Knowledge Transfer - The Key To Drive Innovation For Service Organizations Excellence
As service organizations become increasingly aware that knowledge is among their most valuable strategic assets, they will try to develop and maintain the knowledge transfer through the organization and to make the employees understand the importance of knowledge and communication. The paper highlights that advanced information and communication technologies, a dedicated knowledge sharing culture and a strong leadership based on continuous improvement and excellence models such is Lean Six Sigma are essential factors in facilitating knowledge transfer. The Lean Six Sigma approach is necessary because service organizations and their employees need a methodology and a leadership approach for improving and resolving problems, which arise from organizational culture and knowledge transfer.
Volume (Year): 1 (2011)
Issue (Month): 4 (June)
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- Paton, Robert A. & McLaughlin, Stephen, 2008. "Services innovation:: Knowledge transfer and the supply chain," European Management Journal, Elsevier, vol. 26(2), pages 77-83, April.
- John Hauser & Gerard J. Tellis & Abbie Griffin, 2006. "Research on Innovation: A Review and Agenda for," Marketing Science, INFORMS, vol. 25(6), pages 687-717, 11-12.
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