliño, 2014. "Dealing with Heterogeneous Preferences Using Multilevel Mixed Models," Land Economics, University of Wisconsin Press, vol. 90(1), pages 181-198.
    8. Meyerhoff, Jurgen & Bartczak, Anna & Liebe, Ulf, 2012. "Protester or non-protester: a binary state? on the use (and non-use) of latent class models to analyse protesting in economic valuation," Australian Journal of Agricultural and Resource Economics, Australian Agricultural and Resource Economics Society, vol. 56(3), pages 1-17.
    9. Pereira, Guillermo Ivan & Specht, Jan Martin & Silva, Patrícia Pereira & Madlener, Reinhard, 2018. "Technology, business model, and market design adaptation toward smart electricity distribution: Insights for policy making," Energy Policy, Elsevier, vol. 121(C), pages 426-440.
    10. M. Ševčík & M. Hájek & A. Mikulková, 2014. "Specifics in the introduction of sustainability reporting by companies in the forestry sector," Journal of Forest Science, Czech Academy of Agricultural Sciences, vol. 60(6), pages 226-235.
    11. Hocheol Jeon & Joseph A. Herriges, 2017. "Combining Revealed Preference Data with Stated Preference Data: A Latent Class Approach," Environmental & Resource Economics, Springer;European Association of Environmental and Resource Economists, vol. 68(4), pages 1053-1086, December.
    12. Tienhaara, Annika & Ahtiainen, Heini & Pouta, Eija, 2015. "Consumer and citizen roles and motives in the valuation of agricultural genetic resources in Finland," Ecological Economics, Elsevier, vol. 114(C), pages 1-10.
    13. Junjie Wu & George Lodorfos & Aftab Dean & Georgios Gioulmpaxiotis, 2017. "The Market Performance of Socially Responsible Investment during Periods of the Economic Cycle – Illustrated Using the Case of FTSE," Managerial and Decision Economics, John Wiley & Sons, Ltd., vol. 38(2), pages 238-251, March.
    14. Hamid Reza Khedmatgozar, 2021. "The impact of perceived risks on internet banking adoption in Iran: a longitudinal survey," Electronic Commerce Research, Springer, vol. 21(1), pages 147-167, March.
    15. Neukirchen, Thomas & Kleffmann, Markus & Koop, Wilhelm & Jäger, Stefanie & Klumpp, Matthias, 2017. "Evaluation von mobilen Trainingsanwendungen in der Logistik: Nutzerfeedback zur MARTINA-App," ild Schriftenreihe 56, FOM Hochschule für Oekonomie & Management, Institut für Logistik- & Dienstleistungsmanagement (ild).
    16. Sarwar Uddin Ahmed & Eriko Sultana & Hanif Mahtab & Md. Zahidul Islam & Ikramul Hasan & G.M. Wali Ullah & Samiul Parvez Ahmed, 2017. "Does it Pay to be Socially Responsible? Comparative Evidence from a Developing Country," Global Business Review, International Management Institute, vol. 18(5), pages 1134-1154, October.
    17. Chih‐Wei Peng, 2020. "The role of business strategy and CEO compensation structure in driving corporate social responsibility: Linkage towards a sustainable development perspective," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 27(2), pages 1028-1039, March.
    18. Asuman Erben Yavuz & Bade Ekim Kocaman & Mesut Doğan & Adalet Hazar & Şenol Babuşcu & Raikhan Sutbayeva, 2024. "The Impact of Corporate Governance on Sustainability Disclosures: A Comparison from the Perspective of Financial and Non-Financial Firms," Sustainability, MDPI, vol. 16(19), pages 1-21, September.
    19. Mohammad Tariq Al Fozaie, 2023. "Behavior, religion, and socio-economic development: a synthesized theoretical framework," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-15, December.
    20. Erynne E. Landry & Richard A. Bernardi & Susan M. Bosco, 2016. "Recognition for Sustained Corporate Social Responsibility: Female Directors Make a Difference," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 23(1), pages 27-36, January.

    More about this item

    Keywords

    trust; Internet banking; Latvia;
    All these keywords.

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:vrs:ecocul:v:14:y:2017:i:1:p:50-57:n:5. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Peter Golla (email available below). General contact details of provider: https://www.sciendo.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.