IDEAS home Printed from https://ideas.repec.org/a/spr/annopr/v256y2017i1d10.1007_s10479-016-2154-z.html
   My bibliography  Save this article

Decision support system based on genetic algorithm and multi-criteria satisfaction analysis (MUSA) method for measuring job satisfaction

Author

Listed:
  • Ismahene Aouadni

    (University of Sfax, MODILS, FSEG)

  • Abdelwaheb Rebai

    (University of Sfax, MODILS, FSEG)

Abstract

In this paper, we propose a Decision Support System based on the MUSA method and the continuous genetic algorithm in order to measure job satisfaction. The objective is to help organizations evaluate and measure their employees’ satisfaction. Our study is composed of two parts. Firstly, we propose to combine continuous genetic algorithm and the MUSA method in order to obtain a robust solution of good performance. The aim of the development of this algorithm is to verify its efficiency regarding the classical MUSA algorithm. Therefore, we compare the result of continuous genetic algorithm with that of the MUSA algorithm. In the second part, we present our Decision Support Systems called “GMUSA System”, it was developed in order to facilitate the applications and the use of the GMUSA tools and overcome the increasing complexity of managerial contexts. Our new system “GMUSA” is applied at the University of Sfax to measure teachers’ job satisfaction.

Suggested Citation

  • Ismahene Aouadni & Abdelwaheb Rebai, 2017. "Decision support system based on genetic algorithm and multi-criteria satisfaction analysis (MUSA) method for measuring job satisfaction," Annals of Operations Research, Springer, vol. 256(1), pages 3-20, September.
  • Handle: RePEc:spr:annopr:v:256:y:2017:i:1:d:10.1007_s10479-016-2154-z
    DOI: 10.1007/s10479-016-2154-z
    as

    Download full text from publisher

    File URL: http://link.springer.com/10.1007/s10479-016-2154-z
    File Function: Abstract
    Download Restriction: Access to the full text of the articles in this series is restricted.

