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Patient Satisfaction with Care After Coronary Revascularization

Author

Listed:
  • Danielle L. Mosby

    (National Center for Human Factors in Healthcare)

  • Matthew J. Manierre

    (Clarkson University)

  • Steve S. Martin

    (University of Delaware)

  • Paul Kolm

    (Value Institute, Christiana Care Health System)

  • A. Sami Abuzaid

    (Cardiology, Christiana Care Health System
    Thomas Jefferson University)

  • Claudine T. Jurkovitz

    (Value Institute, Christiana Care Health System)

  • Daniel J. Elliott

    (Christiana Care Quality Partners, Christiana Care Health System)

  • William S. Weintraub

    (Value Institute, Christiana Care Health System
    Christiana Care Health System)

Abstract

Objective Bridging the Divides (Bridges), a Centers for Medicare and Medicaid Services-funded program, developed a post-hospitalization care management infrastructure integrating information technology-enabled informatics with patient care for ischemic heart disease patients. The objective of this study was to assess patient satisfaction with the Bridges program and determine the patient characteristics associated with higher satisfaction. Methods All adult English-speaking patients who underwent a percutaneous coronary intervention, coronary artery bypass grafting, or catheterization plus acute myocardial infarction and agreed to participate in the Bridges program were eligible. A survey instrument was administered to address patient satisfaction of care received, aspects of care that patients appreciated, and challenges faced. Descriptive statistics were calculated, and primary analyses included comparisons of overall patient satisfaction after discharge between procedure type, and according to age, sex, race, Elixhauser comorbidity count, and length of stay. Results Four hundred and sixty-seven (46%) had complete or partial response rates. There was a statistically significant difference in the overall satisfaction among patients undergoing percutaneous coronary intervention, coronary artery bypass grafting, or catheterization plus acute myocardial infarction (p = 0.023). There were significant procedure by sex (p = 0.052) and procedure by age (p = 0.039) interactions. There were no statistically significant differences in overall satisfaction according to age, sex, race, comorbidity count, or length of stay. Conclusions This study identified several important components related to patient satisfaction for patients with ischemic heart disease. Results found that patients who underwent coronary artery bypass grafting were reportedly “very satisfied” when compared with patients who underwent percutaneous coronary intervention and catheterization plus acute myocardial infarction, as well as significant age and sex interactions between procedures.

Suggested Citation

  • Danielle L. Mosby & Matthew J. Manierre & Steve S. Martin & Paul Kolm & A. Sami Abuzaid & Claudine T. Jurkovitz & Daniel J. Elliott & William S. Weintraub, 2018. "Patient Satisfaction with Care After Coronary Revascularization," The Patient: Patient-Centered Outcomes Research, Springer;International Academy of Health Preference Research, vol. 11(2), pages 217-223, April.
    • Handle: RePEc:spr:patien:v:11:y:2018:i:2:d:10.1007_s40271-017-0274-4
    DOI: 10.1007/s40271-017-0274-4
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    References listed on IDEAS

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    1. Williams, Brian & Coyle, Joanne & Healy, David, 1998. "The meaning of patient satisfaction: An explanation of high reported levels," Social Science & Medicine, Elsevier, vol. 47(9), pages 1351-1359, November.
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