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The Characteristics of the Financially Vulnerable Groups Impacted by COVID-19 and Other Factors

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  • Guoqin Zhao

    (Research Institute of Finance and Economics, Central University of Finance and Economics, Beijing 100081, China)

  • Tsun Se Cheong

    (Department of Economics and Finance, The Hang Seng University of Hong Kong, Hong Kong, China
    Australia-China Relations Institute, University of Technology Sydney, Sydney, NSW 2007, Australia
    School of Economics and Trade, Hunan University of Technology and Business, Changsha 410205, China)

  • Brian Tung

    (Department of Economics and Finance, The Hang Seng University of Hong Kong, Hong Kong, China)

  • Yam Wing Siu

    (Department of Economics and Finance, The Hang Seng University of Hong Kong, Hong Kong, China)

Abstract

Businesses have been exposed to various challenges during the global pandemic. Unfortunately, the financially vulnerable groups in society are disproportionately affected by such a difficult time. Therefore, it is important for businesses to recognise this when creating new business models for sustainable corporate management. This paper attempts to (1) identify the factors that affect individual financial vulnerability, (2) develop survey items to assess financial vulnerability and its factors and (3) provide the characteristics of financially vulnerable groups by presenting a complete set of descriptive statistics. The results can help to create more inclusive business models that are better equipped to address the challenges ahead. A questionnaire-based survey was conducted with collaboration with an NGO that provides a financial counselling service in Hong Kong. In total, 338 valid responses were collected and the data were used to characterise financially vulnerable groups in terms of (1) change in financial conditions due to COVID-19; (2) exposure to digitised financial services and related push marketing; (3) financial management ability; (4) changes in four financial behaviours and (5) financial vulnerability as measured according to the debt/service ratio. Results show that the respondents have a median debt/service ratio of 0.513, which represents an unsustainable level of debt. Around ¼ of surveyed respondents reported that their debt/service ratio was 1 or even higher, indicating obvious difficulties in meeting financial obligations. A total of 36.7% of the respondents reported worsening financial conditions since the outbreak of COVID-19. The results presented provide a solid empirical set of data that will help future research work to examine and/or develop a heuristic financial vulnerability model that incorporates the key factors leading to it. Businesses can refer to them when creating new business models that are sustainable, able to meet corporate social responsibility goals and can achieve several targets/goals of the United Nations’ Sustainable Development Goals.

Suggested Citation

  • Guoqin Zhao & Tsun Se Cheong & Brian Tung & Yam Wing Siu, 2023. "The Characteristics of the Financially Vulnerable Groups Impacted by COVID-19 and Other Factors," Sustainability, MDPI, vol. 15(10), pages 1-21, May.
    • Handle: RePEc:gam:jsusta:v:15:y:2023:i:10:p:8163-:d:1149290
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    References listed on IDEAS

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