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Information and communication technology: organisational challenges for Italian banks

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  • Anna Canato
  • Nicoletta Corrocher

Abstract

Organisational change in the retail banking industry is particularly relevant in a country characterised by the prevalence of small banks and where the number of branches has increased over time, notwithstanding the potential for network rationalisation offered by information and communication technology. This paper examines the impact of technological change on the organisational structure of Italian banks, in terms of the evolution of competencies and the development of new systems for the provision of financial services. We consider organisational changes both at the level of production and at the level of distribution of financial services. The final objective is to understand the main challenges and opportunities stemming from the adoption of ICT by Italian banks, in particular those related to the development of new organisational structures and the introduction of innovative distribution channels.

Suggested Citation

  • Anna Canato & Nicoletta Corrocher, 2004. "Information and communication technology: organisational challenges for Italian banks," Accounting History Review, Taylor & Francis Journals, vol. 14(3), pages 355-370.
    • Handle: RePEc:taf:acbsfi:v:14:y:2004:i:3:p:355-370
    DOI: 10.1080/0958520042000277810
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    References listed on IDEAS

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    1. Chan, Yuk-Shee & Greenbaum, Stuart I. & Thakor, Anjan V., 1986. "Information reusability, competition and bank asset quality," Journal of Banking & Finance, Elsevier, vol. 10(2), pages 243-253, June.
    2. Erik Brynjolfsson & Lorin M. Hitt, 2003. "Computing Productivity: Firm-Level Evidence," The Review of Economics and Statistics, MIT Press, vol. 85(4), pages 793-808, November.
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    Cited by:

    1. Botao Yang & Andrew T. Ching, 2014. "Dynamics of Consumer Adoption of Financial Innovation: The Case of ATM Cards," Management Science, INFORMS, vol. 60(4), pages 903-922, April.
    2. Corrocher, Nicoletta, 2006. "Internet adoption in Italian banks: An empirical investigation," Research Policy, Elsevier, vol. 35(4), pages 533-544, May.
    3. Filotto, Umberto & Caratelli, Massimo & Fornezza, Fabrizio, 2021. "Shaping the digital transformation of the retail banking industry. Empirical evidence from Italy," European Management Journal, Elsevier, vol. 39(3), pages 366-375.

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