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Visitors' satisfaction, perceptions and gap analysis: The case of Dadia-Lefkimi-Souflion National Park

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  • Arabatzis, Garyfallos
  • Grigoroudis, Evangelos

Abstract

The National Park of Dadia-Lefkimi-Souflion is one of the 27 protected areas of Greece, for which a management authority has been established. It is of major ecological value, due to the existence of a large number of birds of prey. Today, the protection status of the area does not exclude the continuation of human activities, particularly in relation to outdoor recreation activities. The present study was conducted with the use of a specially developed questionnaire, in order to examine visitors' satisfaction, regarding various factors, such as the region's natural characteristics, the level of service and the adequacy of the accommodation facilities for visitors. The relevant data was processed using the MUSA (Multicriteria Satisfaction Analysis) methodology and the related software. The emerging results focus on identifying the factors affecting visitors' satisfaction level, as well as the critical points that the management authority of the National Park must concentrate its improvement actions.

Suggested Citation

  • Arabatzis, Garyfallos & Grigoroudis, Evangelos, 2010. "Visitors' satisfaction, perceptions and gap analysis: The case of Dadia-Lefkimi-Souflion National Park," Forest Policy and Economics, Elsevier, vol. 12(3), pages 163-172, March.
    • Handle: RePEc:eee:forpol:v:12:y:2010:i:3:p:163-172
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    References listed on IDEAS

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    1. Rodger, Kate & Taplin, Ross H. & Moore, Susan A., 2015. "Using a randomised experiment to test the causal effect of service quality on visitor satisfaction and loyalty in a remote national park," Tourism Management, Elsevier, vol. 50(C), pages 172-183.
    2. Ferreira, Diogo Cunha & Marques, Rui Cunha & Nunes, Alexandre Morais & Figueira, José Rui, 2021. "Customers satisfaction in pediatric inpatient services: A multiple criteria satisfaction analysis," Socio-Economic Planning Sciences, Elsevier, vol. 78(C).
    3. Arsić, Sanela & Nikolić, Djordje & Mihajlović, Ivan & Fedajev, Aleksandra & Živković, Živan, 2018. "A New Approach Within ANP-SWOT Framework for Prioritization of Ecosystem Management and Case Study of National Park Djerdap, Serbia," Ecological Economics, Elsevier, vol. 146(C), pages 85-95.
    4. Dehui Christina Geng & John L. Innes & Wanli Wu & Weiwei Wang & Guangyu Wang, 2021. "Seasonal Variation in Visitor Satisfaction and Its Management Implications in Banff National Park," Sustainability, MDPI, vol. 13(4), pages 1-17, February.
    5. Melville Saayman & Juan Carlos Martín & Concepción Román, 2016. "There is no fuzziness when it comes to measuring service quality in national parks," Tourism Economics, , vol. 22(6), pages 1207-1224, December.
    6. Arsić, Sanela & Nikolić, Djordje & Živković, Živan, 2017. "Hybrid SWOT - ANP - FANP model for prioritization strategies of sustainable development of ecotourism in National Park Djerdap, Serbia," Forest Policy and Economics, Elsevier, vol. 80(C), pages 11-26.
    7. Leask, Anna, 2016. "Visitor attraction management: A critical review of research 2009–2014," Tourism Management, Elsevier, vol. 57(C), pages 334-361.
    8. Jovana Brankov & Ana Milanović Pešić & Dragana Milijašević Joksimović & Milan M. Radovanović & Marko D. Petrović, 2020. "Water Quality Estimation and Population’s Attitudes: A Multi-Disciplinary Perspective of Environmental Implications in Tara National Park (Serbia)," Sustainability, MDPI, vol. 13(1), pages 1-18, December.
    9. Norlida Hanim, Mohd Salleh & Redzuan, Othman, 2010. "Importance-Satisfaction Analysis for Tioman Island Marine Park," MPRA Paper 22679, University Library of Munich, Germany, revised May 2010.
    10. Igor Trišić & Florin Nechita & Vladica Ristić & Snežana Štetić & Marija Maksin & Ioana Anisa Atudorei, 2023. "Sustainable Tourism in Protected Areas—The Case of the Vršac Mountains Outstanding Natural Landscape, Vojvodina Province (Northern Serbia)," Sustainability, MDPI, vol. 15(10), pages 1-17, May.
    11. Kelley, Hugh & van Rensburg, Thomas M. & Jeserich, Nadine, 2016. "Determinants of demand for recreational walking trails in Ireland," Tourism Management, Elsevier, vol. 52(C), pages 173-186.
    12. Krzysztof Widawski & Piotr Oleśniewicz & Agnieszka Rozenkiewicz & Anna Zaręba & Soňa Jandová, 2020. "Protected Areas: Geotourist Attractiveness for Weekend Tourists Based on the Example of Gorczański National Park in Poland," Resources, MDPI, vol. 9(4), pages 1-28, March.
    13. Gabriela D. Oliveira & Luis C. Dias, 2020. "The potential learning effect of a MCDA approach on consumer preferences for alternative fuel vehicles," Annals of Operations Research, Springer, vol. 293(2), pages 767-787, October.
    14. de Castro, Mónica & Urios, Vicente, 2017. "A critical review of multi-criteria decision making in protected areas," Economia Agraria y Recursos Naturales, Spanish Association of Agricultural Economists, vol. 16(02), January.

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