IDEAS home Printed from https://ideas.repec.org/a/rnd/arimbr/v5y2013i1p37-57.html
   My bibliography  Save this article

Slow Infusion of Information Technology in Master Bank of Pakistan – A Case Study

Author

Listed:
  • Fareeha Khalil
  • Muhammad Farhan

Abstract

E-Banking is now a well know phenomenon in the industry and amongst the banking users in Pakistan. This paper addresses the issues encountered and lessons derived by largest Pakistani bank while developing its e-banking capabilities. The paper explores some burning issues hindering key decisions of shifting to e-banking, e-banking delivery channel choice, enticing customers, and managing e-channel conflict to be made by bank. The findings indicated that the obstacles related to e banking customer location, customer satisfaction and the Bank’s software’s and communication infrastructure capabilities are influential factors in motivating the decision for shifting to a high-tech bank. The bank's E-channel choice is influenced by competence of application and software technologies that the bank acquires and the nature of diffusion of information and communications among its stakeholders. Technological development in Banking practices and awareness in customers due to presence of foreign and domestic banks in Pakistani financial market influenced the Master Bank to switch over to complete automated banking system. The sophistication of ebanking services and the further rapid improvement appears to influence strategies to entice E-channel conflict issues. The paper concludes by suggesting the Bank to optimally utilize its resources by deploying efficient applications and software’s and third party alliances and partnerships required to offer customized technology enabled banking services and develop appropriate e-banking risk mitigation strategies that bring the bank into a win-win position.

Suggested Citation

  • Fareeha Khalil & Muhammad Farhan, 2013. "Slow Infusion of Information Technology in Master Bank of Pakistan – A Case Study," Information Management and Business Review, AMH International, vol. 5(1), pages 37-57.
    • Handle: RePEc:rnd:arimbr:v:5:y:2013:i:1:p:37-57
    DOI: 10.22610/imbr.v5i1.1026
    as

