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Consideration Set Formation with Multiproduct Firms: The Case of Within-Firm and Across-Firm Evaluation Costs

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  • Lin Liu

    (Marshall School of Business, University of Southern California, Los Angeles, California 90089)

  • Anthony Dukes

    (Marshall School of Business, University of Southern California, Los Angeles, California 90089)

Abstract

We consider a theoretical setting in which firms carry multiple products and consumers incur evaluation costs not only across firms but also within firms. Consumers judiciously decide the number of firms to include in their consideration sets as well as how many products from those firms. This decision depends on the relative trade-offs of evaluating an additional product and whether it is from a firm already included in the consideration set or from an entirely new firm. The composition of consumers' consideration set affects how firms compete in prices and in the number of products to offer. Contrary to previous literature, we find that firm differentiation can reduce firms' product lines and within-firm evaluation costs have either a positive or a negative effect on firms' prices. Interestingly, we show that within-firm evaluation costs and across-firm evaluation costs are different constructs. The number of products firms offer in equilibrium can exceed the socially optimal level if within-firm evaluation costs are significant. This paper was accepted by J. Miguel Villas-Boas, marketing.

Suggested Citation

  • Lin Liu & Anthony Dukes, 2013. "Consideration Set Formation with Multiproduct Firms: The Case of Within-Firm and Across-Firm Evaluation Costs," Management Science, INFORMS, vol. 59(8), pages 1871-1886, August.
    • Handle: RePEc:inm:ormnsc:v:59:y:2013:i:8:p:1871-1886
    DOI: 10.1287/mnsc.1120.1659
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    References listed on IDEAS

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    Cited by:

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    3. T. Tony Ke & Zuo-Jun Max Shen & J. Miguel Villas-Boas, 2016. "Search for Information on Multiple Products," Management Science, INFORMS, vol. 62(12), pages 3576-3603, December.
    4. Zheng, Hong & Wu, Huamin & Tian, Lin, 2022. "Healthcare service enhancement with patient search," Journal of Business Research, Elsevier, vol. 152(C), pages 398-409.
    5. Qingwei Jin & Mengyan Zhu & Yi Yang & Lin Liu, 2022. "Consumer search with anticipated regret," Production and Operations Management, Production and Operations Management Society, vol. 31(8), pages 3337-3351, August.
    6. Yong Chao & Lin Liu & Dongyuan Zhan, 2016. "Vertical Probabilistic Selling under Competition: the Role of Consumer Anticipated Regret," Working Papers 16-14, NET Institute.
    7. Laura Wagner & Victor Martínez-de-Albéniz, 2020. "Pricing and Assortment Strategies with Product Exchanges," Operations Research, INFORMS, vol. 68(2), pages 453-466, March.
    8. Bing Jing, 2016. "Lowering Customer Evaluation Costs, Product Differentiation, and Price Competition," Marketing Science, INFORMS, vol. 35(1), pages 113-127, January.
    9. Dmitri Kuksov & Yuanfang Lin, 2017. "Signaling Low Margin Through Assortment," Management Science, INFORMS, vol. 63(4), pages 1166-1183, April.
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    12. Lin Liu & Anthony Dukes, 2016. "Consumer Search with Limited Product Evaluation," Journal of Economics & Management Strategy, Wiley Blackwell, vol. 25(1), pages 32-55, March.
    13. Amin Sayedi & Jeffrey D. Shulman, 2017. "Strategic compliments in sales," Quantitative Marketing and Economics (QME), Springer, vol. 15(1), pages 57-84, March.

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