IDEAS home Printed from https://ideas.repec.org/a/kap/transp/v42y2015i1p101-122.html

Lost in transit? Unfamiliar public transport travel explored using a journey planner web survey

Author

Listed:
  • Lorelei Schmitt

  • Graham Currie
  • Alexa Delbosc

Abstract

Attracting and retaining public transport users is fundamental to a number of land use and transport policy objectives which seek to reduce single-occupant vehicle travel. Understanding the psychological processes underlying unfamiliar public transport use may assist in achieving this aim. This paper explores unfamiliar transit travel using a survey conducted through an online travel planning website in Melbourne, Australia. The survey obtained ‘before and after’ travel data and explored the circumstances of unfamiliar travel, travel experiences, and the impact of these experiences on attitudes and behavior. A total of 3,537 ‘before’ responses and 658 eligible ‘after’ surveys were obtained including 152 unfamiliar transit journeys. Compared with familiar travel, unfamiliar travel was more commonly associated with: life events, less time living in Melbourne, travel companionship, visiting new locations, and non-work-related trip purposes. Unfamiliar travel experiences were rated more negatively for ‘navigation’ and ‘emotional state (level of anxiety)’ and more positively for ‘expected versus actual travel time’ and ‘level of comfort’. Analysis of travel attribute ratings and intention to re-patronize services indicated that there was a significant relationship between positive trip experiences and intention to re-patronize services for all users, and particularly for unfamiliar travelers. These results suggest that unfamiliar public travel experiences are quite different to familiar travel and are important to optimize to encourage re-patronization and help grow public transport markets. Copyright Springer Science+Business Media New York 2015

Suggested Citation

  • Lorelei Schmitt & Graham Currie & Alexa Delbosc, 2015. "Lost in transit? Unfamiliar public transport travel explored using a journey planner web survey," Transportation, Springer, vol. 42(1), pages 101-122, January.
    • Handle: RePEc:kap:transp:v:42:y:2015:i:1:p:101-122
    DOI: 10.1007/s11116-014-9529-2
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1007/s11116-014-9529-2
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1007/s11116-014-9529-2?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to

    for a different version of it.

