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Complaints in long-term care facilities for older persons: Why residents do not give ‘free advice’

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  • Bomhoff, Manja
  • Friele, Roland

Abstract

In health care policies, the right to complain is presented as a key patient right. Complaints are also seen as a potential vehicle for quality improvement. However, in long-term care facilities for older persons in the Netherlands, relatively few complaints are registered.

Suggested Citation

  • Bomhoff, Manja & Friele, Roland, 2017. "Complaints in long-term care facilities for older persons: Why residents do not give ‘free advice’," Health Policy, Elsevier, vol. 121(1), pages 75-81.
    • Handle: RePEc:eee:hepoli:v:121:y:2017:i:1:p:75-81
    DOI: 10.1016/j.healthpol.2016.11.007
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    References listed on IDEAS

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    1. Williams, Brian & Coyle, Joanne & Healy, David, 1998. "The meaning of patient satisfaction: An explanation of high reported levels," Social Science & Medicine, Elsevier, vol. 47(9), pages 1351-1359, November.
    2. John Braithwaite & Toni Makkai & Valerie Braithwaite, 2007. "Regulating Aged Care," Books, Edward Elgar Publishing, number 12540, August.
    3. Beardwood, Barbara & Walters, Vivienne & Eyles, John & French, Susan, 1999. "Complaints against nurses: a reflection of 'the new managerialism' and consumerism in health care?," Social Science & Medicine, Elsevier, vol. 48(3), pages 363-374, February.
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    Cited by:

    1. Samuel Guillemot & Annick Tamaro & Margot Dyen, 2022. "Vital Service Captivity: Coping Strategies and Identity Negotiation," Post-Print hal-03567883, HAL.

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