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Quality in Psychiatric Care in the Community Mental Health Setting from the Perspective of Patients and Staff

Author

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  • Juan Francisco Roldán-Merino

    (Mental Health Department, Campus Docent Sant Joan de Déu Private Foundation, University of Barcelona, C/Sant Benito Menni, 18-20, 08830 Sant Boi de Llobregat, Spain
    Grupo DAFNiS, Campus Docent Sant Joan de Déu, Universitat de Barcelona, 08830 Sant Boi de Llobregat, Spain
    Mental Health, Psychosocial and Complex Nursing Care Research Group—NURSEARCH, University of Barcelona, 08907 Barcelona, Spain)

  • Manuel Tomás-Jiménez

    (Mental Health Department, Campus Docent Sant Joan de Déu Private Foundation, University of Barcelona, C/Sant Benito Menni, 18-20, 08830 Sant Boi de Llobregat, Spain
    Grupo DAFNiS, Campus Docent Sant Joan de Déu, Universitat de Barcelona, 08830 Sant Boi de Llobregat, Spain
    Parc Sanitari Sant Joan de Déu, 08830 Sant Boi de Llobregat, Spain
    Patient Safety Research Group, Hospital Parc Sanitari Sant Joan de Déu, 08830 Sant Boi de Llobregat, Spain)

  • Agneta Schröder

    (University Health Care Research Center, Faculty of Medicine and Health, Örebro University, 701 85 Örebro, Sweden
    Department of Nursing, Faculty of Health Care and Nursing, Norwegian University of Science and Technology (NTNU), 2815 Gjövik, Norway)

  • Lars-Olov Lundqvist

    (University Health Care Research Center, Faculty of Medicine and Health, Örebro University, 701 85 Örebro, Sweden)

  • Montserrat Puig-Llobet

    (Public Health, Mental Health and Maternal Infant Nursing Department, Nursing College, University of Barcelona, Health Sciences Campus Bellvitge, Hospitalet de Llobregat, 08907 Barcelona, Spain)

  • Antonio R. Moreno-Poyato

    (Mental Health, Psychosocial and Complex Nursing Care Research Group—NURSEARCH, University of Barcelona, 08907 Barcelona, Spain
    Public Health, Mental Health and Maternal Infant Nursing Department, Nursing College, University of Barcelona, Health Sciences Campus Bellvitge, Hospitalet de Llobregat, 08907 Barcelona, Spain)

  • Marta Domínguez del Campo

    (Mental Health Department, Campus Docent Sant Joan de Déu Private Foundation, University of Barcelona, C/Sant Benito Menni, 18-20, 08830 Sant Boi de Llobregat, Spain
    Grupo DAFNiS, Campus Docent Sant Joan de Déu, Universitat de Barcelona, 08830 Sant Boi de Llobregat, Spain
    Parc Sanitari Sant Joan de Déu, 08830 Sant Boi de Llobregat, Spain
    Etiopatogenia I Tractament Dels Trastorns Mental Severs (MERITT), Institut de Recerca Sant Joan de Déu, Santa Rosa 39-57, 08950 Esplugues de Llobregat, Spain)

  • Sara Sanchez-Balcells

    (Parc Sanitari Sant Joan de Déu, 08830 Sant Boi de Llobregat, Spain)

  • Maria Teresa Lluch-Canut

    (Public Health, Mental Health and Maternal Infant Nursing Department, Nursing College, University of Barcelona, Health Sciences Campus Bellvitge, Hospitalet de Llobregat, 08907 Barcelona, Spain)

Abstract

The current paradigm of mental health care focuses on care provided in the community, increasingly moving away from hospital care models that involve considerable economic burden. Patient and staff perspectives on the quality of psychiatric care can highlight strengths and areas for improvement to ensure better care provision. The aim of this study was to describe and compare perceptions of quality of care among patients and staff in community mental health services and to determine possible relationships between these perceptions and other study variables. A comparative cross-sectional descriptive study was conducted in a sample of 200 patients and 260 staff from community psychiatric care services in the area of Barcelona (Spain). The results showed high overall levels of quality of care from patient (m = 104.35 ± 13.57) and staff (m =102.06 ± 8.80) perspectives. Patients and staff both gave high scores to Encounter and Support factors, while factors concerning patient Participation and Environment received the lowest scores. Continuous assessment of the quality of psychiatric care in the community setting is essential to ensure the highest quality of care, taking the perspectives of those involved into account.

Suggested Citation

  • Juan Francisco Roldán-Merino & Manuel Tomás-Jiménez & Agneta Schröder & Lars-Olov Lundqvist & Montserrat Puig-Llobet & Antonio R. Moreno-Poyato & Marta Domínguez del Campo & Sara Sanchez-Balcells & Ma, 2023. "Quality in Psychiatric Care in the Community Mental Health Setting from the Perspective of Patients and Staff," IJERPH, MDPI, vol. 20(5), pages 1-14, February.
    • Handle: RePEc:gam:jijerp:v:20:y:2023:i:5:p:4043-:d:1079053
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    References listed on IDEAS

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    1. Noble, Lorraine M. & Douglas, Brian C. & Newman, Stanton P., 2001. "What do patients expect of psychiatric services? A systematic and critical review of empirical studies," Social Science & Medicine, Elsevier, vol. 52(7), pages 985-998, April.
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    4. Hall, Judith A. & Dornan, Michael C., 1990. "Patient sociodemographic characteristics as predictors of satisfaction with medical care: A meta-analysis," Social Science & Medicine, Elsevier, vol. 30(7), pages 811-818, January.
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