Information and communication technology: organisational challenges for Italian banks
Organisational change in the retail banking industry is particularly relevant in a country characterised by the prevalence of small banks and where the number of branches has increased over time, notwithstanding the potential for network rationalisation offered by information and communication technology. This paper examines the impact of technological change on the organisational structure of Italian banks, in terms of the evolution of competencies and the development of new systems for the provision of financial services. We consider organisational changes both at the level of production and at the level of distribution of financial services. The final objective is to understand the main challenges and opportunities stemming from the adoption of ICT by Italian banks, in particular those related to the development of new organisational structures and the introduction of innovative distribution channels.
Volume (Year): 14 (2004)
Issue (Month): 3 ()
|Contact details of provider:|| Web page: http://www.tandfonline.com/RABF21|
|Order Information:||Web: http://www.tandfonline.com/pricing/journal/rabf21|
References listed on IDEAS
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
- Chan, Yuk-Shee & Greenbaum, Stuart I. & Thakor, Anjan V., 1986.
"Information reusability, competition and bank asset quality,"
Journal of Banking & Finance,
Elsevier, vol. 10(2), pages 243-253, June.
- Yuk-Shee Chan & Stuart I. Greenbaum & Anjan V. Thakor, 2004. "Information Reusability, Competition and Bank Asset Quality," Finance 0411049, EconWPA.
- Erik Brynjolfsson & Lorin M. Hitt, 2003. "Computing Productivity: Firm-Level Evidence," The Review of Economics and Statistics, MIT Press, vol. 85(4), pages 793-808, November.
When requesting a correction, please mention this item's handle: RePEc:taf:acbsfi:v:14:y:2004:i:3:p:355-370. See general information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Michael McNulty)
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If references are entirely missing, you can add them using this form.
If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.
Please note that corrections may take a couple of weeks to filter through the various RePEc services.