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Payment literacy pays off: higher trust and financial inclusion

Author

Listed:
  • Carin van der Cruijsen
  • Jakob de Haan

Abstract

This paper proposes a payment literacy index, developed using a comprehensive consumer survey in the Netherlands to assess knowledge of both traditional and new payment methods, as well as fraud in the payment system. The index suggests that there is considerable room for improvement in payment literacy. Payment literacy is influenced by a number of personal characteristics, the information sources used, experiences with fraud, and the desire to be well informed about payments. Our findings suggest a positive relationship between payment literacy and trust in the payment system and banks, as well as the likelihood of individuals adopting new payment methods and making payments independently.

Suggested Citation

  • Carin van der Cruijsen & Jakob de Haan, 2025. "Payment literacy pays off: higher trust and financial inclusion," Working Papers 831, DNB.
    • Handle: RePEc:dnb:dnbwpp:831
    as

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    File URL: https://www.dnb.nl/media/2xkjw2cd/working_paper_no-831.pdf
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    References listed on IDEAS

    as
    1. Carin van der Cruijsen & Jakob de Haan & Ria Roerink, 2023. "Trust in financial institutions: A survey," Journal of Economic Surveys, Wiley Blackwell, vol. 37(4), pages 1214-1254, September.
    2. Michiel Bijlsma & Carin Cruijsen & Jester Koldijk, 2022. "Determinants of Trust in Banks’ Payment Services During COVID: An Exploration Using Daily Data," De Economist, Springer, vol. 170(2), pages 231-256, May.
    3. Andrzej Cwynar & Beata Świecka & Kamil Filipek & Robert Porzak, 2022. "Consumers' knowledge of cashless payments: Development, validation, and usability of a measurement scale," Journal of Consumer Affairs, Wiley Blackwell, vol. 56(2), pages 640-665, June.
    4. Oz Shy, 2023. "Cash Is Alive: How Economists Explain Holding and Use of Cash," Journal of Economic Literature, American Economic Association, vol. 61(4), pages 1465-1520, December.
    5. Maarten C.J. van Rooij & Annamaria Lusardi & Rob J.M. Alessie, 2012. "Financial Literacy, Retirement Planning and Household Wealth," Economic Journal, Royal Economic Society, vol. 122(560), pages 449-478, May.
    6. repec:ecj:econjl:v:122:y:2012:i::p:449-478 is not listed on IDEAS
    7. Annamaria Lusardi & Olivia S. Mitchell, 2023. "The Importance of Financial Literacy: Opening a New Field," Journal of Economic Perspectives, American Economic Association, vol. 37(4), pages 137-154, Fall.
    8. Landerretche, Oscar M. & Martínez, Claudia, 2013. "Voluntary savings, financial behavior, and pension finance literacy: evidence from Chile," Journal of Pension Economics and Finance, Cambridge University Press, vol. 12(3), pages 251-297, July.
    9. Carin van der Cruijsen & Jakob de Haan & Ria Roerink, 2021. "Financial knowledge and trust in financial institutions," Journal of Consumer Affairs, Wiley Blackwell, vol. 55(2), pages 680-714, June.
    10. Federica Teppa & Corrie Vis, 2012. "The CentERpanel and the DNB Household Survey: Methodological Aspects," DNB Occasional Studies 1004, Netherlands Central Bank, Research Department.
    11. Maria Demertzis & Annamaria Lusardi & Marta Domínguez-Jiménez, 2020. "The financial fragility of European households in the time of COVID-19," Bruegel Policy Contributions 37489, Bruegel.
    12. Carin Cruijsen & Maurice Doll & Jakob Haan, 2025. "What drives trust in the financial sector supervisor? New empirical evidence for the Netherlands," Empirica, Springer;Austrian Institute for Economic Research;Austrian Economic Association, vol. 52(1), pages 173-195, February.
    13. Azra Zaimovic & Anes Torlakovic & Almira Arnaut-Berilo & Tarik Zaimovic & Lejla Dedovic & Minela Nuhic Meskovic, 2023. "Mapping Financial Literacy: A Systematic Literature Review of Determinants and Recent Trends," Sustainability, MDPI, vol. 15(12), pages 1-30, June.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    payment literacy; payments; financial inclusion; financial literacy; trust;
    All these keywords.

    JEL classification:

    • D12 - Microeconomics - - Household Behavior - - - Consumer Economics: Empirical Analysis
    • D83 - Microeconomics - - Information, Knowledge, and Uncertainty - - - Search; Learning; Information and Knowledge; Communication; Belief; Unawareness
    • G50 - Financial Economics - - Household Finance - - - General
    • J16 - Labor and Demographic Economics - - Demographic Economics - - - Economics of Gender; Non-labor Discrimination
    • J33 - Labor and Demographic Economics - - Wages, Compensation, and Labor Costs - - - Compensation Packages; Payment Methods

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