IDEAS home Printed from https://ideas.repec.org/a/eme/qrampp/v6y2009i1-2p5-13.html
   My bibliography  Save this article

Beyond the control‐resistance debate

Author

Listed:
  • Sharon C. Bolton
  • Maeve Houlihan

Abstract

Purpose - The purpose of this short paper is to introduce the special issue and outline its major themes. Design/methodology/approach - The control‐resistance literatures are described, and the necessity for field‐led empirical accounts is amplified, as a precursor to introducing the contributions to this special issue. Findings - Forms of control co‐mingle and the old imprints the new. Theories of control, resistance, agency and consent can most usefully be expanded by engaging with empirical accounts, resisting duality, and embracing multidimensionality. Originality/value - This paper offers a review of the state of debate about control and resistance within organisation studies, and calls for field‐informed accounts and fresh perspectives.

Suggested Citation

  • Sharon C. Bolton & Maeve Houlihan, 2009. "Beyond the control‐resistance debate," Qualitative Research in Accounting & Management, Emerald Group Publishing Limited, vol. 6(1/2), pages 5-13, March.
    • Handle: RePEc:eme:qrampp:v:6:y:2009:i:1/2:p:5-13
    DOI: 10.1108/11766090910940629
    as

    Download full text from publisher

    File URL: https://www.emerald.com/insight/content/doi/10.1108/11766090910940629/full/html?utm_source=repec&utm_medium=feed&utm_campaign=repec
    Download Restriction: Access to full text is restricted to subscribers
    File URL: https://www.emerald.com/insight/content/doi/10.1108/11766090910940629/full/pdf?utm_source=repec&utm_medium=feed&utm_campaign=repec
    Download Restriction: Access to full text is restricted to subscribers
    File URL: https://libkey.io/10.1108/11766090910940629?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Sharon C. Bolton & Carol Boyd, 2003. "Trolley Dolly or Skilled Emotion Manager? Moving on from Hochschild's Managed Heart," Work, Employment & Society, British Sociological Association, vol. 17(2), pages 289-308, June.
    2. George Callaghan & Paul Thompson, 2002. "‘We Recruit Attitude’: The Selection and Shaping of Routine Call Centre Labour," Journal of Management Studies, Wiley Blackwell, vol. 39(2), pages 233-254, March.
    3. Hodson,Randy, 2001. "Dignity at Work," Cambridge Books, Cambridge University Press, number 9780521771313.
    4. George Callaghan & Paul Thompson, 2000. "Edwards Revised: Technical Control and Call Centres," Open Discussion Papers in Economics 25, The Open University, Faculty of Social Sciences, Department of Economics.
    5. Hugh Willmott, 1993. "Strength Is Ignorance; Slavery Is Freedom: Managing Culture In Modern Organizations," Journal of Management Studies, Wiley Blackwell, vol. 30(4), pages 515-552, July.
    6. Sharon C. Bolton, 2004. "A Simple Matter of Control? NHS Hospital Nurses and New Management," Journal of Management Studies, Wiley Blackwell, vol. 41(2), pages 317-333, March.
    7. Patrice Rosenthal, 2004. "Management Control as an Employee Resource: The Case of Front‐line Service Workers," Journal of Management Studies, Wiley Blackwell, vol. 41(4), pages 601-622, June.
    8. Sharon C. Bolton & Maeve Houlihan, 2005. "The (mis)representation of customer service," Work, Employment & Society, British Sociological Association, vol. 19(4), pages 685-703, December.
    9. Hodson,Randy, 2001. "Dignity at Work," Cambridge Books, Cambridge University Press, number 9780521778121.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Märt Masso, 2013. "Determinants of employee work schedule and method control," Economic and Industrial Democracy, Department of Economic History, Uppsala University, Sweden, vol. 34(3), pages 451-469, August.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Anne Junor & John O'Brien & Michael O'Donnell, 2009. "Welfare wars: public service frontline absenteeism as collective resistance," Qualitative Research in Accounting & Management, Emerald Group Publishing Limited, vol. 6(1/2), pages 26-40, March.
    2. Hemantika Basu, 2019. "Mode of Work Organization in Nursing: Management Practices in Private Healthcare in India," Management and Labour Studies, XLRI Jamshedpur, School of Business Management & Human Resources, vol. 44(4), pages 433-454, November.
