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Guidance for successful healthcare transformation: A systematic review of change management practices and outcomes

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  • Bradley J Hastings

Abstract

The increasing pace of healthcare transformation places emphasis on how to enact it. However, there is a difference between healthcare commentators and policymakers regarding preferred change management practice; policy guidance is rooted in diagnostic practices, whereas commentators suggest that dialogic is a more appropriate practice for ensuring success. What is missing from this debate is evidence to inform whether commentators’ suggestions will increase the likelihood of successful transformation outcomes. This study presents a systematic review of change management practices and outcomes, identifying 10 papers that report on 292 cases of transformation. It finds broad support that dialogic increases the likelihood of successful transformation, providing supporting evidence for updating healthcare policy and practice. JEL Classification: I18

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  • Bradley J Hastings, 2025. "Guidance for successful healthcare transformation: A systematic review of change management practices and outcomes," Australian Journal of Management, Australian School of Business, vol. 50(3), pages 985-1005, August.
    • Handle: RePEc:sae:ausman:v:50:y:2025:i:3:p:985-1005
    DOI: 10.1177/03128962241307347
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    JEL classification:

    • I18 - Health, Education, and Welfare - - Health - - - Government Policy; Regulation; Public Health

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