    File URL: https://libkey.io/10.1007/s10479-016-2154-z?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. VAN DE PANNE, Cornelis, 1975. "A node method for multiparametric linear programming," LIDAM Reprints CORE 216, Université catholique de Louvain, Center for Operations Research and Econometrics (CORE).
    2. Grigoroudis, E. & Siskos, Y., 2004. "A survey of customer satisfaction barometers: Some results from the transportation-communications sector," European Journal of Operational Research, Elsevier, vol. 152(2), pages 334-353, January.
    3. Ernst, A. T. & Jiang, H. & Krishnamoorthy, M. & Sier, D., 2004. "Staff scheduling and rostering: A review of applications, methods and models," European Journal of Operational Research, Elsevier, vol. 153(1), pages 3-27, February.
    4. Eom, Hyun B. & Lee, Sang M., 1990. "Decision support systems applications research: A bibliography (1971-1988)," European Journal of Operational Research, Elsevier, vol. 46(3), pages 333-342, June.
    5. Grigoroudis, Evangelos & Litos, Charalambos & Moustakis, Vassilis A. & Politis, Yannis & Tsironis, Loukas, 2008. "The assessment of user-perceived web quality: Application of a satisfaction benchmarking approach," European Journal of Operational Research, Elsevier, vol. 187(3), pages 1346-1357, June.
    6. Siskos, Yannis & Grigoroudis, Evangelos & Krassadaki, Evangelia & Matsatsinis, Nikolaos, 2007. "A multicriteria accreditation system for information technology skills and qualifications," European Journal of Operational Research, Elsevier, vol. 182(2), pages 867-885, October.
    7. Grigoroudis, E. & Siskos, Y., 2002. "Preference disaggregation for measuring and analysing customer satisfaction: The MUSA method," European Journal of Operational Research, Elsevier, vol. 143(1), pages 148-170, November.
    8. C. Van De Panne, 1975. "A Node Method for Multiparametric Linear Programming," Management Science, INFORMS, vol. 21(9), pages 1014-1020, May.
    9. Hyun B. Eom & Sang M. Lee, 1990. "A Survey of Decision Support System Applications (1971–April 1988)," Interfaces, INFORMS, vol. 20(3), pages 65-79, June.
    10. Siskos, Y. & Spyridakos, A., 1999. "Intelligent multicriteria decision support: Overview and perspectives," European Journal of Operational Research, Elsevier, vol. 113(2), pages 236-246, March.
    11. Lambert, Eric G. & Hogan, Nancy L. & Griffin, Marie L., 2007. "The impact of distributive and procedural justice on correctional staff job stress, job satisfaction, and organizational commitment," Journal of Criminal Justice, Elsevier, vol. 35(6), pages 644-656, December.
    12. Siskos, Y. & Matsatsinis, N. F. & Baourakis, G., 2001. "Multicriteria analysis in agricultural marketing: The case of French olive oil market," European Journal of Operational Research, Elsevier, vol. 130(2), pages 315-331, April.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Zhizhong Lei, 2020. "Research and analysis of deep learning algorithms for investment decision support model in electronic commerce," Electronic Commerce Research, Springer, vol. 20(2), pages 275-295, June.
    2. Ariel K. H. Lui & Maggie C. M. Lee & Eric W. T. Ngai, 2022. "Impact of artificial intelligence investment on firm value," Annals of Operations Research, Springer, vol. 308(1), pages 373-388, January.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Gabriela D. Oliveira & Luis C. Dias, 2020. "The potential learning effect of a MCDA approach on consumer preferences for alternative fuel vehicles," Annals of Operations Research, Springer, vol. 293(2), pages 767-787, October.
    2. Arabatzis, Garyfallos & Grigoroudis, Evangelos, 2010. "Visitors' satisfaction, perceptions and gap analysis: The case of Dadia-Lefkimi-Souflion National Park," Forest Policy and Economics, Elsevier, vol. 12(3), pages 163-172, March.
    3. Ferreira, Diogo Cunha & Marques, Rui Cunha & Nunes, Alexandre Morais & Figueira, José Rui, 2021. "Customers satisfaction in pediatric inpatient services: A multiple criteria satisfaction analysis," Socio-Economic Planning Sciences, Elsevier, vol. 78(C).
    4. Grigoroudis, Evangelos & Litos, Charalambos & Moustakis, Vassilis A. & Politis, Yannis & Tsironis, Loukas, 2008. "The assessment of user-perceived web quality: Application of a satisfaction benchmarking approach," European Journal of Operational Research, Elsevier, vol. 187(3), pages 1346-1357, June.
    5. Adnan Aktepe & Süleyman Ersöz & Bilal Toklu, 2019. "A multi-stage satisfaction index estimation model integrating structural equation modeling and mathematical programming," Journal of Intelligent Manufacturing, Springer, vol. 30(8), pages 2945-2964, December.
    6. A. Psomas & I. Vryzidis & A. Spyridakos & M. Mimikou, 2021. "MCDA approach for agricultural water management in the context of water–energy–land–food nexus," Operational Research, Springer, vol. 21(1), pages 689-723, March.
    7. Bérangère Gosse & Christian Hurson, 2016. "Assessment and improvement of employee job-satisfaction: a full-scale implementation of MUSA methodology on newly recruited personnel in a major French organisation," Annals of Operations Research, Springer, vol. 247(2), pages 657-675, December.
    8. Ferreira, D.C. & Marques, R.C. & Nunes, A.M. & Figueira, J.R., 2018. "Patients’ satisfaction: The medical appointments valence in Portuguese public hospitals," Omega, Elsevier, vol. 80(C), pages 58-76.
    9. Inuiguchi, Masahiro & Sakawa, Masatoshi, 1995. "Minimax regret solution to linear programming problems with an interval objective function," European Journal of Operational Research, Elsevier, vol. 86(3), pages 526-536, November.
    10. Grigoroudis, E. & Orfanoudaki, E. & Zopounidis, C., 2012. "Strategic performance measurement in a healthcare organisation: A multiple criteria approach based on balanced scorecard," Omega, Elsevier, vol. 40(1), pages 104-119, January.
    11. Maenhout, Broos & Vanhoucke, Mario, 2010. "A hybrid scatter search heuristic for personalized crew rostering in the airline industry," European Journal of Operational Research, Elsevier, vol. 206(1), pages 155-167, October.
    12. David Rea & Craig Froehle & Suzanne Masterson & Brian Stettler & Gregory Fermann & Arthur Pancioli, 2021. "Unequal but Fair: Incorporating Distributive Justice in Operational Allocation Models," Production and Operations Management, Production and Operations Management Society, vol. 30(7), pages 2304-2320, July.
    13. Ellen Bockstal & Broos Maenhout, 2019. "A study on the impact of prioritising emergency department arrivals on the patient waiting time," Health Care Management Science, Springer, vol. 22(4), pages 589-614, December.
    14. J-B Yang & D-L Xu & X Xie & A K Maddulapalli, 2011. "Multicriteria evidential reasoning decision modelling and analysis—prioritizing voices of customer," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 62(9), pages 1638-1654, September.
    15. Karipidis, Philippos I. & Tsakiridou, Efthimia & Tabakis, Nikolaos M., 2005. "The Greek Olive Oil Market Structure," Agricultural Economics Review, Greek Association of Agricultural Economists, vol. 6(1), pages 1-9.
    16. Evangelia Karasmanaki & Evangelos Grigoroudis & Spyridon Galatsidas & Georgios Tsantopoulos, 2023. "Satisfaction with Media Information about Renewable Energy Investments," Sustainability, MDPI, vol. 15(15), pages 1-15, July.
    17. X Zhang & A Chakravarthy & Q Gu, 2009. "Equipment scheduling problem under disruptions in mail processing and distribution centres," Journal of the Operational Research Society, Palgrave Macmillan;The OR Society, vol. 60(5), pages 598-610, May.
    18. Gunasekaran, Angappa & Subramanian, Nachiappan & Papadopoulos, Thanos, 2017. "Information technology for competitive advantage within logistics and supply chains: A review," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 99(C), pages 14-33.
    19. Saravanan Kesavan & Susan J. Lambert & Joan C. Williams & Pradeep K. Pendem, 2022. "Doing Well by Doing Good: Improving Retail Store Performance with Responsible Scheduling Practices at the Gap, Inc," Management Science, INFORMS, vol. 68(11), pages 7818-7836, November.
    20. Byungok Ahn & Boyoung Kim & Jongpil Yu, 2022. "Effects of Supplier’s Competitive Factors on Relationship Performance and Product Recommendation in Crop Protection Retail Sector," JRFM, MDPI, vol. 15(11), pages 1-17, November.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:annopr:v:256:y:2017:i:1:d:10.1007_s10479-016-2154-z. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.