IDEAS home Printed from https://ideas.repec.org/a/spr/rvmgts/v17y2023i7d10.1007_s11846-022-00584-y.html
   My bibliography  Save this article

The moderating effects of trustor characteristics and the cost of being trusted on the relationship between felt trust and OCB intention

Author

Listed:
  • Jen-Shou Yang

    (National Yunlin University of Science and Technology)

  • Li-Ching Tsai

    (National Yunlin University of Science and Technology)

Abstract

The roles of subordinates’ trust in supervisors and subordinates’ feeling of being trusted by those supervisors (i.e., felt trust) are equally important for understanding trust relationships. However, subordinates’ felt trust has been less investigated compared with subordinates’ trust in their supervisors. Although the relationships and the mediators between felt trust and organizational citizenship behavior (OCB) are being increasingly studied, the moderators of these relationships are rarely investigated. Based on the trust model and on the mechanisms of the effects of felt trust on job performance proposed by previous studies, we select supervisor behavioral integrity, non-work relationship with supervisor, and perceived OCB stress as potential moderators for this study. We found that supervisor behavioral integrity moderates the relationship between felt trust and OCB intention, and that the higher the supervisor behavioral integrity is, the stronger the relationship becomes. Further, we found that perceived OCB stress moderates this relationship, and that the relationship is stronger when perceived OCB stress is lower. Interestingly, perceived OCB stress also moderates the moderating effect of supervisor behavioral integrity, albeit through a different mechanism. Consequently, the moderating effect of supervisor behavioral integrity is stronger when perceived OCB stress is higher. Unexpectedly, employee non-work relationship with supervisor does not moderate the relationship between felt trust and OCB intention. This study fills the knowledge gap on the moderators of felt trust mechanism, and provides new evidence to clarify controversies regarding the mediating role of organization-based self-esteem and felt obligation in the literature.

