Strategic performance measurement in a healthcare organisation: A multiple criteria approach based on balanced scorecard
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- Anna Comacchio & Maddalena Campioni & Mauro Bonin, 2017. "From measuring the past to strategically framing challenges in the healthcare sector. The role of the balance scorecard," Working Papers 15, Department of Management, Università Ca' Foscari Venezia.
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KeywordsHealth service Multicriteria analysis Case study Performance measurement Balanced scorecard Business strategy;
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