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Deciphering organisational resilience through a confluence analysis of PLS-SEM, necessary condition analysis, and combined importance-performance map

Author

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  • Mei Peng Low

    (Universiti Tunku Abdul Rahman)

  • Tat-Huei Cham

    (UCSI University
    Tashkent State University of Economics
    Universitas Multimedia Nusantara
    Sohar University)

  • T. Ramayah

    (Universiti Sains Malaysia
    Daffodil International University
    Sunway Business School (SBS)
    Chandigarh University)

Abstract

The global pandemic has highlighted the necessity for organisations to develop ambidexterity and adaptability to build resilience in the face of unprecedented disruptions. Despite extensive research, the unique contributions of different organisational resources to organisational resilience amid macroeconomic challenges remain under research. This study aims to address this gap by examining the roles of economic, human, physical, and social capital in fostering organisational resilience. We hypothesise that these organisational resources are essential for achieving resilience and assess this through a combined approach of Partial Least Squares Structural Equation Modelling and Necessary Condition Analysis. Additionally, we employ Combined Importance-Performance Map Analysis to help practitioners prioritise resources effectively. Data was collected using purposive sampling from key organisational personnel via a self-reported questionnaire. The results confirm that all four types of organisational capital are necessary for resilience, with each exhibiting varying minimum levels and performance based on its relative importance. This study contributes original insights into how organisations can strategically leverage their resources to enhance resilience.

Suggested Citation

  • Mei Peng Low & Tat-Huei Cham & T. Ramayah, 2025. "Deciphering organisational resilience through a confluence analysis of PLS-SEM, necessary condition analysis, and combined importance-performance map," Quality & Quantity: International Journal of Methodology, Springer, vol. 59(4), pages 2961-2989, August.
    • Handle: RePEc:spr:qualqt:v:59:y:2025:i:4:d:10.1007_s11135-025-02112-y
    DOI: 10.1007/s11135-025-02112-y
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