When customers want to become frontline employees: an exploratory study of decision factors and motivation types
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DOI: 10.1007/s11628-017-0334-9
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- Jiyoung Kim & Russell Lacey & Hae-Ryong Kim & Jaebeom Suh, 2019. "How CSR serves as a preventive mechanism for coping with dysfunctional customer behavior," Service Business, Springer;Pan-Pacific Business Association, vol. 13(4), pages 671-694, December.
- Hung-Sheng Lai & Hsin-Hui Hu & Zhang-Yu-Jing Chen, 2020. "The effects of culture shock on foreign employees in the service industry," Service Business, Springer;Pan-Pacific Business Association, vol. 14(3), pages 361-385, September.
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Keywords
Recruitment; Job choice; Job motivation; Frontline employees; Hospitality industry;All these keywords.
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