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Legal Technologies in Action: The Future of the Legal Market in Light of Disruptive Innovations

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  • Qian Hongdao

    (Guanghua Law School, Zhejiang University, Hangzhou 310058, Zhejiang, China)

  • Sughra Bibi

    (Guanghua Law School, Zhejiang University, Hangzhou 310058, Zhejiang, China)

  • Asif Khan

    (Department of Tourism and Hotel Management, School of Management, Zhejiang University, Hangzhou 310058, Zhejiang, China
    Department of Tourism & Hospitality, Hazara University, Mansehra 21120, KP, Pakistan)

  • Lorenzo Ardito

    (Department of Engineering, Università Campus Bio-Medico di Roma, 00128 Rome, Italy)

  • Muhammad Bilawal Khaskheli

    (Guanghua Law School, Zhejiang University, Hangzhou 310058, Zhejiang, China)

Abstract

Legal technologies (digital solutions to providing legal services) have turned into the essential element of competition among legal-market stakeholders. This study highlights the competitive superiority of legal services based on the concept of innovative disruptive technologies in comparison to traditional firms. For this purpose, the present study identified several trends in the evolution of the legal tech market (i.e., changing landscapes of legal business, delivery models, legal-market segments, and disruptive technologies); moreover, qualitative content analysis has been conducted to provide sound grounds for cost-benefit analysis. Furthermore, cost-benefit analysis makes a comparison of the monetary, social and psychological costs, benefits of legal technologies and traditional firms from clients’ and lawyers’ viewpoints. This has been, in fact, neglected by extant research. Based on these analyses, a new model for legal business has developed to highlight how potential advancements can take place in legal practices. Our findings reveal that legal technologies make legal services more affordable and easily accessible, while helping lawyers to develop innovative solutions and a relaxed working environment. In addition, this study contributes to the literature on service innovation with a focus on how new services and business models have been developed in the legal market as a result of digital technologies. Eventually, this study adds theoretical and practical implications to the research discussing the advent of legal technologies.

Suggested Citation

  • Qian Hongdao & Sughra Bibi & Asif Khan & Lorenzo Ardito & Muhammad Bilawal Khaskheli, 2019. "Legal Technologies in Action: The Future of the Legal Market in Light of Disruptive Innovations," Sustainability, MDPI, vol. 11(4), pages 1-19, February.
    • Handle: RePEc:gam:jsusta:v:11:y:2019:i:4:p:1015-:d:206302
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    References listed on IDEAS

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    Cited by:

    1. Diller, Markus & Asen, Martin & Späth, Thomas, 2020. "The effects of personality traits on digital transformation: Evidence from German tax consulting," International Journal of Accounting Information Systems, Elsevier, vol. 37(C).
    2. Qian Hongdao & Sughra Bibi & Asif Khan & Lorenzo Ardito & Mohammad Nurunnabi, 2019. "Does What Goes Around Really Comes Around? The Mediating Effect of CSR on the Relationship between Transformational Leadership and Employee’s Job Performance in Law Firms," Sustainability, MDPI, vol. 11(12), pages 1-19, June.
    3. So-Hui Park & Dong-Gu Lee & Jin-Sung Park & Jun-Woo Kim, 2021. "A Survey of Research on Data Analytics-Based Legal Tech," Sustainability, MDPI, vol. 13(14), pages 1-24, July.
    4. Esther Salmerón-Manzano, 2021. "Legaltech and Lawtech: Global Perspectives, Challenges, and Opportunities," Laws, MDPI, vol. 10(2), pages 1-9, April.
    5. Qian Hongdao & Sughra Bibi & Dahai Mu & Asif Khan & Asad Raza, 2022. "Legal Business Model Digitalization: The Post COVID-19 Legal Industry," SAGE Open, , vol. 12(2), pages 21582440221, April.
    6. Sughra Bibi & Asif Khan & Hongdao Qian & Achille Claudio Garavelli & Angelo Natalicchio & Paolo Capolupo, 2020. "Innovative Climate, a Determinant of Competitiveness and Business Performance in Chinese Law Firms: The Role of Firm Size and Age," Sustainability, MDPI, vol. 12(12), pages 1-24, June.

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