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Visitors' satisfaction, perceptions and gap analysis: The case of Dadia-Lefkimi-Souflion National Park


  • Arabatzis, Garyfallos
  • Grigoroudis, Evangelos


The National Park of Dadia-Lefkimi-Souflion is one of the 27 protected areas of Greece, for which a management authority has been established. It is of major ecological value, due to the existence of a large number of birds of prey. Today, the protection status of the area does not exclude the continuation of human activities, particularly in relation to outdoor recreation activities. The present study was conducted with the use of a specially developed questionnaire, in order to examine visitors' satisfaction, regarding various factors, such as the region's natural characteristics, the level of service and the adequacy of the accommodation facilities for visitors. The relevant data was processed using the MUSA (Multicriteria Satisfaction Analysis) methodology and the related software. The emerging results focus on identifying the factors affecting visitors' satisfaction level, as well as the critical points that the management authority of the National Park must concentrate its improvement actions.

Suggested Citation

  • Arabatzis, Garyfallos & Grigoroudis, Evangelos, 2010. "Visitors' satisfaction, perceptions and gap analysis: The case of Dadia-Lefkimi-Souflion National Park," Forest Policy and Economics, Elsevier, vol. 12(3), pages 163-172, March.
  • Handle: RePEc:eee:forpol:v:12:y:2010:i:3:p:163-172

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    References listed on IDEAS

    1. Grigoroudis, E. & Siskos, Y., 2004. "A survey of customer satisfaction barometers: Some results from the transportation-communications sector," European Journal of Operational Research, Elsevier, vol. 152(2), pages 334-353, January.
    2. Appelstrand, Marie, 2002. "Participation and societal values: the challenge for lawmakers and policy practitioners," Forest Policy and Economics, Elsevier, vol. 4(4), pages 281-290, December.
    3. Mihelis, G. & Grigoroudis, E. & Siskos, Y. & Politis, Y. & Malandrakis, Y., 2001. "Customer satisfaction measurement in the private bank sector," European Journal of Operational Research, Elsevier, vol. 130(2), pages 347-360, April.
    4. Grigoroudis, E. & Siskos, Y., 2002. "Preference disaggregation for measuring and analysing customer satisfaction: The MUSA method," European Journal of Operational Research, Elsevier, vol. 143(1), pages 148-170, November.
    5. Politis, Y. & Siskos, Y., 2004. "Multicriteria methodology for the evaluation of a Greek engineering department," European Journal of Operational Research, Elsevier, vol. 156(1), pages 223-240, July.
    6. Buttoud, Gerard & Yunusova, Irina, 2002. "A `mixed model' for the formulation of a multipurpose mountain forest policy.: Theory vs. practice on the example of Kyrgyzstan," Forest Policy and Economics, Elsevier, vol. 4(2), pages 149-160, June.
    7. Bernard, Florence & de Groot, Rudolf S. & Campos, José Joaquín, 2009. "Valuation of tropical forest services and mechanisms to finance their conservation and sustainable use: A case study of Tapantí National Park, Costa Rica," Forest Policy and Economics, Elsevier, vol. 11(3), pages 174-183, May.
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    Cited by:

    1. repec:eee:touman:v:50:y:2015:i:c:p:172-183 is not listed on IDEAS
    2. repec:eee:forpol:v:80:y:2017:i:c:p:11-26 is not listed on IDEAS
    3. repec:eee:touman:v:57:y:2016:i:c:p:334-361 is not listed on IDEAS
    4. repec:eee:touman:v:52:y:2016:i:c:p:173-186 is not listed on IDEAS
    5. de Castro, Mónica & Urios, Vicente, 2016. "A critical review of multi-criteria decision making in protected areas," Economia Agraria y Recursos Naturales, Spanish Association of Agricultural Economists, vol. 16(2).


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