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Do Relationships Matter? Evidence from Loan Officer Turnover

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  • Alejandro Drexler

    () (Federal Reserve Bank of Chicago, Chicago, Illinois 60604; and McCombs School of Business, University of Texas at Austin, Austin, Texas 78705)

  • Antoinette Schoar

    () (Sloan School of Management, Massachusetts Institute of Technology, Cambridge, Massachusetts 02139; National Bureau of Economic Research, Cambridge, Massachusetts 02138; and ideas42, New York, New York 10004)

Abstract

We show that the cost of employee turnover in firms that rely on decentralized knowledge and personal relationships depends on the firms' planning horizons and the departing employees' incentives to transfer information. Using exogenous shocks to the relationship between borrowers and loan officers, we document that borrowers whose loan officers are on leave are less likely to receive new loans from the bank, are more likely to apply for credit from other banks, and are more likely to miss payments or go into default. These costs are smaller when turnover is expected, as in the case of maternity leave, or when loan officers have incentives to transfer information, as in the case of voluntary resignations. This paper was accepted by Wei Jiang, finance .

Suggested Citation

  • Alejandro Drexler & Antoinette Schoar, 2014. "Do Relationships Matter? Evidence from Loan Officer Turnover," Management Science, INFORMS, vol. 60(11), pages 2722-2736, November.
  • Handle: RePEc:inm:ormnsc:v:60:y:2014:i:11:p:2722-2736
    DOI: 10.1287/mnsc.2014.1957
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    File URL: http://dx.doi.org/10.1287/mnsc.2014.1957
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    References listed on IDEAS

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    2. Xu, Yuqian & Saunders, Anthony & Xiao, Binqing & Li, Xindan, 2020. "Bank relationship loss: The moderating effect of information opacity," Journal of Banking & Finance, Elsevier, vol. 118(C).
    3. Campbell, Dennis & Loumioti, Maria & Wittenberg-Moerman, Regina, 2019. "Making sense of soft information: interpretation bias and loan quality," Journal of Accounting and Economics, Elsevier, vol. 68(2).
    4. Behr, Patrick & Drexler, Alejandro & Gropp, Reint E. & Guettler, Andre, 2014. "Financial incentives and loan officer behavior: Multitasking and allocation of effort under an incomplete contract," SAFE Working Paper Series 62, Leibniz Institute for Financial Research SAFE.
    5. Schmutte, Ian M. & Skira, Meghan M., 2020. "The Response of Firms to Maternity Leave and Sickness Absence," GLO Discussion Paper Series 691, Global Labor Organization (GLO).
    6. Brenøe, Anne Ardila & Canaan, Serena & Harmon, Nikolaj & Royer, Heather, 2019. "Is Parental Leave Costly for Firms and Coworkers?," IZA Discussion Papers 12870, Institute of Labor Economics (IZA).
    7. Luca Papi & Emma Sarno & Alberto Zazzaro, 2017. "The geographical network of bank organizations: issues and evidence for Italy," Chapters, in: Ron Martin & Jane Pollard (ed.), Handbook on the Geographies of Money and Finance, chapter 8, pages 156-196, Edward Elgar Publishing.
    8. Peter J. Kuhn & Lizi Yu, 2019. "How Costly is Turnover? Evidence from Retail," NBER Working Papers 26179, National Bureau of Economic Research, Inc.
    9. Pietro Alessandrini & Luca Papi, 2018. "Banche locali e piccole imprese dopo la crisi tra nuove regole e innovazioni digitali," Mo.Fi.R. Working Papers 148, Money and Finance Research group (Mo.Fi.R.) - Univ. Politecnica Marche - Dept. Economic and Social Sciences.
    10. Mkhaiber, Achraf & Werner, Richard A., 2021. "The relationship between bank size and the propensity to lend to small firms: New empirical evidence from a large sample," Journal of International Money and Finance, Elsevier, vol. 110(C).
    11. Minetti, Raoul & Cao, Qingqing & Giordani, Paolo & Murro, Pierluigi, 2020. "Credit Markets, Relationship Banking, and Firm Entry," Working Papers 2020-10, Michigan State University, Department of Economics.
    12. Nina Veflen & Joachim Scholderer & Solveig Langsrud, 2020. "Situated Food Safety Risk and the Influence of Social Norms," Risk Analysis, John Wiley & Sons, vol. 40(5), pages 1092-1110, May.
    13. José María Liberti & Mitchell A Petersen, 2019. "Information: Hard and Soft," Review of Corporate Finance Studies, Oxford University Press, vol. 8(1), pages 1-41.
    14. Christine Laudenbach & Jenny Pirschel & Stephan Siegel, 2018. "Personal Communication in a Fintech World: Evidence from Loan Payments," CESifo Working Paper Series 7295, CESifo.
    15. Iconio Garrì, 2019. "The effects of bank branch closures on credit relationships," Temi di discussione (Economic working papers) 1254, Bank of Italy, Economic Research and International Relations Area.

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