    Download full text from publisher

    File URL: https://ojs.amhinternational.com/index.php/imbr/article/view/1026/1026
    Download Restriction: no
    File URL: https://ojs.amhinternational.com/index.php/imbr/article/view/1026
    Download Restriction: no
    File URL: https://libkey.io/10.22610/imbr.v5i1.1026?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Joseph Farrell & Garth Saloner, 1985. "Standardization, Compatibility, and Innovation," RAND Journal of Economics, The RAND Corporation, vol. 16(1), pages 70-83, Spring.
    2. Wanda J. Orlikowski & Jack J. Baroudi, 1991. "Studying Information Technology in Organizations: Research Approaches and Assumptions," Information Systems Research, INFORMS, vol. 2(1), pages 1-28, March.
    3. Adel M. Aladwani, 2001. "IT Planning Effectiveness in a Developing Country," Journal of Global Information Technology Management, Taylor & Francis Journals, vol. 4(3), pages 51-65, July.
    4. Economides, Nicholas & Salop, Steven C, 1992. "Competition and Integration among Complements, and Network Market Structure," Journal of Industrial Economics, Wiley Blackwell, vol. 40(1), pages 105-123, March.
    5. Erik Brynjolfsson & Lorin M. Hitt, 2000. "Beyond Computation: Information Technology, Organizational Transformation and Business Performance," Journal of Economic Perspectives, American Economic Association, vol. 14(4), pages 23-48, Fall.
    6. Diniz, Eduardo, 1998. "Web banking in USA," RAE - Revista de Administração de Empresas, FGV-EAESP Escola de Administração de Empresas de São Paulo (Brazil), vol. 38(4), October.
    7. Chitu Okoli & Victor A. W. Mbarika, 2003. "A Framework for Assessing E-Commerce in Sub-Saharan Africa," Journal of Global Information Technology Management, Taylor & Francis Journals, vol. 6(3), pages 44-66, July.
    8. Katz, Michael L & Shapiro, Carl, 1985. "Network Externalities, Competition, and Compatibility," American Economic Review, American Economic Association, vol. 75(3), pages 424-440, June.
    9. Janice M. Burn & Karen D. Loch, 2001. "The Societal Impact of the World Wide Web: Key Challenges for the 21st Century," Information Resources Management Journal (IRMJ), IGI Global, vol. 14(4), pages 4-14, October.
    10. Al-Tawil, Khalid M., 2001. "The Internet in Saudi Arabia," Telecommunications Policy, Elsevier, vol. 25(8-9), pages 625-632, September.
    11. Gropp, Reint E. & Corvoisier, Sandrine, 2009. "Contestability, Technology and Banking," ZEW Discussion Papers 09-007, ZEW - Leibniz Centre for European Economic Research.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. van Wessel, R.M., 2008. "Realizing business benefits from company IT standardization : Case study research into the organizational value of IT standards, towards a company IT standardization management framework," Other publications TiSEM 4bdde091-4f3f-4be1-84aa-9, Tilburg University, School of Economics and Management.
    2. Sushanta K. Mallick & Shirley J. Ho, 2008. "On Network Competition And The Solow Paradox: Evidence From Us Banks," Manchester School, University of Manchester, vol. 76(s1), pages 37-57, September.
    3. Banerji, A. & Dutta, Bhaskar, 2009. "Local network externalities and market segmentation," International Journal of Industrial Organization, Elsevier, vol. 27(5), pages 605-614, September.
    4. Scott, Susan V. & Van Reenen, John & Zachariadis, Markos, 2017. "The long-term effect of digital innovation on bank performance: An empirical study of SWIFT adoption in financial services," Research Policy, Elsevier, vol. 46(5), pages 984-1004.
    5. Economides, Nicholas, 1996. "Network externalities, complementarities, and invitations to enter," European Journal of Political Economy, Elsevier, vol. 12(2), pages 211-233, September.
    6. Nicholas Economides, 1997. "The Economics of Networks," Brazilian Electronic Journal of Economics, Department of Economics, Universidade Federal de Pernambuco, vol. 1(0), December.
    7. Oz Shy, 2011. "A Short Survey of Network Economics," Review of Industrial Organization, Springer;The Industrial Organization Society, vol. 38(2), pages 119-149, March.
    8. Desruelle, Dominique & Gaudet, Gerard & Richelle, Yves, 1996. "Complementarity, coordination and compatibility: The role of fixed costs in the economics of systems," International Journal of Industrial Organization, Elsevier, vol. 14(6), pages 747-768, October.
    9. repec:ebl:ecbull:v:12:y:2004:i:1:p:1-9 is not listed on IDEAS
    10. A. Banerji & Bhaskar Dutta, 2004. "Networks, Network Externalities and Market Segmentation," Working papers 124, Centre for Development Economics, Delhi School of Economics.
    11. Alhaji Abubakar Aliyu & Rosmaini Bin HJ Tasmin, 2012. "The Impact of Information and Communication Technology on Banks‟ Performance and Customer Service Delivery in the Banking Industry," International Journal of Finance, Insurance and Risk Management, International Journal of Finance, Insurance and Risk Management, vol. 2(1), pages 1-80.
    12. Dennis W. Carlton & Robert H. Gertner, 2003. "Intellectual Property, Antitrust, and Strategic Behavior," NBER Chapters, in: Innovation Policy and the Economy, Volume 3, pages 29-60, National Bureau of Economic Research, Inc.
    13. Michael L. Katz & Carl Shapiro, 1994. "Systems Competition and Network Effects," Journal of Economic Perspectives, American Economic Association, vol. 8(2), pages 93-115, Spring.
    14. Laura Baraldi, 2004. "Esternalita' Di Rete: Una Rassegna," Working Papers 12_2004, D.E.S. (Department of Economic Studies), University of Naples "Parthenope", Italy.
    15. Arnut Paothong & G. Ladde, 2014. "Agent-based modeling simulation under local network externality," Journal of Economic Interaction and Coordination, Springer;Society for Economic Science with Heterogeneous Interacting Agents, vol. 9(1), pages 1-26, April.
    16. Ewald Scherm & Christian Maaß, 2006. "Zum Stellenwert der Netzwerkökonomik in der Strategie-/Marketingforschung —Eine Analyse empirischer Untersuchungen," Metrika: International Journal for Theoretical and Applied Statistics, Springer, vol. 17(1), pages 27-46, March.
    17. Frederick R. Warren-Boulton & Kenneth C. Baseman & Glenn A. Woroch, 1994. "The Economics of Intellectual Property Protection for Software: The Proper Role for Copyright," Industrial Organization 9411004, University Library of Munich, Germany.
    18. Greenstein, Shane, 2010. "Innovative Conduct in Computing and Internet Markets," Handbook of the Economics of Innovation, in: Bronwyn H. Hall & Nathan Rosenberg (ed.), Handbook of the Economics of Innovation, edition 1, volume 1, chapter 0, pages 477-537, Elsevier.
    19. María Fernanda Viecens, 2009. "Compatibility with Firm Dominance," Working Papers 2009-12, FEDEA.
    20. Antonio Estache & Marco Manacorda & Tommaso M. Valletti, 2002. "Telecommunications Reform, Access Regulation, and Internet Adoption in Latin America," Economía Journal, The Latin American and Caribbean Economic Association - LACEA, vol. 0(Spring 20), pages 153-218, January.
    21. Cecere, Grazia & Corrocher, Nicoletta & Battaglia, Riccardo David, 2015. "Innovation and competition in the smartphone industry: Is there a dominant design?," Telecommunications Policy, Elsevier, vol. 39(3), pages 162-175.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:rnd:arimbr:v:5:y:2013:i:1:p:37-57. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Muhammad Tayyab (email available below). General contact details of provider: https://ojs.amhinternational.com/index.php/imbr .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.