IDEAS home Printed from https://ideas.repec.org/a/eee/socmed/v65y2007i3p560-571.html
   My bibliography  Save this article

Caring and daring to complain: An examination of UK national phobics society members' perception of primary care

Author

Listed:
  • Davidson, Joyce

Abstract

This paper examines perception of primary care provision from the perspective of service users who are members of the UK National Phobics Society (NPS). It contributes to qualitative research on user perception of health care, and presents user recommendations for service improvement by examining the results of in-depth interviews with 40 participants (35 females, 5 males). In addition, the paper contributes to methodological debates concerning appropriate ways to access user perceptions. In addressing this secondary objective, it suggests that support group members may be particularly well placed to reflect on their experiences of treatment from an emotionally safe 'distance'; that is, support groups enable users to overcome widely recognised reluctance to (dare to) complain about care.

Suggested Citation

  • Davidson, Joyce, 2007. "Caring and daring to complain: An examination of UK national phobics society members' perception of primary care," Social Science & Medicine, Elsevier, vol. 65(3), pages 560-571, August.
  • Handle: RePEc:eee:socmed:v:65:y:2007:i:3:p:560-571
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0277-9536(07)00159-1
    Download Restriction: Full text for ScienceDirect subscribers only
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Sitzia, John & Wood, Neil, 1997. "Patient satisfaction: A review of issues and concepts," Social Science & Medicine, Elsevier, vol. 45(12), pages 1829-1843, December.
    2. Davidson, Joyce, 2005. "Contesting stigma and contested emotions: Personal experience and public perception of specific phobias," Social Science & Medicine, Elsevier, vol. 61(10), pages 2155-2164, November.
    3. Chapple, Alison & Campbell, Stephen & Rogers, Anne & Roland, Martin, 2002. "Users' understanding of medical knowledge in general practice," Social Science & Medicine, Elsevier, vol. 54(8), pages 1215-1224, April.
    4. Deale, Alicia & Wessely, Simon, 2001. "Patients' perceptions of medical care in chronic fatigue syndrome," Social Science & Medicine, Elsevier, vol. 52(12), pages 1859-1864, June.
    5. Petchey, Roland & Farnsworth, Bill & Williams, Jacky, 2000. "'The last resort would be to go to the GP'. Understanding the perceptions and use of general practitioner services among people with HIV/AIDS," Social Science & Medicine, Elsevier, vol. 50(2), pages 233-245, January.
    6. Williams, Brian & Coyle, Joanne & Healy, David, 1998. "The meaning of patient satisfaction: An explanation of high reported levels," Social Science & Medicine, Elsevier, vol. 47(9), pages 1351-1359, November.
    7. Rutter, Deborah & Manley, Catherine & Weaver, Tim & Crawford, Mike J. & Fulop, Naomi, 2004. "Patients or partners? Case studies of user involvement in the planning and delivery of adult mental health services in London," Social Science & Medicine, Elsevier, vol. 58(10), pages 1973-1984, May.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Herron, Rachel V. & Skinner, Mark W., 2013. "The emotional overlay: Older person and carer perspectives on negotiating aging and care in rural Ontario," Social Science & Medicine, Elsevier, vol. 91(C), pages 186-193.
    2. Andrews, Gavin J. & Shaw, David, 2010. ""So we started talking about a beach in Barbados": Visualization practices and needle phobia," Social Science & Medicine, Elsevier, vol. 71(10), pages 1804-1810, November.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Hekkert, Karin Dorieke & Cihangir, Sezgin & Kleefstra, Sophia Martine & van den Berg, Bernard & Kool, Rudolf Bertijn, 2009. "Patient satisfaction revisited: A multilevel approach," Social Science & Medicine, Elsevier, vol. 69(1), pages 68-75, July.
    2. Atkinson, Sarah & Medeiros, Regianne L., 2009. "Explanatory models of influences on the construction and expression of user satisfaction," Social Science & Medicine, Elsevier, vol. 68(11), pages 2089-2096, June.
    3. Bikker, Annemieke P. & Thompson, Andrew G.H., 2006. "Predicting and comparing patient satisfaction in four different modes of health care across a nation," Social Science & Medicine, Elsevier, vol. 63(6), pages 1671-1683, September.
    4. Broome, Kieran & Worrall, Linda & Fleming, Jennifer & Boldy, Duncan, 2012. "Evaluation of flexible route bus transport for older people," Transport Policy, Elsevier, vol. 21(C), pages 85-91.