    3. Peccei, R.E., 2004. "Human Resource Management And The Search For The Happy Workplace," ERIM Inaugural Address Series Research in Management EIA-2004-021-ORG, Erasmus Research Institute of Management (ERIM), ERIM is the joint research institute of the Rotterdam School of Management, Erasmus University and the Erasmus School of Economics (ESE) at Erasmus University Rotterdam..
    4. Zawadzki Michał, 2018. "Dignity in the Workplace. The Perspective of Humanistic Management," Journal of Management and Business Administration. Central Europe, Sciendo, vol. 26(1), pages 171-188, March.
    5. David Courpasson & Françoise Dany & Ignasi Martí, 2016. "Organizational Entrepreneurship as Active Resistance: A Struggle against Outsourcing," Entrepreneurship Theory and Practice, , vol. 40(1), pages 131-160, January.
    6. Marjolein Lips-Wiersma & Lani Morris, 2009. "Discriminating Between ‘Meaningful Work’ and the ‘Management of Meaning’," Journal of Business Ethics, Springer, vol. 88(3), pages 491-511, September.
    7. repec:dau:papers:123456789/13077 is not listed on IDEAS
    8. Michel Anteby & Curtis K. Chan, 2018. "A Self-Fulfilling Cycle of Coercive Surveillance: Workers’ Invisibility Practices and Managerial Justification," Organization Science, INFORMS, vol. 29(2), pages 247-263, April.
    9. Sharon C. Bolton, 2009. "Getting to the heart of the emotional labour process: a reply to Brook," Work, Employment & Society, British Sociological Association, vol. 23(3), pages 549-560, September.
    10. César González-Cantón & Sonia Boulos & Pablo Sánchez-Garrido, 2019. "Exploring the Link Between Human Rights, the Capability Approach and Corporate Responsibility," Journal of Business Ethics, Springer, vol. 160(4), pages 865-879, December.
    11. Michael Pirson, 2019. "A Humanistic Perspective for Management Theory: Protecting Dignity and Promoting Well-Being," Journal of Business Ethics, Springer, vol. 159(1), pages 39-57, September.
    12. George A. Akerlof, 2007. "The Missing Motivation in Macroeconomics," American Economic Review, American Economic Association, vol. 97(1), pages 5-36, March.
    13. Daniel B. Cornfield, 2005. "Professions and inter-disciplinary teamwork in socially embedded bureaucracies: Synthesis and hypotheses on the impact of informal and formal organization," Enterprise and Work Innovation Studies, Universidade Nova de Lisboa, IET/CICS.NOVA-Interdisciplinary Centre on Social Sciences, Faculty of Science and Technology, vol. 1(1), pages 27-36, November.
    14. Karin Garrety, 2008. "Organisational Control and the Self: Critiques and Normative Expectations," Journal of Business Ethics, Springer, vol. 82(1), pages 93-106, September.
    15. Cam Caldwell & Mayra Canuto-Carranco, 2010. "“Organizational Terrorism” and Moral Choices – Exercising Voice When the Leader is the Problem," Journal of Business Ethics, Springer, vol. 97(1), pages 159-171, November.
    16. Ramaswami Mahalingam & Patturaja Selvaraj, 2022. "Ambedkar, Radical Interdependence and Dignity: A Study of Women Mall Janitors in India," Journal of Business Ethics, Springer, vol. 177(4), pages 813-828, May.
    17. Nicola M. Pless & Thomas Maak & Howard Harris, 2017. "Art, Ethics and the Promotion of Human Dignity," Journal of Business Ethics, Springer, vol. 144(2), pages 223-232, August.
    18. John Paul Stephens & Jason Kanov, 2017. "Stories as Artworks: Giving Form to Felt Dignity in Connections at Work," Journal of Business Ethics, Springer, vol. 144(2), pages 235-249, August.
    19. Rachael Pope, 2017. "The NHS: Sticking Fingers in Its Ears, Humming Loudly," Journal of Business Ethics, Springer, vol. 145(3), pages 577-598, October.
    20. Vincent J. Roscigno & Randy Hodson & Steven H. Lopez, 2009. "Workplace incivilities: the role of interest conflicts, social closure and organizational chaos," Work, Employment & Society, British Sociological Association, vol. 23(4), pages 747-773, December.
    21. Sharon C. Bolton & Carol Boyd, 2003. "Trolley Dolly or Skilled Emotion Manager? Moving on from Hochschild's Managed Heart," Work, Employment & Society, British Sociological Association, vol. 17(2), pages 289-308, June.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:eme:qrampp:v:6:y:2009:i:1/2:p:5-13. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Emerald Support (email available below). General contact details of provider: .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.