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Effect of organizational citizenship behavior on family-centered care: Mediating role of multiple commitment

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  • Mustafa Mahooti
  • Parvaneh Vasli
  • Esmail Asadi

Abstract

Family-centered care is one the most important indicators of high-quality care. The organizational citizenship behavior and commitment can enhance the quality of healthcare. This study aimed to investigate the effect of the organizational citizenship behavior on family-centered care considering the mediating role of multiple commitment. This descriptive study was conducted on 237 nurses working in pediatric and infant units of hospitals in Tehran city, Iran. The subjects were selected using the convenience sampling method. Data collection was performed using the Organizational Citizenship Behavior Scale, Perceived Family-Centered Care Staff Questionnaire, Affective Commitment Scale, and Commitment to the Supervisor Scale. The SPSS v.22 and SEM-PLS v.2 software were used for data analysis. Results were extracted in the form of a standard model and fitted for indices pertaining to the measurement and structural models. Accordingly, the organizational citizenship behavior had a direct effect on family-centered care (β = 0.19, t = 2.39). Moreover, multiple commitment including commitment to the leader and commitment to the organization had indirect weak and moderate effects on the relationship between the organizational citizenship behavior and family-centered care, respectively. An inverse association was reported between commitment to the leader and family-centered care. Furthermore, the organizational citizenship behavior predicted family-centered care by 70% considering the mediating role of multiple commitment. Therefore, family-centered care as an indicator of high-quality care can be improved through enhancing the organizational citizenship behavior and organizational commitment among Iranian nurses working in pediatric wards.

Suggested Citation

  • Mustafa Mahooti & Parvaneh Vasli & Esmail Asadi, 2018. "Effect of organizational citizenship behavior on family-centered care: Mediating role of multiple commitment," PLOS ONE, Public Library of Science, vol. 13(9), pages 1-18, September.
    • Handle: RePEc:plo:pone00:0204747
    DOI: 10.1371/journal.pone.0204747
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    References listed on IDEAS

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    1. Dhar, Rajib Lochan, 2015. "Service quality and the training of employees: The mediating role of organizational commitment," Tourism Management, Elsevier, vol. 46(C), pages 419-430.
    2. Abbas Karami & Jamileh Farokhzadian & Golnaz Foroughameri, 2017. "Nurses’ professional competency and organizational commitment: Is it important for human resource management?," PLOS ONE, Public Library of Science, vol. 12(11), pages 1-15, November.
    3. Yau-De Wang & Wen-Chuan Sung, 2016. "Predictors of Organizational Citizenship Behavior: Ethical Leadership and Workplace Jealousy," Journal of Business Ethics, Springer, vol. 135(1), pages 117-128, April.
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    1. Wei Hsu & Yen-Chi Chao & Chih-Hao Yang, 2023. "Factors influencing home care workers’ loyalty in long-term nursing services," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-13, December.

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