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The Pursuit of Information Sharing: Expressing Task Conflicts as Debates vs. Disagreements Increases Perceived Receptivity to Dissenting Opinions in Groups

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  • Ming-Hong Tsai

    (School of Social Sciences, Singapore Management University, Singapore 178903)

  • Corinne Bendersky

    (UCLA Anderson School of Management, Los Angeles, California 90095)

Abstract

Group members often over-weigh shared information and under-value unique information during discussions to the detriment of decision quality. Fortunately, perceiving other group members as receptive to dissenting opinions may enhance information sharing. We distinguish between two ways of expressing opinion-differences about tasks—debates and disagreements—that we predict are perceived by others as conveying varying degrees of receptivity to dissenting opinions. In four studies with mixed methods and a causal chain design, we manipulate and measure group members’ (the “senders”) expressions of debates and disagreements, others’ (the “receivers”) perceptions of the senders’ receptivity to dissenting opinions, and receivers’ information sharing intentions and behavior. We demonstrate that task conflicts that are expressed as debates rather than as disagreements are associated with greater information sharing because receivers perceive senders to be more receptive to dissenting opinions. We, thus, offer a novel approach to increasing information utilization during group decision making and help resolve the paradoxical effects of opinion differences on group performance.

Suggested Citation

  • Ming-Hong Tsai & Corinne Bendersky, 2016. "The Pursuit of Information Sharing: Expressing Task Conflicts as Debates vs. Disagreements Increases Perceived Receptivity to Dissenting Opinions in Groups," Organization Science, INFORMS, vol. 27(1), pages 141-156, February.
    • Handle: RePEc:inm:ororsc:v:27:y:2016:i:1:p:141-156
    DOI: 10.1287/orsc.2015.1025
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    References listed on IDEAS

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    Cited by:

    1. Boris Maciejovsky & David V. Budescu, 2020. "Too Much Trust in Group Decisions: Uncovering Hidden Profiles by Groups and Markets," Organization Science, INFORMS, vol. 31(6), pages 1497-1514, November.
    2. Martin Ratzmann & Robin Pesch & Ricarda Bouncken & Carla Martínez Climent, 2018. "The Price of Team Spirit for Sensemaking Through Task Discourse in Innovation Teams," Group Decision and Negotiation, Springer, vol. 27(3), pages 321-341, June.

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