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What drives trust in the financial sector supervisor? New empirical evidence for the Netherlands

Author

Listed:
  • Carin Cruijsen

    (De Nederlandsche Bank)

  • Maurice Doll

    (De Nederlandsche Bank)

  • Jakob Haan

    (University of Groningen
    CESifo)

Abstract

Using a survey among more than 2000 consumers in the Netherlands, we examine the drivers of trust in De Nederlandsche Bank (DNB). Our results suggest that consumers’ knowledge about supervision is positively associated with their trust in DNB. Assessing the fitness and propriety of top managers of financial institutions and supervising financial institutions enlarge trust in DNB. The same holds for the execution of the deposit guarantee system. Finally, we find that communicating about supervisory activities also increases trust.

Suggested Citation

  • Carin Cruijsen & Maurice Doll & Jakob Haan, 2025. "What drives trust in the financial sector supervisor? New empirical evidence for the Netherlands," Empirica, Springer;Austrian Institute for Economic Research;Austrian Economic Association, vol. 52(1), pages 173-195, February.
    • Handle: RePEc:kap:empiri:v:52:y:2025:i:1:d:10.1007_s10663-024-09627-x
    DOI: 10.1007/s10663-024-09627-x
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    1. Carin van der Cruijsen & Jakob de Haan, 2025. "Payment literacy pays off: higher trust and financial inclusion," Working Papers 831, DNB.

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    More about this item

    Keywords

    Trust; Financial sector supervisor; Financial literacy; Communication;
    All these keywords.

    JEL classification:

    • D12 - Microeconomics - - Household Behavior - - - Consumer Economics: Empirical Analysis
    • D84 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Expectations; Speculations
    • E58 - Macroeconomics and Monetary Economics - - Monetary Policy, Central Banking, and the Supply of Money and Credit - - - Central Banks and Their Policies
    • G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages

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