IDEAS home Printed from https://ideas.repec.org/a/ist/ibsibr/v52y2023i1p67-85.html
   My bibliography  Save this article

Retaining Employees through Organizational Social Climate, Sense of Belonging and Workplace Friendship: A Research in the Financial Sector

Author

Listed:
  • Elif Bilginoğlu
  • Uğur Yozgat

    (Nişantaşı Üniversitesi)

Abstract

This paper examined the impact of organizational social climate on employees’ sense of belonging, its impact on employees’ intention to leave as well as the moderating effect of workplace friendships on this relationship. Using a convenient sampling method on financial sector employees working in Istanbul, Turkey, a survey was conducted. A total of 403 employees were surveyed. The findings of this study revealed that organizational social climate is positively associated with sense of belonging, while organizational social climate, sense of belonging and workplace friendship are negatively associated with intention to leave the organization. According to the findings, the workplace friendship moderates the relationship between sense of belonging and intention to leave. This paper demonstrated that social interactions in the workplace play a vitally important role in employees’ intentions to leave the organization. This contributes to conceptual understanding of the job embeddedness theory, which suggests that the relationships are one of the key factors that keep individuals in organizations. This paper highlighted the potential for employee turnover to directly / indirectly arise from the employees’ sense of belonging, social climate and workplace friendships acquired in the organization.

Suggested Citation

  • Elif Bilginoğlu & Uğur Yozgat, 2023. "Retaining Employees through Organizational Social Climate, Sense of Belonging and Workplace Friendship: A Research in the Financial Sector," Istanbul Business Research, Istanbul University Business School, vol. 52(1), pages 67-85, April.
    • Handle: RePEc:ist:ibsibr:v:52:y:2023:i:1:p:67-85
    DOI: 10.26650/ibr.2023.52.806695
    as

