IDEAS home Printed from https://ideas.repec.org/a/ibn/ibrjnl/v10y2017i3p133-147.html

The Influence of Employee Empowerment on Employee Job Satisfaction in Five-Star Hotels in Jordan

Author

Listed:
  • Mukhles Al-Ababneh
  • Samer Al-Sabi
  • Firas Al-Shakhsheer
  • Mousa Masadeh

Abstract

This paper examines the influence of empowerment on job satisfaction in five-star hotels in Jordan. The influence of empowerment on job satisfaction remains a relatively unexplored area. A 52-item questionnaire, measuring empowerment and job satisfaction, was distributed to 332 employees in 12 five-star hotels in Jordan with a 56% response rate. Principal components analysis determined the factor structure and regression analysis determined the influence of empowerment on job satisfaction. The results revealed both structural and psychological empowerment have significant individual influences on job satisfaction, but more significant when structural and psychological empowerment are combined. Most of previous studies were conducted in western economies and little in the Middle East generally and Jordan in particular. This research contributes to the literature by including both dimensions of empowerment where previous scholars used only one.

Suggested Citation

  • Mukhles Al-Ababneh & Samer Al-Sabi & Firas Al-Shakhsheer & Mousa Masadeh, 2017. "The Influence of Employee Empowerment on Employee Job Satisfaction in Five-Star Hotels in Jordan," International Business Research, Canadian Center of Science and Education, vol. 10(3), pages 133-147, March.
    • Handle: RePEc:ibn:ibrjnl:v:10:y:2017:i:3:p:133-147
    as

