Beyond the control-resistance debate
Purpose - Design/methodology/approach Findings - Originality/value
Volume (Year): 6 (2009)
Issue (Month): 1/2 (May)
|Contact details of provider:|| Web page: http://www.emeraldinsight.com|
|Order Information:|| Postal: Emerald Group Publishing, Howard House, Wagon Lane, Bingley, BD16 1WA, UK|
Web: http://emeraldgrouppublishing.com/products/journals/journals.htm?id=qram Email:
Please report citation or reference errors to , or , if you are the registered author of the cited work, log in to your RePEc Author Service profile, click on "citations" and make appropriate adjustments.:
- George Callaghan, 2002. "'We Recruit Attitude': The Selection and Shaping of Routine Call Centre Labour," Journal of Management Studies, Wiley Blackwell, vol. 39(2), pages 233-254, 03.
- George Callaghan & Paul Thompson, 2000. "Edwards Revised: Technical Control and Call Centres," Open Discussion Papers in Economics 25, The Open University, Faculty of Social Sciences, Department of Economics.
- Patrice Rosenthal, 2004. "Management Control as an Employee Resource: The Case of Front-line Service Workers," Journal of Management Studies, Wiley Blackwell, vol. 41(4), pages 601-622, 06.
- Hugh Mosley Mosley & Jacqueline O'Reilly & Klaus Schömann, 2002. "Introduction," Chapters, in: Labour Markets, Gender and Institutional Change, chapter 1 Edward Elgar Publishing.
When requesting a correction, please mention this item's handle: RePEc:eme:qrampp:v:6:y:2009:i:1/2:p:5-13. See general information about how to correct material in RePEc.
For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: (Virginia Chapman)
If references are entirely missing, you can add them using this form.