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Analysing the impact of a business intelligence system and new conceptualizations of system use

Author

Listed:
  • Rolando Gonzales

    (Tecnologías de Información e Investigación Operativa, Universidad ESAN, Lima, Peru)

  • Jonathan Wareham

    (Information Technology, ESADE Business School - Campus Sant Cugat, Sant Cugat del Valles, Spain)

Abstract

In this study, three models were empirically compared, the DeLone and McLean model, the Seddon model and the Modified Seddon model, by measuring the impact of a business intelligence system (BIS) in companies in Peru. After that, the mediators and dependent constructs were analysed to determine if they were behaving properly (a good level of variance explanation and significant relations with others constructs). The study used a sample of 104 users of the BIS, from companies in several important economic sectors, in a quasi-voluntary context and with six constructs: information quality, system quality, service quality, system dependence (system use), user satisfaction and perceived usefulness (individual impact). The Seddon model seems to show the best fit and explanation for the outcomes. After that, a review of the system use construct was realised, because of its limited variance explained and the few significant relations with other constructs, to improve its explanation power in future research.

Suggested Citation

  • Rolando Gonzales & Jonathan Wareham, 2019. "Analysing the impact of a business intelligence system and new conceptualizations of system use," Journal of Economics, Finance and Administrative Science, Universidad ESAN, vol. 24(48), pages 345-368.
    • Handle: RePEc:ris:joefas:0153
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    References listed on IDEAS

    as
    1. Arun Rai & Sandra S. Lang & Robert B. Welker, 2002. "Assessing the Validity of IS Success Models: An Empirical Test and Theoretical Analysis," Information Systems Research, INFORMS, vol. 13(1), pages 50-69, March.
    2. Bernhard Wieder & Maria-Luise Ossimitz & Peter Chamoni, 2012. "The Impact of Business Intelligence Tools on Performance: A User Satisfaction Paradox?," International Journal of Business and Economic Sciences Applied Research (IJBESAR), Democritus University of Thrace (DUTH), Kavala Campus, Greece, vol. 5(3), pages 7-32, December.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    DeLone and McLean model; Seddon model; System use construct; Impact of a business intelligence syste;
    All these keywords.

    JEL classification:

    • C38 - Mathematical and Quantitative Methods - - Multiple or Simultaneous Equation Models; Multiple Variables - - - Classification Methdos; Cluster Analysis; Principal Components; Factor Analysis
    • C39 - Mathematical and Quantitative Methods - - Multiple or Simultaneous Equation Models; Multiple Variables - - - Other
    • C45 - Mathematical and Quantitative Methods - - Econometric and Statistical Methods: Special Topics - - - Neural Networks and Related Topics
    • C88 - Mathematical and Quantitative Methods - - Data Collection and Data Estimation Methodology; Computer Programs - - - Other Computer Software
    • F63 - International Economics - - Economic Impacts of Globalization - - - Economic Development
    • F69 - International Economics - - Economic Impacts of Globalization - - - Other
    • L86 - Industrial Organization - - Industry Studies: Services - - - Information and Internet Services; Computer Software
    • O32 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Management of Technological Innovation and R&D
    • O33 - Economic Development, Innovation, Technological Change, and Growth - - Innovation; Research and Development; Technological Change; Intellectual Property Rights - - - Technological Change: Choices and Consequences; Diffusion Processes

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