Suggested Citation

  • Jen-Shou Yang & Li-Ching Tsai, 2023. "The moderating effects of trustor characteristics and the cost of being trusted on the relationship between felt trust and OCB intention," Review of Managerial Science, Springer, vol. 17(7), pages 2417-2441, October.
    • Handle: RePEc:spr:rvmgts:v:17:y:2023:i:7:d:10.1007_s11846-022-00584-y
    DOI: 10.1007/s11846-022-00584-y
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s11846-022-00584-y
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s11846-022-00584-y?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Tony Simons, 2002. "Behavioral Integrity: The Perceived Alignment Between Managers' Words and Deeds as a Research Focus," Organization Science, INFORMS, vol. 13(1), pages 18-35, February.
    2. Martha Andrews & K. Kacmar & Charles Kacmar, 2015. "The Interactive Effects of Behavioral Integrity and Procedural Justice on Employee Job Tension," Journal of Business Ethics, Springer, vol. 126(3), pages 371-379, February.
    3. Marco Heimann & Étienne Mullet & Jean-François Bonnefon, 2015. "Peoples’ Views About the Acceptability of Executive Bonuses and Compensation Policies," Journal of Business Ethics, Springer, vol. 127(3), pages 661-671, March.
    4. Palanski, Michael E. & Yammarino, Francis J., 2007. "Integrity and Leadership:: Clearing the Conceptual Confusion," European Management Journal, Elsevier, vol. 25(3), pages 171-184, June.
    5. Liang-Hung Lin & Yu-Ling Ho, 2010. "Guanxi and OCB: The Chinese Cases," Journal of Business Ethics, Springer, vol. 96(2), pages 285-298, October.
    6. Sung-Hoon Ko & Yongjun Choi & Seung-Yoon Rhee & Tae Won Moon, 2018. "Social Capital and Organizational Citizenship Behavior: Double-Mediation of Emotional Regulation and Job Engagement," Sustainability, MDPI, vol. 10(10), pages 1-15, October.
    7. Yi Feng Chen & Dean Tjosvold, 2006. "Participative Leadership by American and Chinese Managers in China: The Role of Relationships," Journal of Management Studies, Wiley Blackwell, vol. 43(8), pages 1727-1752, December.
    8. Daniel Kahneman, 2003. "Maps of Bounded Rationality: Psychology for Behavioral Economics," American Economic Review, American Economic Association, vol. 93(5), pages 1449-1475, December.
    9. Audi, Robert & Murphy, Patrick E., 2006. "The Many Faces of Integrity," Business Ethics Quarterly, Cambridge University Press, vol. 16(1), pages 3-21, January.
    10. Eleni Andreou & Evangelos C. Alexopoulos & Christos Lionis & Liza Varvogli & Charalambos Gnardellis & George P. Chrousos & Christina Darviri, 2011. "Perceived Stress Scale: Reliability and Validity Study in Greece," IJERPH, MDPI, vol. 8(8), pages 1-12, August.
    11. Tony Simons & Hannes Leroy & Veroniek Collewaert & Stijn Masschelein, 2015. "How Leader Alignment of Words and Deeds Affects Followers: A Meta-analysis of Behavioral Integrity Research," Journal of Business Ethics, Springer, vol. 132(4), pages 831-844, December.
    12. Huei-Ting Tsai & Chung-Lin Tsai, 2022. "The influence of the five cardinal values of confucianism on firm performance," Review of Managerial Science, Springer, vol. 16(2), pages 429-458, February.
    13. Adaval, Rashmi, 2003. "How Good Gets Better and Bad Gets Worse: Understanding the Impact of Affect on Evaluations of Known Brands," Journal of Consumer Research, Journal of Consumer Research Inc., vol. 30(3), pages 352-367, December.
    14. Chih-Ting Shih & Cheng-Chen Lin, 2014. "From good friends to good soldiers: A psychological contract perspective," Asia Pacific Journal of Management, Springer, vol. 31(1), pages 309-326, March.
    15. Sean A. Way & Tony Simons & Hannes Leroy & Elizabeth A. Tuleja, 2018. "What is in it for Me? Middle Manager Behavioral Integrity and Performance," Journal of Business Ethics, Springer, vol. 150(3), pages 765-777, July.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. He Peng & Feng Wei, 2020. "How and When Does Leader Behavioral Integrity Influence Employee Voice? The Roles of Team Independence Climate and Corporate Ethical Values," Journal of Business Ethics, Springer, vol. 166(3), pages 505-521, October.
    2. Fuan Li & Sixue Zhang & Xuelian Yang, 2018. "Moral Integrity and Relationship Commitment: An Empirical Examination in a Cross-Cultural Setting," Journal of Business Ethics, Springer, vol. 151(3), pages 785-798, September.
    3. Cambier, Fanny & Poncin, Ingrid, 2020. "Inferring brand integrity from marketing communications: The effects of brand transparency signals in a consumer empowerment context," Journal of Business Research, Elsevier, vol. 109(C), pages 260-270.
