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How level 5 leadership escalates organizational citizenship behaviour in telecom sector of Pakistan? Exploring mediatory role of organizational dissent

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  • Rafia Sarfraz
  • Kashif Rathore
  • Kashif Ali
  • Mukaram Ali Khan
  • Syed Sohaib Zubair

Abstract

Role of leadership in managing organizational behaviour of employees is of key essence. However, at times unconventional behaviour of employees can pose a challenge for the leaders, which in this case is organizational dissent. This study has examined the relationship between level 5 leadership and organizational citizenship behaviour (individual level-OCB-I) in presence of organizational dissent at employing a quantitative approach and a survey design. All managerial cadre employees of telecommunication sector were chosen as a population of the study. Data from 450 respondents from all four telecom companies was analysed using PLS-SEM. The findings of the study revealed that there is direct significant relationship between level 5 leadership and OCB-I of employees i.e., L5L~ OCB-I. Furthermore, the results showed an indirect relationship between level 5 leadership and OCB-I of employees through organizational dissent i.e., L5L~OD~OCB-I is significant. Telecom is a rapidly growing sector that plays a significant role in the economic growth of Pakistan. The study shows that OCB-I in telecom sector of Pakistan can be leveraged through level 5 leadership.

Suggested Citation

  • Rafia Sarfraz & Kashif Rathore & Kashif Ali & Mukaram Ali Khan & Syed Sohaib Zubair, 2022. "How level 5 leadership escalates organizational citizenship behaviour in telecom sector of Pakistan? Exploring mediatory role of organizational dissent," PLOS ONE, Public Library of Science, vol. 17(10), pages 1-18, October.
    • Handle: RePEc:plo:pone00:0276622
    DOI: 10.1371/journal.pone.0276622
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    References listed on IDEAS

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