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Sustainable Relationship Development between Hotel Company and Its Employees: Linking Job Embeddedness, Job Satisfaction, Self-Efficacy, Job Performance, Work Engagement, and Turnover

Author

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  • Jongsik Yu

    (Division of Tourism and Hotel Management, Cheongju University, 298 Daesung-ro, Cheongwon-gu, Cheongju-si, Chungcheongbuk-do 28503, Korea)

  • Antonio Ariza-Montes

    (Department of Management, Universidad Loyola Andalucía, C/ Escritor Castilla Aguayo, 4, 14004 Córdoba, Spain)

  • Gabriele Giorgi

    (Department of Human Science, Università Europea di Roma, Via degli Aldobrandeschi, 190, 00163 Roma, Italy)

  • Aejoo Lee

    (College of Hospitality and Tourism Management, Sejong University, 98 Gunja-Dong, Gwanjin-Gu, Seoul 143747, Korea)

  • Heesup Han

    (College of Hospitality and Tourism Management, Sejong University, 98 Gunja-Dong, Gwanjin-Gu, Seoul 143747, Korea)

Abstract

This study aimed to investigate the impact of hotel employees’ perceived job embeddedness on job satisfaction, self-efficacy, turnover intention, job performance, and job commitment. The results showed that job embeddedness partially increased job satisfaction, while job satisfaction and self-efficacy reduced turnover intention and increased job performance and job commitment. Furthermore, job satisfaction and self-efficacy were found to play an important mediating role. Therefore, the theoretical framework, based on the results of this study, clearly demonstrated the causal relationship between the given variables, and adequately describes the goals of this study. The theoretical/practical implications are discussed in detail in the conclusion.

Suggested Citation

  • Jongsik Yu & Antonio Ariza-Montes & Gabriele Giorgi & Aejoo Lee & Heesup Han, 2020. "Sustainable Relationship Development between Hotel Company and Its Employees: Linking Job Embeddedness, Job Satisfaction, Self-Efficacy, Job Performance, Work Engagement, and Turnover," Sustainability, MDPI, vol. 12(17), pages 1-15, September.
    • Handle: RePEc:gam:jsusta:v:12:y:2020:i:17:p:7168-:d:407804
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    References listed on IDEAS

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    1. Wood, Robert & Bandura, Albert & Bailey, Trevor, 1990. "Mechanisms governing organizational performance in complex decision-making environments," Organizational Behavior and Human Decision Processes, Elsevier, vol. 46(2), pages 181-201, August.
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    Cited by:

    1. Hamid Reza Saberi & Amir Hossein Khoshakhlagh & Fereydoon Laal & Marziyeh Mirzahosseininejad & Mitra Hannani & Umesh Bamel, 2023. "Investigating the Reasons for Turnover Intention of Workers in the Spinning and Weaving Industries in Iran," Corporate Reputation Review, Palgrave Macmillan, vol. 26(4), pages 320-331, November.
    2. Heesup Han & Che Chen & Antonio Ariza-Montes & Felipe Hernández-Perlines & Luis Araya-Castillo & Jongsik Yu, 2021. "Impact of Sustainable Cultural Contact, Natural Atmospherics, and Risk Perception on Rural Destination Involvement and Traveler Behavior in Inner Mongolia," Land, MDPI, vol. 10(6), pages 1-13, May.
    3. Stanley Y. B. Huang & Yu-Ming Fei & Yue-Shi Lee, 2021. "Predicting Job Burnout and Its Antecedents: Evidence from Financial Information Technology Firms," Sustainability, MDPI, vol. 13(9), pages 1-10, April.
    4. Aram Eslamlou & Osman M. Karatepe & Mehmet Mithat Uner, 2021. "Does Job Embeddedness Mediate the Effect of Resilience on Cabin Attendants’ Career Satisfaction and Creative Performance?," Sustainability, MDPI, vol. 13(9), pages 1-18, May.
    5. Wei Wan & Ryan D. Duffy, 2022. "Decent Work and Turnover Intention Among New Generation Employees: The Mediating Role of Job Satisfaction and the Moderating Role of Job Autonomy," SAGE Open, , vol. 12(2), pages 21582440221, April.
    6. Nan Wang & Yuxiang Luan & Rui Ma, 2024. "Detecting causal relationships between work motivation and job performance: a meta-analytic review of cross-lagged studies," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-10, December.

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