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Impact of mobile financial services on financial inclusion: empirical insights from Kenya

Author

Listed:
  • Mohammed Hersi Warsame

    (University of Sharjah)

  • Yousif Abdelbagi Abdalla

    (University of Sharjah
    University of Khartoum)

Abstract

This study investigates the impact of demographic factors on the use of mobile money applications in Nairobi County’s Kasarani constituency, a previously underexplored aspect in the context of financial inclusion in Africa. Our cross-sectional analysis reveals that, in contrast to common perceptions, mobile money in East Africa is predominantly used for borrowing loans rather than savings. This finding highlights a distinctive financial behavior in the region. Additionally, the study identifies gender as a key factor influencing the relationship between user satisfaction and continued usage, aligning with the extended post-acceptance model of mobile money application usage. These insights underscore the importance of considering demographic variables in understanding and enhancing mobile money services, thereby contributing to the broader goal of financial inclusion across the continent.

Suggested Citation

  • Mohammed Hersi Warsame & Yousif Abdelbagi Abdalla, 2024. "Impact of mobile financial services on financial inclusion: empirical insights from Kenya," International Review of Economics, Springer;Happiness Economics and Interpersonal Relations (HEIRS), vol. 71(3), pages 633-666, September.
    • Handle: RePEc:spr:inrvec:v:71:y:2024:i:3:d:10.1007_s12232-024-00456-9
    DOI: 10.1007/s12232-024-00456-9
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