IDEAS home Printed from https://ideas.repec.org/a/spr/ijsaem/v8y2017i2d10.1007_s13198-017-0628-2.html
   My bibliography  Save this article

Optimization of supplier selection problem by combined customer trust and resilience engineering under uncertainty

Author

Listed:
  • A. Azadeh

    (University of Tehran)

  • R. Siadatian

    (University of Tehran)

  • M. Rezaei-Malek

    (University of Tehran
    ParisTech, Centre de Metz)

  • F. Rouhollah

    (Islamic Azad University, Tehran Medical Branch)

Abstract

Trust between suppliers and producers would increase productivity and quality. Incorporation of resilience engineering has also proven to enhance efficiency. This study presents an integrated customer trust and resilience engineering algorithm for optimum supplier selection in a real auto parts manufacturer. The proposed algorithm is composed of standard questionnaires, fuzzy mathematical programming, statistical methods, and verification and validation mechanism. Resilience engineering (flexibility, adaptability and redundancy) and customer trust (integrity, benevolence, ability and predictability) are considered as outputs and cost and delivery time are considered as inputs to select best suppliers. Fuzzy mathematics is used to achieve improved results due to existence of data subjectivity and uncertainty. Moreover, fuzzy data envelopment analysis (fuzzy DEA) is designed and applied for various alpha cuts. The results show integration of customer trust and resilience engineering will increase total efficiency. The result identifies the most important factors in supplier selection problem with respect to trust and resilience engineering. The best supplier can also be selected. Predictability and redundancy have the highest impact on total efficiency, respectively. This is the first study that simultaneously considers resilience engineering, customer trust, cost and delivery time to select optimum supplier. Second, it uses a robust algorithm to achieve such objective. Third, it is equipped with verification and validation mechanism. Fourth, it is a practical approach for decision makers.

