IDEAS home Printed from https://ideas.repec.org/a/eee/eurman/v26y2008i2p77-83.html
   My bibliography  Save this article

Services innovation:: Knowledge transfer and the supply chain

Author

Listed:
  • Paton, Robert A.
  • McLaughlin, Stephen

Abstract

Summary The past decade has seen, in response to the growth in service industries, increasing interest in what has been termed services science and innovation. This embryonic research field has been promoted by far sighted enterprises, government agencies and academics, the basic premise being that for far too long we have concentrated on the study and practice of physical and aesthetic innovation: designed to add value through maintaining end product leadership. Services science embodies and marshals a multi-disciplinary approach: science, engineering and management; in an effort to address and build upon complex service related opportunities. A sub-set, or possibly the driving force, of services science, is services innovation: dealing not so much with the end product but rather with the support, development and delivery of services: that are now the lifeblood of our developed economies. This paper provides a brief overview of services science and innovation, articulating a case for ensuring that we do not, in our pursuit of sustained competitive advantage and short-term economic growth, adopt a too narrowly defined and puritanical view of innovation and ignore the importance of the service exchange. Sustainable growth, we argue, is based upon identifying, supporting and nurturing meaningful service exchanges that exploit, develop and embody value added knowledge transfer within and across industry. It is time to broaden the services innovation debate in an effort to reach the many practitioners, academics and policy makers not as yet engaged with this exciting now field.

Suggested Citation

  • Paton, Robert A. & McLaughlin, Stephen, 2008. "Services innovation:: Knowledge transfer and the supply chain," European Management Journal, Elsevier, vol. 26(2), pages 77-83, April.
  • Handle: RePEc:eee:eurman:v:26:y:2008:i:2:p:77-83
    as

    Download full text from publisher

    File URL: http://www.sciencedirect.com/science/article/pii/S0263237308000133
    Download Restriction: Full text for ScienceDirect subscribers only

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Lin, Yichen & Wang, Yichuan & Yu, Chiahui, 2010. "Investigating the drivers of the innovation in channel integration and supply chain performance: A strategy orientated perspective," International Journal of Production Economics, Elsevier, vol. 127(2), pages 320-332, October.
    2. Ana Jiménez-Zarco & María Martínez-Ruiz & Alicia Izquierdo-Yusta, 2011. "Key service innovation drivers in the tourism sector: empirical evidence and managerial implications," Service Business, Springer;Pan-Pacific Business Association, vol. 5(4), pages 339-360, December.
    3. repec:hur:ijarbs:v:7:y:2017:i:4:p:401-418 is not listed on IDEAS
    4. Cerchione, Roberto & Esposito, Emilio, 2016. "A systematic review of supply chain knowledge management research: State of the art and research opportunities," International Journal of Production Economics, Elsevier, vol. 182(C), pages 276-292.
    5. Chen, Kaui-Hwang & Wang, Chun-Hsien & Huang, Shi-Zheng & Shen, George C., 2016. "Service innovation and new product performance: The influence of market-linking capabilities and market turbulence," International Journal of Production Economics, Elsevier, vol. 172(C), pages 54-64.
    6. Ion Plumb & Andreea Zamfir, 2009. "Managing Service Quality within the Knowledge-Based Economy: Opportunities and Challenges," The AMFITEATRU ECONOMIC journal, Academy of Economic Studies - Bucharest, Romania, vol. 11(26), pages 373-382, June.
    7. Revista Economica 51, 2010. "Revista Economica," Revista Economica, Lucian Blaga University of Sibiu, Faculty of Economic Sciences, vol. 51(4), pages 1-319.
    8. Mihai DRAGHICI & Andreea Jenica PETCU (DRAGHICI), 2011. "Knowledge Transfer - The Key To Drive Innovation For Service Organizations Excellence," Journal of Knowledge Management, Economics and Information Technology, ScientificPapers.org, vol. 1(4), pages 1-2, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eee:eurman:v:26:y:2008:i:2:p:77-83. See general information about how to correct material in RePEc.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Dana Niculescu). General contact details of provider: http://www.elsevier.com/wps/find/journaldescription.cws_home/115/description#description .

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service hosted by the Research Division of the Federal Reserve Bank of St. Louis . RePEc uses bibliographic data supplied by the respective publishers.