IDEAS home Printed from https://ideas.repec.org/a/gam/jscscx/v12y2023i11p623-d1276555.html
   My bibliography  Save this article

Sentiment Analysis on Twitter-Based Teleworking in a Post-Pandemic COVID-19 Context

Author

Listed:
  • Joan Sebastián Rojas Rincón

    (School of Administrative, Accounting, Economic and Business Sciences, Universidad Nacional Abierta y a Distancia—UNAD, Bogotá 111511, Colombia)

  • Andrés Ricardo Riveros Tarazona

    (School of Administrative, Accounting, Economic and Business Sciences, Universidad Nacional Abierta y a Distancia—UNAD, Bogotá 111511, Colombia)

  • Andrés Mauricio Mejía Martínez

    (School of Administrative, Accounting, Economic and Business Sciences, Universidad Nacional Abierta y a Distancia—UNAD, Bogotá 111511, Colombia)

  • Julio César Acosta-Prado

    (Department of Engineering, Pontificia Universidad Católica de Peru, San Miguel, Lima 15088, Peru)

Abstract

The implementation of the telework model has become popular globally due to the COVID-19 pandemic. However, this new model of work organization generates conflicting opinions regarding the positive and negative effects that its implementation can bring to organizations. In this study, sentiment analysis of Twitter-based teleworking in a post-pandemic COVID-19 context was conducted. A set of Twitter conversations is examined by applying text mining and opinion analysis techniques. The results show the prevalence of positive sentiments regarding telework. In addition, opinions are generally associated with confidence, anticipation, and joy. According to the results, it is recommended to consider telework as an opportunity to improve worker well-being. However, it is important to consider some factors, such as the sector to which the company belongs, the characteristics of the job, and the working conditions.

Suggested Citation

  • Joan Sebastián Rojas Rincón & Andrés Ricardo Riveros Tarazona & Andrés Mauricio Mejía Martínez & Julio César Acosta-Prado, 2023. "Sentiment Analysis on Twitter-Based Teleworking in a Post-Pandemic COVID-19 Context," Social Sciences, MDPI, vol. 12(11), pages 1-22, November.
    • Handle: RePEc:gam:jscscx:v:12:y:2023:i:11:p:623-:d:1276555
    as