    References listed on IDEAS

    as
    1. Engel, Christoph & Beckenkamp, Martin & Glöckner, Andreas & Irlenbusch, Bernd & Hennig-Schmidt, Heike & Kube, Sebastian & Kurschilgen, Michael & Morell, Alexander & Nicklisch, Andreas & Normann, Hans-, 2014. "First impressions are more important than early intervention: Qualifying broken windows theory in the lab," International Review of Law and Economics, Elsevier, vol. 37(C), pages 126-136.
    2. Lyons, Glenn & Jain, Juliet & Holley, David, 2007. "The use of travel time by rail passengers in Great Britain," Transportation Research Part A: Policy and Practice, Elsevier, vol. 41(1), pages 107-120, January.
    3. Eldad Davidov, 2007. "Explaining Habits in a New Context the Case of Travel-Mode Choice," Rationality and Society, , vol. 19(3), pages 315-334, August.
    4. Mackett, Roger L. & Edwards, Marion, 1998. "The impact of new urban public transport systems: will the expectations be met?," Transportation Research Part A: Policy and Practice, Elsevier, vol. 32(4), pages 231-245, May.
    5. van Exel, N. Job A. & Rietveld, Piet, 2001. "Public transport strikes and traveller behaviour," Transport Policy, Elsevier, vol. 8(4), pages 237-246, October.
    6. Schmitt, Lorelei & Currie, Graham & Delbosc, Alexa, 2013. "Measuring the impact of unfamiliar transit travel using a university access survey," Transport Policy, Elsevier, vol. 30(C), pages 301-307.
    7. Van Exel, N.J.A. & Rietveld, P., 2009. "Could you also have made this trip by another mode? An investigation of perceived travel possibilities of car and train travellers on the main travel corridors to the city of Amsterdam, The Netherland," Transportation Research Part A: Policy and Practice, Elsevier, vol. 43(4), pages 374-385, May.
    8. Ajzen, Icek, 1991. "The theory of planned behavior," Organizational Behavior and Human Decision Processes, Elsevier, vol. 50(2), pages 179-211, December.
    9. Lai, Wen-Tai & Chen, Ching-Fu, 2011. "Behavioral intentions of public transit passengers--The roles of service quality, perceived value, satisfaction and involvement," Transport Policy, Elsevier, vol. 18(2), pages 318-325, March.
    10. Philippe Rochefort, 1981. "Psychosociological Techniques for Mass Transit Development: A French Experience," Interfaces, INFORMS, vol. 11(1), pages 75-77, February.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Lorelei Schmitt & Alexa Delbosc & Graham Currie, 2019. "Learning to use transit services: adapting to unfamiliar transit travel," Transportation, Springer, vol. 46(3), pages 1033-1049, June.
    2. Li, Lisa & Shalaby, Amer, 2024. "Navigating the transit network: Understanding riders’ information seeking behavior using trip planning data," Transportation Research Part A: Policy and Practice, Elsevier, vol. 185(C).
    3. Ortega, Alejandro & Vassallo, José Manuel & Pérez, Juan Ignacio, 2021. "Modelling some equality and social welfare impacts of road tolling under conditions of traffic uncertainty," Research in Transportation Economics, Elsevier, vol. 88(C).
    4. Satranarakun, Atipon & Kraiwanit, Tanpat, 2022. "Factors Affecting Travel in the Bangkok Metropolitan Region," Asian Journal of Applied Economics, Kasetsart University, Center for Applied Economics Research, vol. 29(2).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Ingvardson, Jesper Bláfoss & Nielsen, Otto Anker, 2019. "The relationship between norms, satisfaction and public transport use: A comparison across six European cities using structural equation modelling," Transportation Research Part A: Policy and Practice, Elsevier, vol. 126(C), pages 37-57.
    2. De Vos, Jonas & Witlox, Frank, 2017. "Travel satisfaction revisited. On the pivotal role of travel satisfaction in conceptualising a travel behaviour process," Transportation Research Part A: Policy and Practice, Elsevier, vol. 106(C), pages 364-373.
    3. Harvey, Joan & Thorpe, Neil & Caygill, Matthew & Namdeo, Anil, 2014. "Public attitudes to and perceptions of high speed rail in the UK," Transport Policy, Elsevier, vol. 36(C), pages 70-78.
    4. Kamruzzaman, Md. & Baker, Douglas & Washington, Simon & Turrell, Gavin, 2013. "Residential dissonance and mode choice," Journal of Transport Geography, Elsevier, vol. 33(C), pages 12-28.
    5. Jonas De Vos & E. Owen D. Waygood & Laurence Letarte & Mengqiu Cao, 2022. "Do frequent satisfying trips by public transport impact its intended use in later life?," Transportation, Springer, vol. 49(4), pages 1245-1263, August.
    6. Hamid Mahmood Gelaidan & Abdullah Al-Swidi & Muhammad Haroon Hafeez, 2023. "Studying the Joint Effects of Perceived Service Quality, Perceived Benefits, and Environmental Concerns in Sustainable Travel Behavior: Extending the TPB," Sustainability, MDPI, vol. 15(14), pages 1-22, July.
    7. Nazmul Arefin Khan & Muhammad Ahsanul Habib, 2018. "Evaluation of Preferences for Alternative Transportation Services and Loyalty towards Active Transportation during a Major Transportation Infrastructure Disruption," Sustainability, MDPI, vol. 10(6), pages 1-14, June.
    8. Xuemei Fu & Zhicai Juan, 2017. "Understanding public transit use behavior: integration of the theory of planned behavior and the customer satisfaction theory," Transportation, Springer, vol. 44(5), pages 1021-1042, September.
    9. Pronello, Cristina & Camusso, Cristian, 2011. "Travellers’ profiles definition using statistical multivariate analysis of attitudinal variables," Journal of Transport Geography, Elsevier, vol. 19(6), pages 1294-1308.
    10. Shahid Nawaz & Yun Jiang & Muhammad Zahid Nawaz & Syeda Farzana Manzoor & Ruixue Zhang, 2021. "Mindful Consumption, Ego-Involvement, and Social Norms Impact on Buying SHC: Role of Platform Trust and Impulsive Buying Tendency," SAGE Open, , vol. 11(4), pages 21582440211, November.
    11. Jie Li & Peng Mao & Hui Liu & Jiawei Wei & Hongyang Li & Jingfeng Yuan, 2020. "Key Factors Influencing Low-Carbon Behaviors of Staff in Star-Rated Hotels—An Empirical Study of Eastern China," IJERPH, MDPI, vol. 17(21), pages 1-26, November.
    12. Cohen-Blankshtain, Galit, 2021. "On another track: Differing views of experts and politicians on rail investments in peripheral localities," Journal of Transport Geography, Elsevier, vol. 95(C).
    13. Julsrud, Dr. Tom Erik & Krogstad, Dr. Julie Runde, 2020. "Is there enough trust for the smart city? exploring acceptance for use of mobile phone data in oslo and tallinn," Technological Forecasting and Social Change, Elsevier, vol. 161(C).
    14. Sendy Farag & Glenn Lyons, 2010. "Explaining public transport information use when a car is available: attitude theory empirically investigated," Transportation, Springer, vol. 37(6), pages 897-913, November.
    15. Elena Higueras-Castillo & Sebastian Molinillo & J. Andres Coca-Stefaniak & Francisco Liébana-Cabanillas, 2019. "Perceived Value and Customer Adoption of Electric and Hybrid Vehicles," Sustainability, MDPI, vol. 11(18), pages 1-15, September.
    16. Chen, Ching-Fu & Lee, Chia-Han, 2023. "Investigating shared e-scooter users’ customer value co-creation behaviors and their antecedents: Perceived service quality and perceived value," Transport Policy, Elsevier, vol. 136(C), pages 147-154.
    17. Nguyen-Phuoc, Duy Quy & Su, Diep Ngoc & Nguyen, Minh Hieu & Vo, Nguyen S. & Oviedo-Trespalacios, Oscar, 2022. "Factors influencing intention to use on-demand shared ride-hailing services in Vietnam: risk, cost or sustainability?," Journal of Transport Geography, Elsevier, vol. 99(C).
    18. Manca, Francesco & Sivakumar, Aruna & Polak, John W., 2022. "Capturing the effect of multiple social influence sources on the adoption of new transport technologies and services," Journal of choice modelling, Elsevier, vol. 42(C).
    19. Sam, Enoch F. & Brijs, Kris & Daniels, Stijn & Brijs, Tom & Wets, Geert, 2020. "Testing the convergent- and predictive validity of a multi-dimensional belief-based scale for attitude towards personal safety on public bus/minibus for long-distance trips in Ghana: A SEM analysis," Transport Policy, Elsevier, vol. 85(C), pages 67-79.
    20. Susilo, Yusak O. & Cats, Oded, 2014. "Exploring key determinants of travel satisfaction for multi-modal trips by different traveler groups," Transportation Research Part A: Policy and Practice, Elsevier, vol. 67(C), pages 366-380.

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:kap:transp:v:42:y:2015:i:1:p:101-122. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.