Beyond the control-resistance debate
Purpose - Design/methodology/approach Findings - Originality/value
Volume (Year): 6 (2009)
Issue (Month): 1/2 (May)
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- George Callaghan, 2002. "'We Recruit Attitude': The Selection and Shaping of Routine Call Centre Labour," Journal of Management Studies, Wiley Blackwell, vol. 39(2), pages 233-254, 03.
- Hugh Mosley Mosley & Jacqueline O'Reilly & Klaus Schömann, 2002. "Introduction," Chapters, in: Labour Markets, Gender and Institutional Change, chapter 1 Edward Elgar Publishing.
- Patrice Rosenthal, 2004. "Management Control as an Employee Resource: The Case of Front-line Service Workers," Journal of Management Studies, Wiley Blackwell, vol. 41(4), pages 601-622, 06.
- George Callaghan & Paul Thompson, 2000. "Edwards Revised: Technical Control and Call Centres," Open Discussion Papers in Economics 25, The Open University, Faculty of Social Sciences, Department of Economics.
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