The Impact of Website Design and Customer Support on Customer Experience and Its Relation to Fintech Adoption Intention in Saudi Arabia
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- Sindhu Singh & R. K. Srivastava, 2020. "Understanding the intention to use mobile banking by existing online banking customers: an empirical study," Journal of Financial Services Marketing, Palgrave Macmillan, vol. 25(3), pages 86-96, December.
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- Hongxiu Li & Reima Suomi, 2016. "Understanding the WOM behaviour of e-service users: an empirical study in online travel services," International Journal of Networking and Virtual Organisations, Inderscience Enterprises Ltd, vol. 16(3), pages 221-235.
- Samar Rahi & Mazuri Abd Ghani & Abdul Hafaz Ngah, 2020. "Factors propelling the adoption of internet banking: the role of e-customer service, website design, brand image and customer satisfaction," International Journal of Business Information Systems, Inderscience Enterprises Ltd, vol. 33(4), pages 549-569.
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JEL classification:
- R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
- Z0 - Other Special Topics - - General
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