    Download full text from publisher

    File URL: https://www.mdpi.com/2076-0760/12/11/623/pdf
    Download Restriction: no
    File URL: https://www.mdpi.com/2076-0760/12/11/623/
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Singh, Pallavi & Bala, Hillol & Dey, Bidit Lal & Filieri, Raffaele, 2022. "Enforced remote working: The impact of digital platform-induced stress and remote working experience on technology exhaustion and subjective wellbeing," Journal of Business Research, Elsevier, vol. 151(C), pages 269-286.
    2. Ioana Simona Ivasciuc & Gheorghe Epuran & Daniela Roxana Vuță & Bianca Tescașiu, 2022. "Telework Implications on Work-Life Balance, Productivity, and Health of Different Generations of Romanian Employees," Sustainability, MDPI, vol. 14(23), pages 1-24, December.
    3. Reizer, Abira & Galperin, Bella L. & Chavan, Meena & Behl, Abhishek & Pereira, Vijay, 2022. "Examining the relationship between fear of COVID-19, intolerance for uncertainty, and cyberloafing: A mediational model," Journal of Business Research, Elsevier, vol. 145(C), pages 660-670.
    4. M. Sadiq Sohail & Mehedi Hasan & Azlin Fathima Sohail, 2020. "The Impact of Social Media Marketing on Brand Trust and Brand Loyalty: An Arab Perspective," International Journal of Online Marketing (IJOM), IGI Global, vol. 10(1), pages 15-31, January.
    5. Inês Mendonça & Franz Coelho & Paulo Ferrajão & Ana Maria Abreu, 2022. "Telework and Mental Health during COVID-19," IJERPH, MDPI, vol. 19(5), pages 1-23, February.
    6. Althoff, Lukas & Eckert, Fabian & Ganapati, Sharat & Walsh, Conor, 2022. "The Geography of Remote Work," Regional Science and Urban Economics, Elsevier, vol. 93(C).
    7. Saura, Jose Ramon & Ribeiro-Soriano, Domingo & Zegarra Saldaña, Pablo, 2022. "Exploring the challenges of remote work on Twitter users' sentiments: From digital technology development to a post-pandemic era," Journal of Business Research, Elsevier, vol. 142(C), pages 242-254.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Tian Yan & Fang Liu, 2024. "Has sentiment returned to the pre-pandemic level? A sentiment analysis using U.S. college subreddit data from 2019 to 2022," PLOS ONE, Public Library of Science, vol. 19(3), pages 1-15, March.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Tiberius, Victor & Chen, Nicole & Bartels, Mirko & Oelsnitz, Dietrich von der, 2024. "Breaking out! A netnography study on motives of a digital nomad lifestyle," Technology in Society, Elsevier, vol. 78(C).
    2. Bergeaud, Antonin & Eyméoud, Jean-Benoît & Garcia, Thomas & Henricot, Dorian, 2023. "Working from home and corporate real estate," Regional Science and Urban Economics, Elsevier, vol. 99(C).
    3. Blanas, Sotiris & Oikonomou, Rigas, 2023. "COVID-induced economic uncertainty, tasks and occupational demand," Labour Economics, Elsevier, vol. 81(C).
    4. Tachia Chin & Yi Shi & Manlio Giudice & Jianwei Meng & Zeyu Xing, 2023. "Working from anywhere: yin–yang cognition paradoxes of knowledge sharing and hiding for developing careers in China," Palgrave Communications, Palgrave Macmillan, vol. 10(1), pages 1-10, December.
    5. Silke Hamann & Annekatrin Niebuhr & Duncan Roth & Georg Sieglen, 2023. "How does the Covid‐19 pandemic affect regional labor markets and why do large cities suffer most?," Journal of Regional Science, Wiley Blackwell, vol. 63(5), pages 1228-1250, November.
    6. Xizi Wang & Yakun Ma & Guangwei Hu, 2024. "Mobile Platforms as the Alleged Culprit for Work–Life Imbalance: A Data-Driven Method Using Co-Occurrence Network and Explainable AI Framework," Sustainability, MDPI, vol. 16(18), pages 1-22, September.
    7. Eiichi Tomiura & Banri Ito, 2024. "Impacts of globalisation on the adoption of remote work: Evidence from a survey in Japan during the COVID‐19 pandemic," The World Economy, Wiley Blackwell, vol. 47(3), pages 957-982, March.
    8. Alipour, Jean-Victor & Falck, Oliver & Schüller, Simone, 2023. "Germany’s capacity to work from home," European Economic Review, Elsevier, vol. 151(C).
    9. Zhou, Qiwei & Chen, Keyu & Cheng, Shuang, 2024. "Bringing employee learning to AI stress research: A moderated mediation model," Technological Forecasting and Social Change, Elsevier, vol. 209(C).
    10. Loh, Xiu-Ming & Lee, Voon-Hsien & Hew, Jun-Jie & Tan, Garry Wei-Han & Ooi, Keng-Boon, 2023. "The future is now but is it here to stay? Employees’ perspective on working from home," Journal of Business Research, Elsevier, vol. 167(C).
    11. Wen Zhang & Wei Liu & Yingyee Wu & Chenlu Ma & Xiyao Xiao & Xichao Zhang, 2022. "How Fear of External Threats Plays Roles: An Examination of Supervisors’ Trait Anger, Abusive Supervision, Subordinate Burnout and CCB," IJERPH, MDPI, vol. 19(24), pages 1-15, December.
    12. Gerrath, Maximilian H.E.E. & Mafael, Alexander & Ulqinaku, Aulona & Biraglia, Alessandro, 2023. "Service failures in times of crisis: An analysis of eWOM emotionality," Journal of Business Research, Elsevier, vol. 154(C).
    13. Wang, Bo & Gong, Siyu, 2025. "How does digital transformation drive green technology M&A under the carbon cap and trade policy?," Technology in Society, Elsevier, vol. 81(C).
    14. Howard, Greg & Liebersohn, Jack & Ozimek, Adam, 2023. "The short- and long-run effects of remote work on U.S. housing markets," Journal of Financial Economics, Elsevier, vol. 150(1), pages 166-184.
    15. Kautish, Pradeep & Lim, Weng Marc & Lavuri, Rambabu, 2025. "Values, wellbeing, and job satisfaction in telework: Evidence from IT-enabled service firms," Technology in Society, Elsevier, vol. 80(C).
    16. Xing, Zeyu & Yalçin, Haydar & Daim, Tugrul, 2024. "Digital Economy's influence on R&D Network configurations: Integrating resource dependence theory and institutional theory," Technovation, Elsevier, vol. 137(C).
    17. Batalha, Mafalda & Gonçalves, Duarte & Peralta, Susana & Pereira dos Santos, João, 2022. "The virus that devastated tourism: The impact of covid-19 on the housing market," Regional Science and Urban Economics, Elsevier, vol. 95(C).
    18. David Shaholli & Maria Vittoria Manai & Francesco Iantorno & Luca Di Giampaolo & Hector Alberto Nieto & Emilio Greco & Giuseppe La Torre & Simone De Sio, 2024. "Teleworking and Mental Well-Being: A Systematic Review on Health Effects and Preventive Measures," Sustainability, MDPI, vol. 16(18), pages 1-19, September.
    19. Jiatong Wang & Yong Xiong & Majid Murad & Naveed Iqbal Chaudhary & Hira Waqar, 2023. "Role of Online Time-Spatial Job Crafting and Leisure Crafting on Remote Work Performance through Tele-Pressure and Techno-Self-Efficacy," Sustainability, MDPI, vol. 15(15), pages 1-14, August.
    20. Brueckner, Jan K. & Sayantani, S., 2023. "Intercity impacts of work-from-home with both remote and non-remote workers," Journal of Housing Economics, Elsevier, vol. 59(PB).

    More about this item

    Keywords

    ;
    ;
    ;
    ;
    ;

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:gam:jscscx:v:12:y:2023:i:11:p:623-:d:1276555. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: MDPI Indexing Manager (email available below). General contact details of provider: https://www.mdpi.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.