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The Relationship between Servant Leadership and Organizational Citizenship Behavior: An Empirical Study on Saudi Insurance Companies

Author

Listed:
  • Mohammed Al-Amri
  • Meshal Al Hajji
  • Ali Alawaji

Abstract

The aim of this study is to examine the relationship between servant leadership and organizational citizenship behavior. To achieve this aim, the study utilized a questionnaire consists of two validated and well established instruments. This questionnaire has been distributed to a sample consist of (500) employees of insurance companies. A total of (327) complete questionnaires has been received back at a response rate of 65%. After analyzing data and testing hypotheses, the results indicated that the level of servant leadership in insurance companies is at the middle and the most prominent practices of servant leadership are associated with the dimension of empowerment, while those associated with the dimension of courage was the less common practice. The results also pointed out that the level of employees’ organizational citizenship behavior was high. Finally the study revealed that there is a relationship between all the dimensions of servant leadership and organizational citizenship behavior except courage dimension. Based on these results, certain recommendations were suggested.

Suggested Citation

  • Mohammed Al-Amri & Meshal Al Hajji & Ali Alawaji, 2016. "The Relationship between Servant Leadership and Organizational Citizenship Behavior: An Empirical Study on Saudi Insurance Companies," International Journal of Business and Management, Canadian Center of Science and Education, vol. 11(11), pages 264-264, October.
    • Handle: RePEc:ibn:ijbmjn:v:11:y:2016:i:11:p:264
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    References listed on IDEAS

    as
    1. Cemal Zehir & Bulent Akyuz & M.Sule Eren & Gulden Turhan, 2013. "The Indirect Effects of Servant Leadership Behavior on Organizational Citizenship Behavior and Job Performance: Organizational Justice as a Mediator," International Journal of Research in Business and Social Science (2147-4478), Center for the Strategic Studies in Business and Finance, vol. 2(3), pages 1-13, July.
    2. Denise Parris & Jon Peachey, 2013. "A Systematic Literature Review of Servant Leadership Theory in Organizational Contexts," Journal of Business Ethics, Springer, vol. 113(3), pages 377-393, March.
    3. Yoshida, Diah Tuhfat & Sendjaya, Sen & Hirst, Giles & Cooper, Brian, 2014. "Does servant leadership foster creativity and innovation? A multi-level mediation study of identification and prototypicality," Journal of Business Research, Elsevier, vol. 67(7), pages 1395-1404.
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    More about this item

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

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