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The Role of Time for the Competitiveness of SMEs in the Service Sector


  • Marco Valeri

    () (Università degli Studi di Roma "Tor Vergata")


This paper aims to highlight the analysis of the integrated role of time and knowledge factors for the SME competitiveness in the service sector, in the perspective of an intersystemic co-evolution. Particularly, it refers to hotels. The analysis is developed from a conceptual base emphasizing time value in its subjective (i.e. socio-cultural) perspective, in the recursive setting of firm knowledge, here synthesized within the time-knowledge binomial, and cal-led co-evolutionary time. The appropriateness of this analysis is motivated by the observation of the evolutionary dynamics emerging in this sector. The paper combines theory and practice thanks to the case study of the Sextantio “albergo diffuso”, a hotel appreciated throughout the world for its innovative business.

Suggested Citation

  • Marco Valeri, 2011. "The Role of Time for the Competitiveness of SMEs in the Service Sector," DSI Essays Series, DSI - Dipartimento di Studi sull'Impresa, vol. 17.
  • Handle: RePEc:tov:dsiess:v:17:y:2011

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    References listed on IDEAS

    1. Wei, Sherrie & Ruys, Hein F. & van Hoof, Hubert B. & Combrink, Thomas E., 2001. "Uses of the Internet in the global hotel industry," Journal of Business Research, Elsevier, vol. 54(3), pages 235-241, December.
    2. Roberto Cafferata, 2009. "Competitive Advantage and Internationalization of Italian Small and Medium-Sized Manufacturing Firms," DSI Essays Series, DSI - Dipartimento di Studi sull'Impresa, vol. 1.
    3. Réjean Landry & Nabil Amara & Mathieu Ouimet, 2007. "Determinants of knowledge transfer: evidence from Canadian university researchers in natural sciences and engineering," The Journal of Technology Transfer, Springer, vol. 32(6), pages 561-592, December.
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    Cited by:

    1. Jelena Đurkin & Margareta Kolarić, 2016. "Diffuse and integrated hotels as innovative form of accomodation: review of the concept and its implementation in Croatia," Tourism and Hospitality Industry 03, University of Rijeka, Faculty of Tourism and Hospitality Management.

    More about this item


    Time; knowledge; Systemness; Co-evolution; Competitive Advantage; hotel SME;

    JEL classification:

    • L26 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Entrepreneurship
    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism
    • L84 - Industrial Organization - - Industry Studies: Services - - - Personal, Professional, and Business Services
    • L85 - Industrial Organization - - Industry Studies: Services - - - Real Estate Services
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation


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