Services innovation:: Knowledge transfer and the supply chain
Summary The past decade has seen, in response to the growth in service industries, increasing interest in what has been termed services science and innovation. This embryonic research field has been promoted by far sighted enterprises, government agencies and academics, the basic premise being that for far too long we have concentrated on the study and practice of physical and aesthetic innovation: designed to add value through maintaining end product leadership. Services science embodies and marshals a multi-disciplinary approach: science, engineering and management; in an effort to address and build upon complex service related opportunities. A sub-set, or possibly the driving force, of services science, is services innovation: dealing not so much with the end product but rather with the support, development and delivery of services: that are now the lifeblood of our developed economies. This paper provides a brief overview of services science and innovation, articulating a case for ensuring that we do not, in our pursuit of sustained competitive advantage and short-term economic growth, adopt a too narrowly defined and puritanical view of innovation and ignore the importance of the service exchange. Sustainable growth, we argue, is based upon identifying, supporting and nurturing meaningful service exchanges that exploit, develop and embody value added knowledge transfer within and across industry. It is time to broaden the services innovation debate in an effort to reach the many practitioners, academics and policy makers not as yet engaged with this exciting now field.
If you experience problems downloading a file, check if you have the proper application to view it first. In case of further problems read the IDEAS help page. Note that these files are not on the IDEAS site. Please be patient as the files may be large.
As the access to this document is restricted, you may want to look for a different version under "Related research" (further below) or search for a different version of it.
Volume (Year): 26 (2008)
Issue (Month): 2 (April)
|Contact details of provider:|| Web page: http://www.elsevier.com/wps/find/journaldescription.cws_home/115/description#description|
|Order Information:|| Postal: http://www.elsevier.com/wps/find/journaldescription.cws_home/115/bibliographic|
When requesting a correction, please mention this item's handle: RePEc:eee:eurman:v:26:y:2008:i:2:p:77-83. See general information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Dana Niculescu)
If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.
If references are entirely missing, you can add them using this form.
If the full references list an item that is present in RePEc, but the system did not link to it, you can help with this form.
If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your profile, as there may be some citations waiting for confirmation.
Please note that corrections may take a couple of weeks to filter through the various RePEc services.