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Transformational and Transactional Factors for the Successful Implementation of Enterprise Architecture in Public Sector

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  • Seogjun Lee

    (School of Business, Konkuk University, Gwangin-Gu, Hwyang-Dong 1, Seoul 05029, Korea)

  • Seung Woon Oh

    (Yesser, Ministry of Communications and IT, Riyadh 11112, Saudi Arabia)

  • Kichan Nam

    (School of Business Administration, American University of Sharjah, P.O. Box 26666, Sharjah, UAE)

Abstract

Enterprise architecture (EA) is one of the most important and effective tools for delivering high-quality e-government services to citizens. In this study, we used organizational performance and change theory to determine factors that contribute to the successful implementation of EA. We classified these factors as one of two types: transformation change (TFC) and transactional change (TSC). To identify these factors, we collected survey data from Korean public sectors that have implemented EA for years. Results show that while EA management systems (EAMS) and EA guidelines directly affect EA performance, laws and regulations, and EA organization exert an indirect effect. Further, top management support had both direct and indirect effect on EA performance. Ultimately, the findings produced by this study have implications for government institutions that plan to implement EA.

Suggested Citation

  • Seogjun Lee & Seung Woon Oh & Kichan Nam, 2016. "Transformational and Transactional Factors for the Successful Implementation of Enterprise Architecture in Public Sector," Sustainability, MDPI, vol. 8(5), pages 1-15, May.
    • Handle: RePEc:gam:jsusta:v:8:y:2016:i:5:p:456-:d:69679
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    References listed on IDEAS

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    Cited by:

    1. Ming-Hui Liao & Chi-Tai Wang, 2021. "Using Enterprise Architecture to Integrate Lean Manufacturing, Digitalization, and Sustainability: A Lean Enterprise Case Study in the Chemical Industry," Sustainability, MDPI, vol. 13(9), pages 1-26, April.
    2. Muhammad Kamran Nawaz & Ahmed Eltweri & Khalid Abbas & Wa’el Al-Karaki & Farag Edghiem & Scott Foster & Munir Adali, 2025. "Public Sector Transformation in Emerging Economies: Factors Affecting Change Adoption in Pakistan," Administrative Sciences, MDPI, vol. 15(4), pages 1-27, March.
    3. Rogier van de Wetering & Sherah Kurnia & Svyatoslav Kotusev, 2021. "The Role of Enterprise Architecture for Digital Transformations," Sustainability, MDPI, vol. 13(4), pages 1-4, February.
    4. Asghar Afshar Jahanshahi & Alexander Brem, 2017. "Sustainability in SMEs: Top Management Teams Behavioral Integration as Source of Innovativeness," Sustainability, MDPI, vol. 9(10), pages 1-16, October.

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