    4. He Peng & Feng Wei, 2018. "Trickle-Down Effects of Perceived Leader Integrity on Employee Creativity: A Moderated Mediation Model," Journal of Business Ethics, Springer, vol. 150(3), pages 837-851, July.
    5. Ziya Ete & Olga Epitropaki & Qin Zhou & Les Graham, 2022. "Leader and Organizational Behavioral Integrity and Follower Behavioral Outcomes: The Role of Identification Processes," Journal of Business Ethics, Springer, vol. 176(4), pages 741-760, April.
    6. Michael Palanski & Kristin Cullen & William Gentry & Chelsea Nichols, 2015. "Virtuous Leadership: Exploring the Effects of Leader Courage and Behavioral Integrity on Leader Performance and Image," Journal of Business Ethics, Springer, vol. 132(2), pages 297-310, December.
    7. Michael Palanski & Surinder Kahai & Francis Yammarino, 2011. "Team Virtues and Performance: An Examination of Transparency, Behavioral Integrity, and Trust," Journal of Business Ethics, Springer, vol. 99(2), pages 201-216, March.
    8. David Prottas, 2013. "Relationships Among Employee Perception of Their Manager’s Behavioral Integrity, Moral Distress, and Employee Attitudes and Well-Being," Journal of Business Ethics, Springer, vol. 113(1), pages 51-60, March.
    9. Pham, Hanh Song Thi & Tran, Hien Thi, 2020. "CSR disclosure and firm performance: The mediating role of corporate reputation and moderating role of CEO integrity," Journal of Business Research, Elsevier, vol. 120(C), pages 127-136.
    10. Peixu He & Zhenglong Peng & Hongdan Zhao & Christophe Estay, 2019. "How and When Compulsory Citizenship Behavior Leads to Employee Silence: A Moderated Mediation Model Based on Moral Disengagement and Supervisor–Subordinate Guanxi Views," Journal of Business Ethics, Springer, vol. 155(1), pages 259-274, March.
    11. Daniel Arce, 2015. "Integrity, unprincipled agents and corporate governance reform," European Journal of Law and Economics, Springer, vol. 39(3), pages 539-551, June.
    12. Vincent Giolito, 2015. "Toward a unified "Theory Y" of leadership: Leader self-awareness, ethics and integrity as key attributes of positive leadership," Working Papers CEB 15-043, ULB -- Universite Libre de Bruxelles.
    13. Matthew A. Douglas & Diane A. Mollenkopf & Vincent E. Castillo & John E. Bell & Emily C. Dickey, 2022. "Journeys, Not Destinations: Theorizing a Process View of Supply Chain Integrity," Journal of Business Ethics, Springer, vol. 181(1), pages 195-220, November.
    14. Byung-Jik Kim & Min-Jik Kim & Tae-Hyun Kim, 2021. "“The Power of Ethical Leadership”: The Influence of Corporate Social Responsibility on Creativity, the Mediating Function of Psychological Safety, and the Moderating Role of Ethical Leadership," IJERPH, MDPI, vol. 18(6), pages 1-16, March.
    15. Luminita Enache & Hila Fogel‐Yaari & Heather Li, 2022. "Signalling long‐term focus through textual emphasis on innovation: are firms putting their money where their mouth is?," Accounting and Finance, Accounting and Finance Association of Australia and New Zealand, vol. 62(3), pages 3791-3836, September.
    16. Yongjun Choi & David J. Yoon & Dongkyu Kim, 2020. "Leader Behavioral Integrity and Employee In-Role Performance: The Roles of Coworker Support and Job Autonomy," IJERPH, MDPI, vol. 17(12), pages 1-14, June.
    17. Skarlicki, Daniel & Lo, Kin & Rogo, Rafael & Avolio, Bruce J. & DeHaas, CodieAnn, 2023. "The role of CEO accounts and perceived integrity in analysts’ forecasts," Organizational Behavior and Human Decision Processes, Elsevier, vol. 176(C).
    18. Erica Steckler & Cynthia Clark, 2019. "Authenticity and Corporate Governance," Journal of Business Ethics, Springer, vol. 155(4), pages 951-963, April.
    19. Kennedy, Jessica A. & Schweitzer, Maurice E., 2018. "Building trust by tearing others down: When accusing others of unethical behavior engenders trust," Organizational Behavior and Human Decision Processes, Elsevier, vol. 149(C), pages 111-128.
    20. Long Zhang & Yulin Deng & Qun Wang, 2014. "An Exploratory Study of Chinese Motives for Building Supervisor–Subordinate Guanxi," Journal of Business Ethics, Springer, vol. 124(4), pages 659-675, November.

    More about this item

    Keywords

    Felt trust; Behavioral integrity; Non-work relationship; Perceived OCB stress; OCB intention;
    All these keywords.

    JEL classification:

    • M54 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Personnel Economics - - - Labor Management

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:rvmgts:v:17:y:2023:i:7:d:10.1007_s11846-022-00584-y. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.