    Download full text from publisher

    File URL: https://cdn.istanbul.edu.tr/file/JTA6CLJ8T5/A5DF6B540812494B8EA961F552A2D9ED
    Download Restriction: no
    File URL: https://iupress.istanbul.edu.tr/en/journal/ibr/article/retaining-employees-through-organizational-social-climate-sense-of-belonging-and-workplace-friendship-a-research-in-the-financial-sector
    Download Restriction: no
    File URL: https://libkey.io/10.26650/ibr.2023.52.806695?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Mao, Hsiao-Yen & Hsieh, An-Tien & Chen, Chien-Yu, 2012. "The relationship between workplace friendship and perceived job significance," Journal of Management & Organization, Cambridge University Press, vol. 18(2), pages 247-262, March.
    2. Richard P. Bagozzi, 1983. "A Holistic Methodology for Modeling Consumer Response to Innovation," Operations Research, INFORMS, vol. 31(1), pages 128-176, February.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Sharifah Rahama Amirul & Khairul Hanim Pazim & Sharifah Milda Amirul & Rasid Mail & Jakaria Dasan, 2022. "Developing and validating the qualitative labour productivity measurement in service industry," Quality & Quantity: International Journal of Methodology, Springer, vol. 56(4), pages 2853-2874, August.
    2. Tajdini, Saeed, 2021. "The effects of the subjective-experiential knowledge gap on consumers’ information search behavior and perceptions of consumption risk," Journal of Business Research, Elsevier, vol. 135(C), pages 66-77.
    3. Çınar, Esra & Basım, H. Nejat, 2022. "Who desires to stay? The role of relational job crafting on the intention to stay with the mediating role of workplace friendship," Journal of East European Management Studies, Nomos Verlagsgesellschaft mbH & Co. KG, vol. 27(4), pages 583-611.
    4. Morwitz, Vicki G. & Steckel, Joel H. & Gupta, Alok, 2007. "When do purchase intentions predict sales?," International Journal of Forecasting, Elsevier, vol. 23(3), pages 347-364.
    5. Erik Monsen & R. Wayne Boss, 2009. "The Impact of Strategic Entrepreneurship inside the Organization: Examining Job Stress and Employee Retention," Entrepreneurship Theory and Practice, , vol. 33(1), pages 71-104, January.
    6. Jonathan W. Palmer, 2002. "Web Site Usability, Design, and Performance Metrics," Information Systems Research, INFORMS, vol. 13(2), pages 151-167, June.
    7. Ganlin Pu & Md. Qamruzzaman & Ahmed Muneeb Mehta & Farah Naz Naqvi & Salma Karim, 2021. "Innovative Finance, Technological Adaptation and SMEs Sustainability: The Mediating Role of Government Support during COVID-19 Pandemic," Sustainability, MDPI, vol. 13(16), pages 1-27, August.
    8. Piotr Tarka, 2018. "An overview of structural equation modeling: its beginnings, historical development, usefulness and controversies in the social sciences," Quality & Quantity: International Journal of Methodology, Springer, vol. 52(1), pages 313-354, January.
    9. Yuan-Shuh Lii & Monle Lee, 2012. "Doing Right Leads to Doing Well: When the Type of CSR and Reputation Interact to Affect Consumer Evaluations of the Firm," Journal of Business Ethics, Springer, vol. 105(1), pages 69-81, January.
    10. Haihong Wang & Hongxia Sha & Yi Wang & Lijie Cheng & Qifan Yu & Deyun Jia & Liuting Lu, 2023. "How Does Friendship Motivate Frontline Employees to Exhibit Brand Ambassador Behavior: The Important Role of Well-Being and Helping Behavior," Sustainability, MDPI, vol. 15(8), pages 1-15, April.
    11. Shi, Xiaoxiao & Evans, Richard & Shan, Wei, 2022. "Solver engagement in online crowdsourcing communities: The roles of perceived interactivity, relationship quality and psychological ownership," Technological Forecasting and Social Change, Elsevier, vol. 175(C).
    12. Vanchai Ariyabuddhiphongs & Charoon Boonsanong, 2019. "Workplace Friendship, Trust in the Leader and Turnover Intention: The Mediating Effects of Work Engagement," International Journal of Human Resource Studies, Macrothink Institute, vol. 9(4), pages 184-204, December.
    13. Ding-Hua Lin & Yun Chen Yu & Chi-Hsin Wu, 2023. "The Relationship between Social Capital and Sales Agents’ Performance," Journal of Business Administration Research, Journal of Business Administration Research, Sciedu Press, vol. 12(1), pages 1-24, April.
    14. Kamal, Muhammad Mustafa & Mamat, Rosnida & Mangla, Sachin Kumar & Kumar, Patanjal & Despoudi, Stella & Dora, Manoj & Tjahjono, Benny, 2022. "Immediate return in circular economy: Business to consumer product return information sharing framework to support sustainable manufacturing in small and medium enterprises," Journal of Business Research, Elsevier, vol. 151(C), pages 379-396.
    15. Matthew Walker & Aubrey Kent, 2013. "The Roles of Credibility and Social Consciousness in the Corporate Philanthropy-Consumer Behavior Relationship," Journal of Business Ethics, Springer, vol. 116(2), pages 341-353, August.
    16. Jung, Jin Ho & Yoo, Jaewon, 2019. "The effects of deviant customer-oriented behaviors on service friendship: The moderating role of co-production," Journal of Retailing and Consumer Services, Elsevier, vol. 48(C), pages 60-69.
    17. Victoria Masi Haruna, 2014. "A New Model of Green Purchase Intention and its Derivatives: Confirmatory Factor Analysis Validation of Constructs," Information Management and Business Review, AMH International, vol. 6(5), pages 261-268.
    18. repec:ehu:biltok:5729 is not listed on IDEAS
    19. Kim, Wonyoung & Jun, Ho Mun & Walker, Matthew & Drane, Dan, 2015. "Evaluating the perceived social impacts of hosting large-scale sport tourism events: Scale development and validation," Tourism Management, Elsevier, vol. 48(C), pages 21-32.
    20. Tsai, Juin-Ming & Hung, Shiu-Wan & Yang, Ting-Ting, 2020. "In pursuit of goodwill? The cross-level effects of social enterprise consumer behaviours," Journal of Business Research, Elsevier, vol. 109(C), pages 350-361.
    21. Agozie, Divine Q. & Afful-Dadzie, Anthony & Gyamfi, Bright Akwasi & Bekun, Festus Victor, 2023. "Does psychological empowerment improve renewable energy technology acceptance and recommendation? Evidence from 17 rural communities," Renewable Energy, Elsevier, vol. 219(P1).

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ist:ibsibr:v:52:y:2023:i:1:p:67-85. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Istanbul University Press Operational Team (Ertuğrul YAŞAR) (email available below). General contact details of provider: https://edirc.repec.org/data/isisttr.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.