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Police culture, tourists and destinations: A study of Uttarakhand, India

Author

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  • Tyagi, Akansha
  • Dhar, Rajib Lochan
  • Sharma, Jyoti

Abstract

The present study examines the quality of service provided by police officials at tourist sites in the Uttarakhand region, India and its impact on the level of tourists' confidence in the police. The study also investigates the role that police culture plays in determining quality of service and the effect of leader behavior in moderating the relationship between them. A survey method was used for data collection from the police officials and the onsite tourists. Data analysis was carried out using CFA and an SPSS macro named PROCESS. Results showed that police organizational culture has a direct influence on tourists' confidence in the police and police service quality partially mediates the relationship between the two; also leader behavior positively moderates between police culture and service quality. This study adds to the literature on tourists' confidence in the policing of tourist sites, police culture, leader behavior, and police service quality.

Suggested Citation

  • Tyagi, Akansha & Dhar, Rajib Lochan & Sharma, Jyoti, 2016. "Police culture, tourists and destinations: A study of Uttarakhand, India," Tourism Management, Elsevier, vol. 52(C), pages 563-573.
    • Handle: RePEc:eee:touman:v:52:y:2016:i:c:p:563-573
    DOI: 10.1016/j.tourman.2015.08.008
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    References listed on IDEAS

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    Cited by:

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    2. Dhar, Rajib Lochan, 2016. "Ethical leadership and its impact on service innovative behavior: The role of LMX and job autonomy," Tourism Management, Elsevier, vol. 57(C), pages 139-148.
    3. Mittal, Swati & Dhar, Rajib Lochan, 2016. "Effect of green transformational leadership on green creativity: A study of tourist hotels," Tourism Management, Elsevier, vol. 57(C), pages 118-127.

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