    Download full text from publisher

    File URL: http://www.ccsenet.org/journal/index.php/ibr/article/view/65173/35961
    Download Restriction: no
    File URL: http://www.ccsenet.org/journal/index.php/ibr/article/view/65173
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Michael K Hui & Kevin Au & Henry Fock, 2004. "Empowerment effects across cultures," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 35(1), pages 46-60, January.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Rand Al-Dmour & Omayma Yassine & Ra’ed Masa’deh, 2018. "A Review of Literature on the Associations among Employee Empowerment, Work Engagement and Employee Performance," Modern Applied Science, Canadian Center of Science and Education, vol. 12(11), pages 313-313, November.
    2. Subburaj Alagarsamy & Sangeeta Mehrolia & Rekha Hitha Aranha, 2023. "The Mediating Effect of Employee Engagement: How Employee Psychological Empowerment Impacts the Employee Satisfaction? A Study of Maldivian Tourism Sector," Global Business Review, International Management Institute, vol. 24(4), pages 768-786, August.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. De Clercq, Dirk & Danis, Wade M. & Dakhli, Mourad, 2010. "The moderating effect of institutional context on the relationship between associational activity and new business activity in emerging economies," International Business Review, Elsevier, vol. 19(1), pages 85-101, February.
    2. Hauff, Sven & Richter, Nicole Franziska & Tressin, Tabea, 2015. "Situational job characteristics and job satisfaction: The moderating role of national culture," International Business Review, Elsevier, vol. 24(4), pages 710-723.
    3. Junguang Gao & Tao Chen & Thomas Schøtt & Fuzhen Gu, 2022. "Entrepreneurs’ Life Satisfaction Built on Satisfaction with Job and Work–Family Balance: Embedded in Society in China, Finland, and Sweden," Sustainability, MDPI, vol. 14(9), pages 1-21, May.
    4. Delong Zhu & Waseem Bahadur & Muhammad Ali, 2023. "The effect of spiritual leadership on proactive customer service performance: The roles of psychological empowerment and power distance," Humanities and Social Sciences Communications, Palgrave Macmillan, vol. 10(1), pages 1-12, December.
    5. Ali Dastmalchian & Nick Bacon & Nicola McNeil & Claudia Steinke & Paul Blyton & Medha Satish Kumar & Secil Bayraktar & Werner Auer-Rizzi & Ali Ahmad Bodla & Richard Cotton & Tim Craig & Behice Ertenu , 2020. "High-performance work systems and organizational performance across societal cultures," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 51(3), pages 353-388, April.
    6. Nadeem, Sadia & Raza, Mishal & Kayani, Neelab & Aziz, Amna & Nayab, Dure, 2018. "Examining cross-cultural compatibility of high performance work practices," International Business Review, Elsevier, vol. 27(3), pages 563-583.
    7. Ghulam Mustafa & Rune Lines, 2012. "Paternalism as A Predictor of Leadership Behaviors: A Bi-Level Analysis," Eurasian Business Review, Springer;Eurasia Business and Economics Society, vol. 2(1), pages 63-92, June.
    8. Saeed, Abubakr & Belghitar, Yacine & Yousaf, Amna, 2016. "Firm-level determinants of gender diversity in the boardrooms: Evidence from some emerging markets," International Business Review, Elsevier, vol. 25(5), pages 1076-1088.
    9. Mohamed Laid Ouakouak, 2018. "Does a strategic planning process that combines rational and adaptive characteristics pay off ? Evidence from European firms," Australian Journal of Management, Australian School of Business, vol. 43(2), pages 328-349, May.
    10. Shilpa Madan & Krishna Savani & Constantine S. Katsikeas, 2023. "Privacy please: Power distance and people’s responses to data breaches across countries," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 54(4), pages 731-754, June.
    11. Dirk De Clercq & Dominic S.K. Lim & Chang Hoon Oh, 2013. "Individual–Level Resources and New Business Activity: The Contingent Role of Institutional Context," Entrepreneurship Theory and Practice, , vol. 37(2), pages 303-330, March.
    12. Dariusz Turek & Agnieszka Wojtczuk-Turek & Fiona Edgar & Nataliya Podgorodnichenko & Belgin Okay-Somerville & Na Fu & Anna Lupina-Wegener & Howard J Klein & Gulcin Akbas & Bassam Samir Al-Romeedy & El, 2025. "Does the relationship between sustainable human resource management and organizational identification vary by culture? Evidence from 35 countries based on GLOBE framework," Post-Print hal-05223789, HAL.
    13. Parvin Pooremamali & Mona Eklund, 2017. "Well-being and perceptions of everyday activities among those who attend community-based day centres for people with mental illness in Sweden – Does an immigrant background make a difference?," International Journal of Social Psychiatry, , vol. 63(6), pages 539-549, September.
    14. Lei Yao & Xiao-Ping Chen & Hongguo Wei, 2023. "How do authoritarian and benevolent leadership affect employee work–family conflict? An emotional regulation perspective," Asia Pacific Journal of Management, Springer, vol. 40(4), pages 1525-1553, December.
    15. Xiaoyan Li, 2017. "Cross-cultural interaction and job satisfaction in cross-cultural organizations: A case study of two Thai companies founded and managed by Chinese people," Journal of Administrative and Business Studies, Professor Dr. Usman Raja, vol. 3(6), pages 255-262.
    16. Calantone, Roger J. & Kim, Daekwan & Schmidt, Jeffrey B. & Cavusgil, S. Tamer, 2006. "The influence of internal and external firm factors on international product adaptation strategy and export performance: A three-country comparison," Journal of Business Research, Elsevier, vol. 59(2), pages 176-185, February.
    17. Thomas A. Birtch & Kevin Yuk-fai Au & Flora F. T. Chiang & Peter S. Hofman, 2018. "How perceived risk and return interacts with familism to influence individuals’ investment strategies: The case of capital seeking and capital providing behavior in new venture financing," Asia Pacific Journal of Management, Springer, vol. 35(2), pages 471-500, June.
    18. Danis, Wade M. & De Clercq, Dirk & Petricevic, Olga, 2011. "Are social networks more important for new business activity in emerging than developed economies? An empirical extension," International Business Review, Elsevier, vol. 20(4), pages 394-408, August.
    19. Chevrier, Sylvie & Viegas-Pires, Michaël, 2013. "Delegating effectively across cultures," Journal of World Business, Elsevier, vol. 48(3), pages 431-439.
    20. John Cherry, 2006. "The Impact of Normative Influence and Locus of Control on Ethical Judgments and Intentions: a Cross-Cultural Comparison," Journal of Business Ethics, Springer, vol. 68(2), pages 113-132, October.

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;

    JEL classification:

    • R00 - Urban, Rural, Regional, Real Estate, and Transportation Economics - - General - - - General
    • Z0 - Other Special Topics - - General

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ibn:ibrjnl:v:10:y:2017:i:3:p:133-147. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Canadian Center of Science and Education (email available below). General contact details of provider: https://edirc.repec.org/data/cepflch.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.