    5. Hyojung Tak & Gregory Ruhnke & Ya-Chen Shih, 2015. "The Association between Patient-Centered Attributes of Care and Patient Satisfaction," The Patient: Patient-Centered Outcomes Research, Springer;International Academy of Health Preference Research, vol. 8(2), pages 187-197, April.
    6. Magnus Lindelow, 2003. "Understanding spatial variation in the utilization of health services: does quality matter?," Economics Series Working Papers WPS/2004-12, University of Oxford, Department of Economics.
    7. Lannes, Laurence, 2015. "Improving health worker performance: The patient-perspective from a PBF program in Rwanda," Social Science & Medicine, Elsevier, vol. 138(C), pages 1-11.
    8. Halim, Paisal, 2017. "Patient Satisfaction Level at Local General Hospital in Mamuju Regency, Indonesia," OSF Preprints 8xhqp, Center for Open Science.
    9. Lydia Lewis, 2014. "User Involvement in Mental Health Services: A Case of Power over Discourse," Sociological Research Online, , vol. 19(1), pages 1-15, February.
    10. Waleed Al Nadabi & Mohammed A Mohammed, 2019. "Arabic Language Surveys Measuring Mothers’ Satisfaction During Childbirth: A Review," Global Journal of Health Science, Canadian Center of Science and Education, vol. 11(6), pages 169-169, June.
    11. Martyn C Jones & Brian Williams & Janice Rattray & Steve MacGillivray & Debbie Baldie & Abdul‐Razak Abubakari & Joanne Coyle & Susan Mackie & Eileen McKenna, 2018. "Extending the assessment of patient‐centredness in health care: Development of the updated Valuing Patients as Individuals Scale using exploratory factor analysis," Journal of Clinical Nursing, John Wiley & Sons, vol. 27(1-2), pages 65-76, January.
    12. Stefan Meinzer & Johann Prenninger & Patrick Vesel & Johannes Kornhuber & Judith Volmer & Joachim Hornegger & Björn M. Eskofier, 2016. "Translating satisfaction determination from health care to the automotive industry," Service Business, Springer;Pan-Pacific Business Association, vol. 10(4), pages 651-685, December.
    13. Bereket Yakob & Busisiwe Purity Ncama, 2016. "Correlates of perceived access and implications for health system strengthening – lessons from HIV/AIDS treatment and care services in Ethiopia," PLOS ONE, Public Library of Science, vol. 11(8), pages 1-19, August.
    14. Willemijn van Dolen & Charles B. Weinberg, 2019. "An Empirical Investigation of Factors Affecting Perceived Quality and Well-Being of Children Using an Online Child Helpline," IJERPH, MDPI, vol. 16(12), pages 1-11, June.
    15. Vanacore, Amalia & Pellegrino, Maria Sole, 2021. "Testing inter-group ranking heterogeneity: do patient characteristics matter for prioritization of quality improvements in healthcare service?," Socio-Economic Planning Sciences, Elsevier, vol. 73(C).
    16. Lorenza Magliano & Andrea Fiorillo & Heidegret Del Vecchio & Claudio Malangone & Corrado De Rosa & Carla Bachelet & Giampiero Cesari & Rosa D'Ambrogio & Francesca Fulgosi Cigala & Franco Veltro & Paol, 2009. "Development and Validation of a Self-Reported Questionnaire On Users’ Opinions About Schizophrenia: a Participatory Research," International Journal of Social Psychiatry, , vol. 55(5), pages 425-441, September.
    17. Atkinson, Sarah & Haran, Dave, 2005. "Individual and district scale determinants of users' satisfaction with primary health care in developing countries," Social Science & Medicine, Elsevier, vol. 60(3), pages 501-513, February.
    18. Dyer, Thomas Anthony & Owens, Janine & Robinson, Peter Glenn, 2014. "The acceptability of care delegation in skill-mix: The salience of trust," Health Policy, Elsevier, vol. 117(2), pages 170-178.
    19. Ángel Fernández Pérez & Ángeles Sánchez Domínguez, 2017. "Los factores no clínicos como determinantes de la satisfacción con el sistema sanitario público en España," FEG Working Paper Series 01/17, Faculty of Economics and Business (University of Granada).
    20. Andrews, Gavin J. & Shaw, David, 2010. ""So we started talking about a beach in Barbados": Visualization practices and needle phobia," Social Science & Medicine, Elsevier, vol. 71(10), pages 1804-1810, November.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:socmed:v:65:y:2007:i:3:p:560-571. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Catherine Liu (email available below). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/315/description#description .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.