Suggested Citation

  • A. Azadeh & R. Siadatian & M. Rezaei-Malek & F. Rouhollah, 2017. "Optimization of supplier selection problem by combined customer trust and resilience engineering under uncertainty," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 8(2), pages 1553-1566, November.
    • Handle: RePEc:spr:ijsaem:v:8:y:2017:i:2:d:10.1007_s13198-017-0628-2
    DOI: 10.1007/s13198-017-0628-2
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s13198-017-0628-2
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.
    File URL: https://libkey.io/10.1007/s13198-017-0628-2?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Visani, Franco & Barbieri, Paolo & Di Lascio, F. Marta L. & Raffoni, Anna & Vigo, Daniele, 2016. "Supplier’s total cost of ownership evaluation: a data envelopment analysis approach," Omega, Elsevier, vol. 61(C), pages 141-154.
    2. A. Azadeh & M. Rezaei-Malek & F. Evazabadian & M. Sheikhalishahi, 2015. "Improved design of CMS by considering operators decision-making styles," International Journal of Production Research, Taylor & Francis Journals, vol. 53(11), pages 3276-3287, June.
    3. Cheng-Yuan Ku & Ching-Ter Chang & Hui-Ping Ho, 2010. "Global supplier selection using fuzzy analytic hierarchy process and fuzzy goal programming," Quality & Quantity: International Journal of Methodology, Springer, vol. 44(4), pages 623-640, June.
    4. Charnes, A. & Cooper, W. W. & Rhodes, E., 1978. "Measuring the efficiency of decision making units," European Journal of Operational Research, Elsevier, vol. 2(6), pages 429-444, November.
    5. Yeung, Jeff Hoi Yan & Selen, Willem & Zhang, Min & Huo, Baofeng, 2009. "The effects of trust and coercive power on supplier integration," International Journal of Production Economics, Elsevier, vol. 120(1), pages 66-78, July.
    6. Gefen, David & Straub, Detmar W., 2004. "Consumer trust in B2C e-Commerce and the importance of social presence: experiments in e-Products and e-Services," Omega, Elsevier, vol. 32(6), pages 407-424, December.
    7. D. Harrison McKnight & Vivek Choudhury & Charles Kacmar, 2002. "Developing and Validating Trust Measures for e-Commerce: An Integrative Typology," Information Systems Research, INFORMS, vol. 13(3), pages 334-359, September.
    8. Mu-Chen Chen & Taho Yang & Chi-Tsung Yen, 2007. "Investigating the value of information sharing in multi-echelon supply chains," Quality & Quantity: International Journal of Methodology, Springer, vol. 41(3), pages 497-511, June.
    9. Wu, Desheng Dash & Zhang, Yidong & Wu, Dexiang & Olson, David L., 2010. "Fuzzy multi-objective programming for supplier selection and risk modeling: A possibility approach," European Journal of Operational Research, Elsevier, vol. 200(3), pages 774-787, February.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Mottahedi, Adel & Sereshki, Farhang & Ataei, Mohammad & Qarahasanlou, Ali Nouri & Barabadi, Abbas, 2021. "Resilience estimation of critical infrastructure systems: Application of expert judgment," Reliability Engineering and System Safety, Elsevier, vol. 215(C).
    2. Pankaj Dutta & Bharath Jaikumar & Manpreet Singh Arora, 2022. "Applications of data envelopment analysis in supplier selection between 2000 and 2020: a literature review," Annals of Operations Research, Springer, vol. 315(2), pages 1399-1454, August.
    3. Rajiv Kumar Sharma, 2022. "Examining interaction among supplier selection strategies in an outsourcing environment using ISM and fuzzy logic approach," International Journal of System Assurance Engineering and Management, Springer;The Society for Reliability, Engineering Quality and Operations Management (SREQOM),India, and Division of Operation and Maintenance, Lulea University of Technology, Sweden, vol. 13(5), pages 2175-2194, October.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Somayeh Soheilirad & Kannan Govindan & Abbas Mardani & Edmundas Kazimieras Zavadskas & Mehrbakhsh Nilashi & Norhayati Zakuan, 2018. "Application of data envelopment analysis models in supply chain management: a systematic review and meta-analysis," Annals of Operations Research, Springer, vol. 271(2), pages 915-969, December.
    2. Leong, Lai-Ying & Hew, Teck-Soon & Ooi, Keng-Boon & Chong, Alain Yee-Loong, 2020. "Predicting the antecedents of trust in social commerce – A hybrid structural equation modeling with neural network approach," Journal of Business Research, Elsevier, vol. 110(C), pages 24-40.
    3. Dobos, Imre & Vörösmarty, Gyöngyi, 2019. "Inventory-related costs in green supplier selection problems with Data Envelopment Analysis (DEA)," International Journal of Production Economics, Elsevier, vol. 209(C), pages 374-380.
    4. Fernanda Leão Ramos & Jorge Brantes Ferreira & Angilberto Sabino de Freitas & Juliana Werneck Rodrigues, 2018. "The Effect of Trust in the Intention to Use m-banking," Brazilian Business Review, Fucape Business School, vol. 15(2), pages 175-191, March.
    5. Chen, Ying-Hueih & Hsu, I-Chieh & Lin, Chia-Chen, 2010. "Website attributes that increase consumer purchase intention: A conjoint analysis," Journal of Business Research, Elsevier, vol. 63(9-10), pages 1007-1014, September.
    6. Shabani, Amir & Visani, Franco & Barbieri, Paolo & Dullaert, Wout & Vigo, Daniele, 2019. "Reliable estimation of suppliers’ total cost of ownership: An imprecise data envelopment analysis model with common weights," Omega, Elsevier, vol. 87(C), pages 57-70.
    7. Lee, Changju & Bae, Bumjoon & Lee, Yu Lim & Pak, Tae-Young, 2023. "Societal acceptance of urban air mobility based on the technology adoption framework," Technological Forecasting and Social Change, Elsevier, vol. 196(C).
    8. Timm Teubner & Marc T. P. Adam & Florian Hawlitschek, 2020. "Unlocking Online Reputation," Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK, Springer;Gesellschaft für Informatik e.V. (GI), vol. 62(6), pages 501-513, December.
    9. Ronald Baganzi & Antonio K. W. Lau, 2017. "Examining Trust and Risk in Mobile Money Acceptance in Uganda," Sustainability, MDPI, vol. 9(12), pages 1-22, December.
    10. Nasser Hamidi & Tahmineh Torabi Rad & Alireza Jahany, 2012. "Evaluation Of Factors Influencing Tendency Towards E- Banking In Bank Customers," Far East Journal of Marketing and Management, Far East Research Centre, vol. 2(3), pages 25-42, August.
    11. Rajković, Borislav & Đurić, Ivan & Zarić, Vlade & Glauben, Thomas, 2021. "Gaining trust in the digital age: The potential of social media for increasing the competitiveness of small and medium enterprises," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 13(4).
    12. Chia-Nan Wang & Kun-Zhong Li, 2011. "A candidates selection approach for district alliance of university incubators," Quality & Quantity: International Journal of Methodology, Springer, vol. 45(4), pages 769-781, June.
    13. Hallikainen, Heli & Laukkanen, Tommi, 2018. "National culture and consumer trust in e-commerce," International Journal of Information Management, Elsevier, vol. 38(1), pages 97-106.
    14. Alikhani, Reza & Torabi, S. Ali & Altay, Nezih, 2019. "Strategic supplier selection under sustainability and risk criteria," International Journal of Production Economics, Elsevier, vol. 208(C), pages 69-82.
    15. Lian, Jiunn-Woei & Li, Ji, 2021. "The dimensions of trust:An investigation of mobile payment services in Taiwan," Technology in Society, Elsevier, vol. 67(C).
    16. Bożena Gajdzik & Magdalena Jaciow & Robert Wolny, 2023. "Types of E-Consumers and Their Implications for Sustainable Consumption—A Study of the Behavior of Polish E-Consumers in the Second Decade of the 21st Century," Sustainability, MDPI, vol. 15(16), pages 1-21, August.
    17. Kyung Hwa Seo, 2020. "A Study on the Application of Kiosk Service as the Workplace Flexibility: The Determinants of Expanded Technology Adoption and Trust of Quick Service Restaurant Customers," Sustainability, MDPI, vol. 12(21), pages 1-16, October.
    18. Wallbach, Sören & Lehner, Roland & Röthke, Konstantin & Elbert, Ralf & Benlian, Alexander, 2020. "Trust-Building Effects of Blockchain Features – An Empirical Analysis of Immutability, Traceability and Anonymity," Publications of Darmstadt Technical University, Institute for Business Studies (BWL) 120705, Darmstadt Technical University, Department of Business Administration, Economics and Law, Institute for Business Studies (BWL).
    19. Dan Ke & Anran Chen & Chenting Su, 2016. "Online trust-building mechanisms for existing brands: the moderating role of the e-business platform certification system," Electronic Commerce Research, Springer, vol. 16(2), pages 189-216, June.
    20. Wang, Chao & Lim, Ming K & Zhao, Longfeng & Tseng, Ming-Lang & Chien, Chen-Fu & Lev, Benjamin, 2020. "The evolution of Omega-The International Journal of Management Science over the past 40 years: A bibliometric overview," Omega, Elsevier, vol. 93(C).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:ijsaem:v:8:y:2017:i:2:d:10.1007_s13198-017-0628-2. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.