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Evaluation of Corporate Social Responsibility Performance in Air Transport Enterprise

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  • Dimitrios J. Dimitriou

Abstract

The key objective of this paper is to present the dimensions and the characteristics of an airport enterprise management engagement in Corporate Social Responsibility (CSR). By analyzing different strategies and plans towards CSR, applied in a sample of 15 European airports, the comprehensiveness is defined, providing the assessment framework of the airports CSR effectiveness and efficiency. Conventional wisdom is to provide a CSR assessment framework applied on airport industry. The methodology based on the competitive analysis framework, driven by benchmarking analysis applied to a group of European airports engaged in different CSR strategies. Defining the key actions of the airports CSR strategy, an assessment framework to review how this strategy meets social goals is developed. The airport strategy is reviewed considering the aviation business characteristics such as, traffic and regional GDP. Based on data collected from 15 busy European airports, the comprehensiveness of CSR strategy for this business sector considering stakeholders’ theory is investigated. The outputs provide key messages to decision makers, managers, and stakeholders towards CSR comprehensiveness of the airport operators.

Suggested Citation

  • Dimitrios J. Dimitriou, 2020. "Evaluation of Corporate Social Responsibility Performance in Air Transport Enterprise," Journal of Public Administration and Governance, Macrothink Institute, vol. 10(2), pages 261278-2612, December.
    • Handle: RePEc:mth:jpag88:v:10:y:2020:i:2:p:261-278
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    References listed on IDEAS

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    Cited by:

    1. Liang Lv & Lidong Fan & Bin Meng & Mohammad Zoynul Abedin & Haoyue Feng, 2023. "A Combined Evaluation Method of Corporate Social Responsibility Based on the Difference and Similarity: A Case Study of Transportation Industry in China," Sustainability, MDPI, vol. 15(6), pages 1-25, March.
    2. Fahad Alam & Qing Yang & Yapa Mahinda Bandara & Nisar Ahmad & Option Takunda Chiwaridzo, 2024. "The nexus between corporate social responsibility of airports and passenger satisfaction: A cross‐country study," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 31(3), pages 2454-2473, May.
    3. Dimitrios Dimitriou & Maria Sartzetaki, 2022. "Performance assessment modeling for managing transport enterprises based on modified fuzzy TOPSIS analysis," Operational Research, Springer, vol. 22(5), pages 6037-6053, November.

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    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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